Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Ver mais
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Leia as opiniões dos outros
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Ver mais
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Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Ver mais
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The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Instalação de gás
- Fornecedor de caldeiras
- Electricista
- Serviço de protecção contra incêndios
- Engenheiro de petróleo e gás
- Canalizador
Informação fornecida por diversas fontes externas
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Informações de contacto
Queen Street 24, M2 5HX, Manchester, Reino Unido
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Engineer was very helpful and fixed the…
Engineer was very helpful and fixed the problem
27 de abril de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
Very efficient engineer did my annual…
Very efficient engineer did my annual boiler service, checked everything and have good feedback to any questions I had.
27 de abril de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
Highly recommended
Great service so could not have asked for more
26 de abril de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360.
Boiler Service
I had a boiler service arranged. The engineer called 30 minutes before and arrived on time. Found a small issue which he explained. He was very polite and professional.
14 de abril de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
very clean tidy polite engineer who…
very clean tidy polite engineer who explained process
21 de abril de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
The appointment was for the annual boiler service
The appointment was for the annual boiler service. The engineer was professional and knowledgeable and I would have no hesitation in having him back to do further boiler servicing for me in the future.
13 de abril de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a 247 Home Response customer.
Kind Regards,
Home Response 360
the engineer who called to service our…
the engineer who called to service our boiler ,was very friendly and respected our property and a credit to your company
30 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Engineer very polite and friendly quite…
Engineer very polite and friendly quite funny made the experience a pleasure
23 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Great service
I received a phone call yesterday morning and an engineer came in the afternoon. Very quick service. I was amazed. Michael McMullan the engineer has a great personality. I am new customer so I am very happy.
24 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Michael’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Absolutely fantastic
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unlike others who rush. His name was Aqeel Arshad. Im not sure of surname but his first name was definitely akeel. Thanks mate, you were wonderful.
23 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Aqeel’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
A great engineer
A great engineer. Answered all my questions, was very easy to communicate to. Left the flat nice and tidy. Got everything done very quickly. Called me 35 minutes in advance to inform me of his visit.
16 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Service engineer was excellent
15 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
He was very polite man and a hard working man
He was very polite man and hard working man
16 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Regular updates via e-mail and txt.
Regular updates via e-mail and txt.
Engineer phoned 10mins ahead of appointment to confirm en route.
Work completed quickly with minimum disruption.
Only problem was the original 10 hour slot for the appointment - needs to be between 08.00/13.00 or 13.00/18.00.
16 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.
Kind Regards,
Home Response 360
Engineer was excellent second time I’ve…
Engineer was excellent second time I’ve had to claim and was even easier than the first time
17 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
A brilliant engineer and very…
A brilliant engineer and very professional
11 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Friendly and efficient service.
15 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
great service
great professional service by experienced engineer
10 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Efficient and personable approach
14 de março de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
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