Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Ver mais
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Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Ver mais
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The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Instalação de gás
- Fornecedor de caldeiras
- Electricista
- Serviço de protecção contra incêndios
- Engenheiro de petróleo e gás
- Canalizador
Informação fornecida por diversas fontes externas
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Informações de contacto
Queen Street 24, M2 5HX, Manchester, Reino Unido
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good engineer
good engineer, on time, appears to have fixed the problem, good service
21 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Very professional
10 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Great communication from the engineer
Great communication from the engineer. He called in advance to let us know what time he would arrive, and clearly explained the issue with the boiler.
18 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Engineer very efficient
Engineer very efficient, came on time and had shoe coverings on without having to ask. Left area clean and tidy.
17 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Experience was great came when he said…g
Experience was great came when he said he was and text before arrival did a great job best I ever have done
3 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Brilliant sign up process
Brilliant sign up process. Super easy and reasonably priced!
16 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Welcome to 247 Home Response 😊 We’re really pleased to have you onboard.
We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177
Kind Regards,
24/7 Home Response 360
Engineer was on time
Engineer was on time, very polite, explained the problem and resolved within minimal time. Work was clean and left the place tidy.
16 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Easy to contact
Easy to contact. Prompt action. No quibbling. Excellent service engineer Andy. Value for money. Recommend.
16 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Welcome to 247 Home Rescue 😊 We’re really pleased to have you onboard.
We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177
Kind Regards,
Home Response 360
I was very impressed with the level of work undertaken to repair my boiler.
I was very impressed with the level of work undertaken to repair my boiler. The engineer was polite and curtious.
15 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Engineer visited promptly
Engineer visited promptly . On time, and was polite and explained fully what he was doing and how to avoid further problems. Left the property clean and tidy
15 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
I cannot fault your engineers both were…
I cannot fault your engineers both were polite and did a very good job. they turned up as expected all information was explained fully as well as the fault. My system was working again no new faults replrted as yet.
Once again i cannot fault your engineers.
14 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
The engineer was efficient
The engineer was pleasant and polite. He completed his job quietly and efficiently. He left my house just as it was when he arrived. Perfect.
9 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Great service
Great service . Very polite and explained everything
9 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Great Engineer Great job done very…
Great Engineer Great job done very polite Thanks for coming out.
9 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
24/7 engineer was very polite and…
24/7 engineer was very polite and helpful, and conducted the work to a high standard
8 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Stay Warm customer.
Kind Regards,
24/7 Stay Warm
Job ID:1011022-3
Called 24/7 as the thermostat stopped working. Within few hours, an Engineer called David was sent out and was so helpful.
Came back on Monday with the parts and was able to fix the issue and gave suggestion and tips too!
Didn't expect the issue will be fixed that quick so thank you 24/7.
6 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that David's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
The 24/7 Employee that visited my…
The 24/7 Employee that visited my property was well dressed, very very professional and was very knowledgeable about every item i asked about.
I was directed to turn our heating up to max 25 degrees then he checked every radiator in our property to ensure all was working as should and it does. Thanks
3 de fevereiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Excellent service
Engineer efficient and professional , found problem and dealt with it appropriately
31 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Great service
31 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Excellent service
25 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
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