I recently signed up for the knitting only box and was excited to receive my first order. On signing up I was also to receive a free welcome pack of digital content which included some free p... Ver mais
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This company is money orientated as long as they are robbing money from you they are happy, ask for help or cancel subscription as I cannot do it online as my email is seemingly invalid but it's funny... Ver mais
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Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & leng... Ver mais
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I love everything about this subscription! You get quality yarn in gorgeous colors; your choice of three difficulty levels of skill-building patterns; any items you need to complete the project; and... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Informações de contacto
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Holanda
- support@hooksneedles.com
- hooksneedles.com
4,0
Bom
424 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Hooks & Needles
Hello Jennifer! We're thrilled you loved Box 1 and completed all three projects!
It's fantastic to hear you're enjoying your crafting journey with us. We can’t wait to see what you create next!
Keep up the amazing work, and stay tuned for more fun projects in future boxes!
This would keep me in the loop of doing…
This would keep me in the loop of doing the different stitches and thank you for sharing
14 de julho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey there, Robyn! You're so welcome!
We're delighted to help you stay in the loop with new stitches. Crafting should always be fun and full of learning, and we’re here to support you along the way!
Keep experimenting with those stitches, and don’t hesitate to reach out if you need anything.
Happy crafting!
Quality and Trust
The trust this company has earned from me is over the top. Customer service at its best! I will definitely be a long time supporter of Hooks & Needles and the quality products they offer. It really doesn't get better than this!
Karen P.
23 de julho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Dear Karen! Your kind words mean the world to us!
We work hard to earn your trust, and we’re so happy to hear our customer service has stood out. We're excited to have you as a long-term supporter and look forward to continuing to deliver top-quality products.
Thanks for being a part of the Hooks & Needles family—here’s to many more crafting adventures together!
Ordered a cashmere knitted poncho scarf…
Ordered a cashmere knitted poncho scarf from them months ago. Have contacted them numerous times that I never received my order. No response from them. All I keep getting are messages asking how I like my order. Have called numerous times and left messages because no one answers phone. Still no response. I had subscribed to their boxes but am cancelling because their customer service is non-existent! If I could give a minus score I would.
3 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey there, Patricia! We’re so sorry to hear about your experience, and we truly appreciate you bringing this to our attention.
This is absolutely not the level of service we aim to provide, and we sincerely apologize for the lack of response and the frustration this has caused. Your order should have arrived long ago, and we want to make things right as quickly as possible.
Could you please provide your order number or the email address used at checkout? We’ll personally investigate this and provide a solution for you.
We understand your disappointment and are genuinely sorry we let you down. Thank you for your patience, and we hope we have the opportunity to make it right.
Highly recommend
Love this company. Enjoyed every box I’ve gotten!
10 de julho de 2025
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Resposta da Hooks & Needles
Hey there, Athalie! Thank you so much for your kind words! 💛
We're thrilled to hear you've enjoyed every box — that truly means the world to us.
It’s our joy to craft something special for you each month, and we’re so grateful to have you as part of the community.
Happy creating! ✂️🧵
I actually love this
After my first box I'm excited to get the next! I'm fairly new to crochet and didn't quite know what to expect. I really wanted to make the basket but got intimidated so I made the headband instead- but I used the gray yarn- so I can work my way up & make the basket later. I'm currently using my own yarn to make the lovey. I gotta say this is way more fun than I expected & can't wait to continue!
15 de julho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hello Lesley! Thank you for such a lovely and thoughtful review! 😊
We're so excited that you’re enjoying your crochet journey with us — it’s completely okay to take things at your own pace. That’s part of the fun! Starting with the headband was a great choice, and we’re cheering you on as you work your way up to the basket and beyond.
Can’t wait to see what you make next! 🧶✨
Fixing my monthly subscription
I wasn’t ready for my monthly subscription to resume, so I immediately reached out to the email support team. Of course I was nervous, since email usually takes the longest, but within seconds I had a response and in 4 minutes (7:39 to 7:43) my issue had been resolved. I am completely blown away by the response time of the team, as well as the speed with which my issue was resolved. I love their monthly crochet boxes, and look forward to resuming in October!
8 de julho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey there, Sarah! Thank you so much for your kind words and fantastic review! 💖
We’re absolutely thrilled to hear that our support team could assist you so quickly — it’s always our goal to make things as smooth and stress-free as possible.
We're so glad you're enjoying the crochet boxes, and we’ll be here ready to welcome you back in October with another box of creative fun! 🧶✨
Happy crafting until then!
Very disappointed
I have already left 2 reviews with no response. The box did not correspond with the patterns and the yarn was rough and an ugly color. I liked the tools given. If this is the norm, I will be canceling my subscription.
4 de julho de 2025
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Resposta da Hooks & Needles
Hey there, Yvonne! We’re truly sorry to hear about your experience, and even more sorry that you felt unheard.
That’s never the experience we want for any of our members. We’re taking your feedback seriously and looking into what may have gone wrong with the pattern and yarn match.
While we’re glad the tools were a hit, we completely understand how disappointing the rest must have felt.
Please know we’ve reached out privately, or share your information with us, to help make this right. 💛
I have been a regular subscriber to…YouTube and found a project.
I have been a regular subscriber to Corrina and her YouTube channel, Just Vintage Crochet. From her website I have seen her open many Hooks & Needles boxes. I kept thinking about it and finally took the plunge and ordered my first box. Even though I did not do the projects that came with it, I did use the hook and yarn to do 2 hats from Corrina's channel. I really loved the quality of the yarn and the feel of it in my fingers. The price was worth it and I look forward to my next box, coming soon.
16 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey Valerie! Thank you so much for taking the plunge and joining our community — and for such kind words! 🧶
We’re thrilled to hear that you’ve enjoyed using the yarn and hook for your own creations, especially ones from Corrina’s channel.
That’s exactly the kind of creative spirit we love to see. Can’t wait for you to open your next box!
My First Hooks & Needles Box — Here’s What I Really Thought
I’m really impressed! The box had three super-soft skeins of Woodland Whisper yarn, a nice crochet hook, some basic tools, and a cute pair of scissors. The best part was the pattern booklet with three patterns for different skill levels. I jumped in with the beginner Sailor’s Knot Headband, and it was super easy to follow.
I appreciated that the kit had everything I needed to dive right in—no extra purchases required.
What I love about Hooks & Needles:
- They strike a great balance with their contents.
- Patterns cater to both beginners and experienced crocheters.
- It feels like a mini crochet retreat delivered to my door.
One suggestion: offering digital versions of the patterns would be nice for those who prefer working from devices, but it's not a dealbreaker. Overall, this box felt like a treat and sparked my creative energy. I can’t wait for the next one!
30 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Dear Jasmine! What a thoughtful and lovely review — thank you so much! 💕
We’re thrilled to hear how much you appreciated the variety and care that goes into each box. And we absolutely agree — digital pattern versions are a great idea, and something we're actively exploring!
Thanks again for your feedback, and happy crocheting!
Amazing experience
I enjoyed every little thing of my first box, every detail, every tool, the quality of the items, beautiful yarn. And also I loved all the digital gifts.
28 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hello Sandra! This makes us so happy to hear! 🥰
Thank you for your kind words — we’re so glad you loved every detail, and that the digital gifts brought extra joy.
We can’t wait to surprise you again next month!
I got tired of paying too much for the…
I got tired of paying too much for the knitting and crochet box. I liked the yarn but the price of the useless pattern book was just a waste to me. I decided to try the amigurumi box. I ordered it on the June 4th. USPS said they delivered it on the 12th but I never got it. Reached out to customer services, they emailed right back saying they would fix it. They emailed me back each time I emailed until the 13th, then radio silence. I have sent two emails a day since then and still no response. It is now the 18th. So I am out $30 but they still want me to review the box I got. And they want to to sign up for the yarn only box. Yeah, I have wasted enough money, thank you!
12 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hello Rebeckah! We’re really sorry for the trouble you experienced, and we completely understand your frustration.
💔 We looked into this and can confirm that a replacement order was sent out to resolve the issue.
If you still haven't received it or need any additional support, please don’t hesitate to reach out — we’re here to help and make things right.
I like the projects in the box
I like the projects in the box. I've never dealt with a twisted hank before and utterly messed up my yarn. Spent 3hrs untangling the mess I made and wound the yarn into a ball to use.
18 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey there, Caroline! Thanks so much for the honest review!
We’re glad to hear you enjoyed the projects, even if the hank gave you a bit of a challenge.
😉 If it helps, winding yarn from a hank gets easier with a yarn swift or even two chairs and a little patience — but we totally feel your pain.
Thanks for sticking with it!
Wonderful customer service
Hooks and needles monthly subscription box is a wonderful treat for us that love to crochet and knot. High quality materials amd surprises in each box, that is well worth the price! I accidentally ordered the knitting box instead of the crochet box, but their customer service was excellent, and very helpful!
20 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hi Regina! We’re so happy to hear this — thank you for the glowing review! 🎉
We’re thrilled the materials, surprises, and support hit the mark for you. And we’re always here to help if anything ever needs adjusting (like that knitting/crochet switch)!
Thanks again for being part of our creative community.
Love your products
Love your products. Also the subscription management you use is very impressive!!!
16 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey Jo! Thank you so much! We're thrilled that you love the products and our subscription system.
We work hard to make it smooth and easy for you.
Your support means the world! 💫
Absolutely Amazing!…
I just realized that there are video tutorials with the patterns! I didn't notice this on my first box so I thought it was a new thing they added. I'm just a fool and didn't notice the first time. The tutorials are the absolute best! I felt confident enough to take on the advanced project this time!
15 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Dear Devin,
That made us smile! 😊
You're definitely not a fool — those tutorials can be easy to miss at first, but we’re so glad you found them!
It’s amazing to hear they gave you the confidence to tackle the advanced project.
Keep it up — you’ve got this! 💪✨
Great kit!
There were 3 skill levels to choose from. I had plenty of yarn and good instruction. I plan to use my purse on Sunday.
4 de junho de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey there, Sandra! Thank you so much for your kind review! 😊
We’re thrilled to hear that the instructions were helpful and that you had plenty of yarn to complete your project.
We hope your new purse makes a stylish debut on Sunday — you made it, so wear it proudly! 🧶✨
Ordered my first box May 9th
Ordered my first box May 9th. Still have not received. You keep sending me questions about how I like my box and I keep telling you I have not received it yet. Guess you don’t read emails. My tracking says the box didn’t leave your facility for almost 6 days and now after 5 days it has finally left Seattle, Wa. YOU should probably hold out on sending me the 2nd box until I have and inspect (and received) my 1st box! Please email me that you understand this email and will hold out on 2nd box. Pam
31 de maio de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey there, Pamela! We’re truly sorry for this frustrating experience, and we completely understand your disappointment.
This is not the level of service we aim to provide, and we’re so sorry for the delay with your first box, as well as for reaching out about your experience before it had even arrived. That should not have happened.
Please send us a quick message through our website or email us directly so we can locate your order and make sure everything is handled correctly from here. We also want to ensure your second box is paused, just as you requested. We’d love the chance to make things right 💛
Looking forward to helping you personally, and again, our sincere apologies for the trouble.
Amazingly fun
31 de maio de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey there, Jenny! We’re thrilled to hear you’re having such a fun time! 🎉
Thanks for the five stars—it means the world to us.
We can’t wait to keep bringing you more crafty joy with every box! ✂️🧵
Kind, Friendly. Easy to Understand
Customer service was very kind and helpful through the whole process. I live in Hawaii so it took a little longer than expected but otherwise, I didn't run into any issues with my order. Everything I got is easy to understand and I can't wait to get started on new projects as well as finishing my Great Grandma's projects she left behind when she passed away.
24 de maio de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hey there, Jewel! Thank you so much for your kind words!
We’re really glad to hear that our team could support you throughout the process, and we appreciate your patience with the shipping time to Hawaii 🌺
It’s incredibly meaningful to know that our kits will be part of continuing your Great Grandma’s beautiful legacy.
We hope your projects bring you joy, comfort, and a lovely connection to her memory. 💛
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