I had received my first box and had a query. I emailed the suggested address and bearing mind that it was the weekend, I did not expect a response immediately. So imagine my surprise when I receive... Ver mais
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Leia as opiniões dos outros
The first box I received was very complete and organized. I’ve not gotten very far on it yet but what I’ve done has been a good experience. My one contact with support was a pleasant experience and... Ver mais
Mrs. Quilty boxes, full of beautiful and fun coordinating fabrics, have inspired me to sew more often. I usually spend several days just enjoying the look and feel of the fabrics before I make the dec... Ver mais
A empresa respondeu
I personally do not quilt, but my mother in law does, and she's getting up there in age. I was looking for something that would engage her and keep her busy doing something she likes. I ordered a sub... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Informações de contacto
4,5
Excelente
538 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
New Mrs. Quilty customer
The first box I received was very complete and organized. I’ve not gotten very far on it yet but what I’ve done has been a good experience. My one contact with support was a pleasant experience and as a brand new quilter, it was exactly what I needed.
30 de abril de 2026
Opinião espontânea
Very kind and professional
Very kind and professional, prompt in handling my situation. Definitely a good experience.
3 de maio de 2026
Opinião espontânea
Excellent Service
I had received my first box and had a query. I emailed the suggested address and bearing mind that it was the weekend, I did not expect a response immediately. So imagine my surprise when I received an answer within 10minutes and the problem was resolved equally quickly. Excellent service and thank you.
2 de maio de 2026
Opinião espontânea
On-Line Chat
I "spoke" to the on-line chat which answered my query quickly and effectively.
30 de abril de 2026
Opinião espontânea
The customer service from Mrs
The customer service from Mrs. Quilty is outstanding!
29 de abril de 2026
Opinião espontânea
Misleading subscriptions
In small letters, they write that they are a "reoccurring subscription." Then why do they advertise 3 month, 6 month etc.
Their items and fabric are not that fantastic. They are fine, but not worth the buy. I would not recommend.
9 de abril de 2026
Opinião espontânea
Resposta da Mrs. Quilty
Hello,
The various subscription options are designed to provide flexibility for our customers, but we appreciate your perspective.
We’re sorry to hear that the fabric and items did not meet your expectations. Our goal is to provide high-quality materials and inspiring projects that suit a wide range of quilting styles and preferences. If you ever reconsider, please don't hesitate to reach out to our customer support team for assistance or if you would like to explore other product options. We're always here to help.
Your feedback helps us grow and improve.
Poor quality a d poor customer service
I ordered a box but decided I wanted to cancel, I emailed them but they sent the box, more of a timing thing. I asked to return but we agreed I would keep the box at half price. I didn’t want it as others in my sewing circle had said it’s poor quality and not worth the amount. On arrival I agreed, each to their own but this was my view. Thought the matter at this point was closed. However , they then took money from my account and sent a second box. I contacted the company and they were quite unhelpful, with comments like I can’t do anything I have to send to another team and it would take time. To me unacceptable, I work in logistics and customer service and I know the processes, this takes minutes not days.
I have made it clear to my sewing buds to stay clear of this company. Looks great in the adverts but the box is very random and nothing to do with what you actually get, e.g they advertised a box with bunnies, like an Easter box, this is not what you get at all.
Once they have you bank details they just kept taking different funds, not ok!
13 de março de 2026
Opinião espontânea
Resposta da Mrs. Quilty
Hi Kim,
We’re very sorry to hear about your experience and appreciate you sharing your feedback. We want to clarify what happened to ensure there’s no confusion.
When you first reached out via email, we offered a 50% refund on the second box and you were able to keep it. We also sent a few follow-ups to make sure everything was okay, but we didn’t hear back from you. Later, when you left a comment on our social media post, we immediately reached out via DM and issued a full refund for the second box, and verified that your subscription was fully canceled.
We truly appreciate your feedback, as it helps us improve our communication and processes. We’re sorry for any frustration caused and hope this helps clarify the situation.
Monthly Subscription Box
I love receiving my box in the mail. It's something to look forward to and brighten my day. The booklet that comes with it is full color and has detailed instructions. It also includes a link for a video tutorial. I also love the little gifts I get in each box. Lastly, customer service is fabulous!!
27 de fevereiro de 2026
Opinião espontânea
Resposta da Mrs. Quilty
Hi Staci,
Thank you so much for sharing your experience! We’re thrilled to hear that your subscription box brings a little joy to your day and that you enjoy the magazine, detailed instructions, video tutorials, and the little gifts in each box.
We’re especially glad to hear that our customer service has made a positive impression, it means a lot to our team! Your kind words truly brighten our day as much as our boxes brighten yours.
Avoid unless you want to be stuck forever
Unable to log in to view my subscription as the emails never arrive. Contacted and was told I would hear from technical. Never did. Emailed again and was told not to worry I have a subscription. I wanted to cancel but they ignore those. Got an email saying next box would ship unless I changed date. The links in the email still wouldn't allow me to log on.
They keep sending emails asking how the service was but not actually giving any. Ended up putting a stop on my bank for future payments after the latest payment was taken. Hope the box I have paid for shows up now
Edit: after their reply I have still had no contact. They do keep sending emails asking if I am happy with the service and products but don't respond to replies. They try to sound like they care but still won't deal with the issue
12 de janeiro de 2026
Opinião espontânea
Resposta da Mrs. Quilty
Hello there!
We're really sorry to hear about your frustrating experience. We absolutely want to ensure you have an easy and enjoyable quilting journey, and it sounds like we've fallen short in your case. Your feedback is really important to us, and we understand how all of this has been frustrating.
We apologize for the trouble logging into your account and the lack of follow-up. That's definitely not the experience we want to provide.
Please be aware that response times may be a bit longer due to the holiday rush. For quicker assistance, we recommend reaching out to us via our Facebook page where we can provide more immediate help.
We're always here to help, and we want to make things right for you! 💖
Ordered and received my 1st box
Ordered and received my 1st box, love the fabric and goodies, the free patterns are great for gifts once I have had a ho at making them 😀 looking forward to my next box. 🥰
10 de janeiro de 2026
Opinião espontânea
Resposta da Mrs. Quilty
Hello there!
We're so thrilled to hear that you loved your first box! 💖 The fabric and goodies are just the beginning, and we're so happy that you're excited about the free patterns. They really do make the perfect gifts once you've had fun making them, don’t they? We can't wait for you to receive your next box and continue your quilting journey with us.
Did not receive patterns. But received matterial
Joined there club and was expecting patterns and material, and I also ordered additional material. Never recieved the patterns. I signed up for the monthly pattern and material club. Emailed the about the missing patterns and was informed that they could not find my account or if I even ordered anything from there company. If I order something from the company I expect to recieve what I paid for.
18 de dezembro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi there!
We’re truly sorry for the confusion - when you join our Pattern Club, you should receive your patterns by email right alongside your order confirmation. If that didn’t come through, there may have been a small typo in the email address at checkout. It happens more often than you’d think!
Please reach back out to us at support@mrsquilty.com
with the name and email you used when ordering (or your order number if you have it), and we’ll make sure you get every single pattern you’re owed.
You deserve a smooth, joyful experience - and we’re here to fix this for you 💛
missing pattern piece
I have made two plushies! They are so cute. I am dissappointed with all the instruction photos, they are very hard to see.
I am now cutting out pattern pieces for Benny the Puppy, there is no neck pattern piece. The photos on this pattern are worse then th previous two animals.
I also would like it to explain on the pattern pieces that you are cutting each piece on the sew line or is the cutting line the 1/4" line?
29 de dezembro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi there, and thank you for your review! 💛
We’re so glad you’ve already made two plushies - and agree, they are adorable! That said, we’re really sorry the photo instructions weren’t as clear as they should be, especially on Benny the Puppy. Your feedback helps us improve, and we’re already looking into how we can make future patterns easier to follow.
About the neck piece and cutting lines - thank you for flagging that! We’ll review the pattern and make sure those instructions are clearer going forward. In the meantime, feel free to reach out to support@mrsquilty.com
If you need any help, we’re happy to guide you.
Keep creating, and thank you again for being part of the Mrs. Quilty family! 🧵🐶
Signed up for the subscription 1st box
Signed up for the subscription 1st box. Waited just about a month.
Haven't received it yet still waiting, but delivery said it was delivered. I never got the package and the team wanted to knock on every site in my apartment building. Not sure if this is legit and if I will ever get the box or refunded. Immediately cancelled subscription already. I would say avoid the subscription. Very disappointed.
8 de dezembro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello Brian,
We’re so sorry to hear this was your first experience with us - it’s not the welcome we wanted for you.
When you join the Mrs. Quilty family, you're meant to feel excited and supported, so to hear your box was marked as delivered and never reached you? That breaks our hearts.
While our team always does its best to work with couriers, we completely understand your frustration - it’s not your job to go door-knocking. It’s ours to make it right.
Even though you’ve chosen to cancel (and we respect that fully), please know our customer care team is still here for you. You deserve either your box or your money back, and we hope you’ll reach back out if that hasn’t been resolved yet.
The stuffed animals were not as described and NOT for beginners
I ordered the multiple patterns for stuffed animals. I have to believe the photos are AI as the pattern doesn’ isn’t capable of making it look like that. The animals are also really small which makes it very small to see such tight seams for a beginner. The instructions are poor, you can’t tell which side of the fabric the picture is, two pattern pieces were named identically, one piece was never addressed on the instructions. Definitely not for beginners.
10 de novembro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello!
Thank you for sharing your feedback.
We're truly sorry to hear that the stuffed animal patterns did not meet your expectations. Our goal is to provide clear instructions, and it sounds like we missed the mark this time. We’ll definitely take your comments about the instructions and pattern clarity into account as we work to improve our offerings.
We want all of our quilters, whether beginners or more experienced, to feel confident and inspired with our projects. If you're ever unsure about a pattern or need further guidance, please don't hesitate to reach out to our customer support team - we’re here to help!
Thank you for your understanding, and we hope you’ll give us another chance in the future. Happy quilting!
This is one of the best customer…
This is one of the best customer service! Responses were very quick and I had a problem which was resolved without any issues. Highly recommend and the patterns are awesome. I haven’t sewn my first box yet, but looking forward to it.
28 de outubro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello,
We’re thrilled to hear that you had such a positive experience with our customer service and that we were able to resolve your issue quickly and without any hassle. It’s great to know that you’re excited to dive into your first box, and we’re sure you’ll love the patterns when you start sewing!
(1) The most important to me is that…
(1) The most important to me is that you always receive a quick response, if nothing but to say that they will assess the problem and get back to you.
(2) Actually assessing the problem and giving a great suggestion for solving the problem.
(3) Taking time to actually finding out what the problem was if any.
10 de outubro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello,
We're so glad to hear that our customer service team has met your expectations in terms of quick responses, thorough assessments, and finding effective solutions. We take great pride in ensuring that each customer feels heard and valued, and it’s wonderful to know that we’ve been able to provide you with a positive experience.
Great company
I personally do not quilt, but my mother in law does, and she's getting up there in age. I was looking for something that would engage her and keep her busy doing something she likes. I ordered a subscription box sent to her, but then emailed to ask if the fun stuff (the notifications and pattern emails) go to her. I got a real live person responding and within 30 minutes on a weekend! I was NOT expecting such quick and personalized care. If their boxes are like their customer service, this company is a slam dunk!
28 de outubro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello,
Thank you so much for your wonderful review! We’re so glad to hear that you had a positive experience with our customer service team and that we were able to assist you so quickly, even on the weekend. We understand how important it is to make sure your mother-in-law has everything she needs to stay engaged, and we're thrilled that our subscription is something you think she’ll enjoy.
I love Mrs Quilty
I love Mrs Quilty! The materials and patterns that come in their monthly subscription bases are so nice. Even if I don’t use the patterns I fat quarters are great to add to my stash. I have reached out to customer service a few times with questions. Not only have they gone above and beyond with each interaction, they answer the same day, often the same hour, even on Saturdays and Sundays. Cannot say enough nice things about this company!!
24 de outubro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello Tanya,
Your kind words mean the world to us, and we're so happy to have you as part of the Mrs. Quilty family. If you ever need anything else, you know we’re always here for you. Thanks again for your support and for recommending us!
Fantastic Company
The company went above and beyond my expectations on a recent request. I most sincerely appreciate the honesty and integrity of this company. I love their merchandise as well. I highly recommend Mrs. Quilty to all.
20 de outubro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello Leona,
Thank you so much for your thoughtful review! We're truly honored to hear that we went above and beyond your expectations and that you appreciate the honesty and integrity we strive to maintain. It’s wonderful to know that you love our products as well.
They went above my wildest expectations…
They went above my wildest expectations when I had some feedback. They took care of me and made me feel important and took the time to listen to me. I truly truly appreciate how wonderful their customer service team was. Definitely hands-down went above and beyond!!
21 de outubro de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello,
We’re absolutely delighted to hear that our customer service team was able to go above and beyond to make you feel heard and valued. Providing exceptional support is something we truly care about, and it’s wonderful to know that we exceeded your expectations.
Your appreciation means the world to us, and we’re so grateful to have you as part of the Mrs. Quilty community.
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