I recently signed up for the knitting only box and was excited to receive my first order. On signing up I was also to receive a free welcome pack of digital content which included some free p... Ver mais
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This company is money orientated as long as they are robbing money from you they are happy, ask for help or cancel subscription as I cannot do it online as my email is seemingly invalid but it's funny... Ver mais
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Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & leng... Ver mais
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I love everything about this subscription! You get quality yarn in gorgeous colors; your choice of three difficulty levels of skill-building patterns; any items you need to complete the project; and... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Informações de contacto
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Holanda
- support@hooksneedles.com
- hooksneedles.com
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424 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Each box always has the best yarns
Each box always has the best yarns! Written instructions are great but if there isn’t something I understand, I can always check out the video tutorial.
18 de fevereiro de 2025
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Resposta da Hooks & Needles
Hey there, Rebecca! Thank you so much for your kind words! 😊
We're thrilled to hear you're loving the yarn selections and find the instructions helpful. And yes, the video tutorials are always there to guide you whenever needed!
Happy crafting, and we can't wait for you to see what’s coming next! 🧶✨
I love Hooks & Needles
I love Hooks & Needles. I have received a couple of their boxes so far. Knitting as well as crocheting. Love them. The yarn is absolutely gorgeous. Incredibly soft, easy to use, and each kit comes with several options to create. The goodies that come in each box are a great surprise every box. I have received crochet hooks, knitting needles, stitch markers, and scissors just to name a few.
I purchased some knitting needles and a luxe bag from them as well and was not disappointed at all. They are all beautiful and well done. I purchased extra yarn as well and it is stunning.
Not only do they offer a wonderful product but the customer service is unbelievable. Easy to talk to and want to help in already that they can.
18 de fevereiro de 2025
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Resposta da Hooks & Needles
Hey, Kimberli! Wow! 💙 We're absolutely delighted to hear how much you're enjoying your Hooks & Needles subscription!
It’s wonderful to know that both the knitting and crochet projects have been a hit and that you love the yarn, tools, and little surprises in each box.
We put a lot of care into curating everything, so your kind words mean the world to us! 😊
Thank you for your support, and happy crafting! ✨🧶
Thank you Hooks & Needles!…
I absolutely love my monthly subscription boxes! I’m learning so many new stitches and love having three projects to choose from each month!
15 de fevereiro de 2025
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Resposta da Hooks & Needles
Thank you, Lee! 🌟
We're so happy to hear that you're enjoying your subscription and learning new stitches along the way!
Having three projects to choose from each month makes it even more fun, and we love that you're making the most of it.
Happy knitting and crocheting—can’t wait for you to see what’s next! 🧶💙
Hooks & Needles Box 2
I’ve just received my second box and so far I’m really enjoying the projects. I’ve been crocheting for years and years so I wanted to learn to knit. The tutorials are very helpful and the little project booklet not only has great instructions but also a lovely recipe to make too. How fun! Thank you 😊
15 de fevereiro de 2025
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Resposta da Hooks & Needles
Hey there, Deb! That’s fantastic to hear! 😊 We love that you’re using the subscription to explore knitting—what an exciting journey! 🧶✨
We're so glad the tutorials and project booklet have been helpful (and that you're enjoying the little recipe surprise too!).
Thank you for sharing your experience, and happy crafting! 💖
Love Hooks & Needles❣️
I love my Hooks & Needles subscription❣️
Love the free gifts & the video tutorials that show you step by step how to create beautiful projects❣️
1 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hello Sheila! We're so happy you're loving your Hooks & Needles subscription! ❣️
The free gifts and step-by-step video tutorials are our way of making your crafting journey even more enjoyable.
Thank you for your support, and happy stitching! 🧶✨
Complete pkg
Complete pkg. in design, needs and outcome. Love the little extras that accent the kit. I made 2 items so far and love them! Can’t go wrong buying this. Additionally, you can choose your frequency to meet your needs.
11 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you’re loving your boxes. We truly appreciate your support and hope you continue to enjoy creating with us. Happy crafting!
It took well over two weeks to recieve…
It took well over two weeks to recieve my first box. I ordered the extra yarn option, but found the extra yarn selected to be low twist and breakable.
9 de fevereiro de 2025
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Resposta da Hooks & Needles
We're truly sorry to hear about the delay and that the extra yarn didn’t meet your expectations. We appreciate your feedback and will share it with our team to improve future selections. If there’s anything we can do to make this right, please don’t hesitate to reach out!
Loved my first box of Hooks & Needles
Loved my first box of Hooks & Needles. The yarn is high quality and the extras were a nice surprise! I really enjoyed the book showing 3 different patterns to make and QR codes for videos. So worth the money, I can’t wait for box #2.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
We're so happy to hear you loved your first box! It’s great to know you enjoyed the content of your box. We can’t wait for you to get your next shipment—hope it’s just as fun and inspiring! 💙✨
Missing order and no response from Hooks & Needles
I ordered a bundle promotion On Jan. 17 of a crochet kit and the backpack storage bag. I still haven't received my order. When I track the shipment, I see that my package has been in the same shipping location since Jan. 25. I've tried to call the help line numerous times on different times of the day, but no one ever answers and the calls are disconneted. I've also tried emailing but have never received a response. Even more frustrating are the constant emails asking me to rate a product I've never received. Also, the company was planning to send me the second kit in the "subscription" when I've never received the first kit! I'm growing very concerned since there appears to be no viable way to contact this company after they take your money.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
We're truly sorry for the delay and for the frustration this has caused. We understand how concerning this situation is, and we want to make things right for you. We've just requested more details about your account via Trustpilot so we can look into this and assist you as quickly as possible. Please know that we’re here to help, and we appreciate your patience.
Everything to Love!!
I love everything about this subscription! You get quality yarn in gorgeous colors; your choice of three difficulty levels of skill-building patterns; any items you need to complete the project; and easy-to-follow instructions. It's a great way to get inspired, learn a new craft, and grow your skills! Plus, I love the stunning projects!
8 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Thank you so much for your kind words! We're thrilled that you're enjoying the subscription and finding inspiration in the projects. Happy crafting!
I haven't received my first box yet
I haven't received my first box yet, but I am really excited about it. I can't wait to get it and start the project. I am looking so forward to it.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
We're so glad to hear you're excited about your first box! We can’t wait for you to receive it and start your project. If you need an update on your tracking information, feel free to reach out to our support team at support@hooksneedles.com—we’re happy to help!
A Fun little box filled with wonderful surprises!
I’ve been knitting for over 60 years and just love to try new knitting projects. I came across Hooks & Needles and decided to give it a try. What fun to be surprised every month with a little box of incredible yarns, a pattern book and knitting accessories!
I’d highly recommend trying Hooks & Needles. They also have a box for crochet too.
Did I mention that the yarns are of top quality and reasonably priced if after you’ve knitted something from the pattern book in the box and you need more yarn. Who doesn’t need more quality yarn?!?!
7 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Thank you for sharing your experience! We love that you enjoy the surprise each month and that the yarns and patterns add to your creativity. And you’re absolutely right—there’s always room for more quality yarn!
Resposta da Hooks & Needles
Welcome to Hooks & Needles! We're so happy to hear you're enjoying it so far. We can’t wait to keep bringing you new projects that spark creativity and bring you joy! 😊 Happy crafting!
Quality subscription!
I love the items I receive in my subscription box. The yarn is premium! The booklet has clear directions for the patterns as well as links for online tutorials. The gift accessories are always appreciated. It’s the only monthly subscription box I subscribe too!
7 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re enjoying the high-quality materials and that the patterns and accessories are hitting the mark. We’re excited to continue bringing you new and exciting projects each month!
Got my first hooks and needles kit and I absolutely love it. Have been crocheting for 2 days now.
Got my first hooks and needles lit and I LOVE it!
6 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
We’re so excited to hear that you're loving your first kit! It’s fantastic that you’re already enjoying your crochet journey. We can’t wait to see all the beautiful things you’ll create! Happy crafting.
Fantastic
I’ve enjoyed my first hooks and needle’s subscription. Looking forward to more crafts and supplies. Definitely worth your money.
13 de janeiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Thank you so much for your kind words. We’re so glad to hear you’ve enjoyed your first box, and we’re excited to keep bringing you new projects and supplies. Here’s to many more fun crafts ahead!
So far this has been the best crochet…
So far this has been the best crochet subscription that I have found. It does take a bit to come in and some boxes might be better than the last and some boxes seem not worth the price but it has been great learning a new stitch or combination of stitches! All of my projects have turned out great!!
7 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Thank you so much for sharing your thoughts and for your continued support! We’re thrilled to hear that you’re learning new stitches and that your projects have been turning out great. If there’s ever anything we can do to enhance your experience or if you have any suggestions, don’t hesitate to reach out to us directly to our customer support team
at support@hooksneedles.com—we’re always here to help!
This is hands down the best…
This is hands down the best subscription service I’ve tried! It’s so cute and just perfect! Definitely recommend to anyone! I’m so excited to start my project with QUALITY yarn, accessories and patterns!
5 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Glad you're loving the subscription. The quality and thoughtfulness make all the difference. Enjoy your project! 😊
My order has never shipped
My order has never shipped. It has been almost a month.
4 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Dear Donna,
We sincerely apologize for the delay in shipping your order. Last month, we experienced an unprecedented surge in sales, which unfortunately led to some logistical challenges.
We want to resolve this for you as quickly as possible. To track your order and arrange a replacement if needed, could you please confirm your full name and surname? We’ve also sent a request through Trustpilot for verification.
Thank you for your patience and understanding—we truly appreciate it. Please let us know if you have any other concerns.
I have not received my first box yet!!!
1 de fevereiro de 2025
Opinião espontânea
Resposta da Hooks & Needles
Hi Tania,
Sorry about this. Your box has been shipped, and we’ve contacted the shipping partner for an update. They will update both you and us as soon as possible. We’ve also sent you a reply via email. Apologies for the delay.
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