The wait for a Hope Macaulay cardigan is definitely worth it. The wool is soft, the colours are stunning and the hand knitted quality unbeatable. Knowing that my cardigan has been made to order by... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Yes Beautiful cardigan - beautifully made - BUT it absolutely drenched me. Far too heavy for my frame. I have had to return - so sorry / please find my card inside the written envelope on the retur... Ver mais
A empresa respondeu
Worth the wait for. Absolutely gorgeous Bruna colossal knit cardi.It will compliment my entire wardrobe. So thrilled. Hope Macaulay kept me informed throughout the wait via email. The knit was pac... Ver mais
A empresa respondeu
I was disappointed at the packaging it came in after seeing the videos in a lovely box mine was in a cheap looked like used cardboard box with brown tape all around. The label was quite blurry with ca... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Hope Macaulay, we blend innovation with tradition to create feel-good knitwear that is handcrafted and mindfully made. We proudly celebrate local craftsmanship in our home of Northern Ireland. Hope Macaulay is a family-run, woman-owned contemporary luxury fashion brand, founded by textiles designer Hope Macaulay on the beautiful North Coast of Northern Ireland. Just two years after graduating, Hope Macaulay emerged in 2020 as an inspiring, slow fashion, global brand, hailed by the fashion world as dopamine dressing. What began as Hope knitting alone in her bedroom has expanded into a team of 20 skilled knitters working from home across Northern Ireland, helping keep the traditional cottage industry alive. Hope is best known for her creation of the signature statement piece, the Colossal Knit Cardigan. Unable to find pieces to make from other’s knitting patterns, she developed her own method, just by using her hands. By mastering a unique knitting technique that uses no needles, Hope has trained her knitters to create her designs, her favourites made from sustainably sourced materials like luxury merino wool. Hope’s energetic and surreal designs have been featured in major fashion publications, such as Vogue, GQ, Sports Illustrated, Vanity Fair, and the New York Times, and have adorned celebrities including Gigi Hadid, Naomi Osaka, Jennifer Hudson, Black Pink’s Lisa and Rosalía. Her influence and dedication to mindful, local craftsmanship has also earned her a spot on the prestigious Forbes 30 Under 30 list. Despite the rapid growth and international acclaim, Hope remains dedicated to her roots in Northern Ireland. She continues to support local women by providing them with meaningful work and maintaining a close-knit supply chain. Hope Macaulay is a brand that not only celebrates wearable pieces of art, but also embodies a heartfelt commitment to community and sustainability.
Informações de contacto
233 Loughan Road , BT52 1UD, Coleraine, Reino Unido
- customercare@hopemacaulay.com
- hopemacaulay.com
4,7
Excelente
323 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
QUICK AND EASY PURCHASE AND DELIVERY
12 de maio de 2025
Resposta da Hope Macaulay
Hi there, thank you so much for this kind review! ❤️
Resposta da Hope Macaulay
Thank you Jim!
Resposta da Hope Macaulay
Hey Elvira, thank you! ❤️ We are so happy you are pleased
Wow Factor
My beautiful colossal knit arrived very speedily only a few days after ordering. It was packaged exquisitely with a card signed by the lovely lady who knitted it. To say I was extremely pleased is an understatement. Beautiful garment extremely high quality that is a one off. Can't wait to wear it. I highly recommend this company
5 de maio de 2025
Resposta da Hope Macaulay
Hi Philippa, wow thank you for this wonderful review ❤️
Fantastic cardigan better than I even…
Fantastic cardigan better than I even expected
1 de maio de 2025
Resposta da Hope Macaulay
Hey Karen thank you so much for this review ❤️
Beautiful and colourful cardigan
My Daydream cardigan is beautiful. It was beautifully packed in its box so it arrived safely, I love it!! Size wise, I’m normally a size10/12 and the medium/large size fits me perfectly with enough room to close at the front.
24 de abril de 2025
Resposta da Hope Macaulay
Hi Jen, yay we are so happy! Thank you for shopping with us ❤️
Resposta da Hope Macaulay
Hey Dave - thanks for this great review! ❤️
Der pulli ist einfach wunderschön und…
Der pulli ist einfach wunderschön und super verarbeitet
17 de abril de 2025
Resposta da Hope Macaulay
Thank you so much for your kind words! We’re thrilled to hear that you love your sweater - it means the world to us to know you appreciate the craftsmanship.
Returning is very difficult and very…
Returning is very difficult and very expensive it cost more to return an item than it is to buy one
17 de abril de 2025
Resposta da Hope Macaulay
Thank you for your feedback. We’re sorry to hear this and completely understand how frustrating it can be. Unfortunately, international shipping costs are often high, and as a small business, we’re not currently able to offer free returns. That said, we’re always working to make things as clear and affordable as possible. We appreciate you sharing your experience.
Love this sweater
Love this sweater, it is so well made. True to the photos. Fun and unique.
24 de abril de 2025
Resposta da Hope Macaulay
Thank you so much for your lovely review! We’re so glad you love your sweater - it means the world to hear that you appreciate the craftsmanship and uniqueness. Enjoy wearing it! - Hope Macaulay Customer Care Team
Beautiful product, appalling customer care.
The product when it arrived was fab. I had to pick it up 13 days after you shipped it to Ireland. Your team said the delivery was 'out of your control'... this cardigan cost a lot of money( to me at any rate), and the customer care element of your operation needs a lot of work. For future customers please be aware Fedex customer service will only speak to account holders so maybe your team could help out in that regard. For a premium priced item, your customer care is appalling. So sorry to have to write this.
17 de abril de 2025
Resposta da Hope Macaulay
Thank you for your feedback. I’m so sorry to hear about the delivery frustration. While we’re thrilled you love the cardigan, I completely understand your concerns. There was an unusual delay with your delivery and our team was in contact with FedEx multiple times to help resolve the issue. We rely on trusted couriers like FedEx, but we’re actively reviewing how we can better support customers when issues arise. Your experience has been noted and we appreciate you bringing it to our attention.
Warm wishes,
Hope Macaulay Customer Care Team
#LoveItLoveItLoveIt<3
Love it so so much! Thank you! You can see that was made with a great deal of care and love!
17 de abril de 2025
Resposta da Hope Macaulay
Thank you so much for your lovely words! We’re thrilled you love it - it truly means the world to us. Every piece is made with care and love and it’s so special to hear that it shines through.
Warmest wishes,
Hope Macaulay Team
Lovely products and fantastic customer service
Lovely products, fantastic customer service - what more can you ask for??? I keep coming back for more!
25 de março de 2025
Resposta da Hope Macaulay
Hi Anna, thank you so much for this positive review! Thank you for your repeated custom ❤️
They helped me very good and friendly
They helped me very good and friendly . The order i got it very quickly , very good service , thank you .
20 de março de 2025
Resposta da Hope Macaulay
Hi Verboven, thank you so much for this lovely review! We are so pleased you were happy with the service ❤️
Amazing Quality…
I have bought quite a few items from Hope Macaulay and every time I get compliments whenever I wear these...Exceptional quality... Highly recommended *****
14 de março de 2025
Resposta da Hope Macaulay
Hi, thank you for this amazing feedback, we are so pleased! Love that you get compliments everywhere you go ❤️
beautiful cardigan xx
20 de março de 2025
Resposta da Hope Macaulay
Hi Denise, thank you for this lovely review ❤️
Beautiful piece
Beautiful piece! My partner loved her big knit wool jumper for Valentines day, thank you! Keep up the good work
6 de fevereiro de 2025
Resposta da Hope Macaulay
Hi Lionel, we are so pleased your partner loved her new Valentine's gift, how thoughtful of you ❤️
Beautiful as always- the pieces and the…
Beautiful as always- the pieces and the packaging! Wonderful designs and comfortable feel- buy a piece whenever you can!
6 de fevereiro de 2025
Resposta da Hope Macaulay
Hi Marah, thank you for leaving this wonderful review, it has made our day ❤️
I am really excited to wear very excited to wear my new…
I am really very excited to wear my new item it’s very warm and comfortable
11 de fevereiro de 2025
Resposta da Hope Macaulay
Hi Anita, we are so pleased you are excited to wear your new Hope Macaulay piece. Thank you for taking the time to leave this review ❤️
Just magnifique
This sweater is just beautiful and incredibly soft... Hope Macaulay's creations are all pretty... I recommend it 1000%
6 de fevereiro de 2025
Resposta da Hope Macaulay
Hi there - thank you so much for leaving this wonderful review! ❤️
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.