Was quite happy with an eHorizon eSim in my last trip to Egypt. After payment was made card arrived in acouple of minutes. Simple installation and decent speed/coverage. Will definitely consider for m... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I used Horizon eSim in the Balkans. I didn't have a good experience using my AT&T international plan in Egypt last year, so I decided to try a local eSim. It worked fine and I'll always use local eSim... Ver mais
A empresa respondeu
Easy to purchase and install. I originally bought a Balkans eSIM and then UK eSIM which seamlessly switched over on arrival to UK. Great pricing too. Would highly recommend.
A empresa respondeu
Wir haben Urlaub in Albanien gemacht und ich habe insgesamt 8 eSims gebucht. Von der Bestellung bis zur Einrichtung hat alles wunderbar funktioniert. Die App dazu ist top. Eine eSIM wurde wahrscheinli... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Horizon eSIM provides prepaid travel data through our website and iOS and Android apps. Compare country, regional and global plans by data allowance, validity, coverage and total price before you buy. We also offer dedicated Kosovo plans; always check that your selected plan covers every destination on your trip. Buy now, travel later. Unused plans have no deadline for first use. Buying or installing an eSIM does not start the plan's validity. The purchased validity period begins only when the eSIM first connects to a supported mobile network in a destination covered by that plan. You can install over Wi-Fi before departure and keep the plan ready for a future trip. Use your travel data for maps, messaging, bookings and email. Hotspot sharing is free on every Horizon plan. Horizon plans have no throttling. Connected devices share your plan's data allowance. Actual speeds vary with your device, local network, signal and congestion. You need an unlocked, eSIM-compatible device. Our plans provide data, while your regular SIM can remain available for calls and texts, subject to your home carrier's charges. Setup and compatibility guides are available on our website, with app and website content in ten languages. We provide 24/7 human support in all languages, with guaranteed instant replies. Email support@horizonesim.com, call +383 49 809 092, or message us on WhatsApp at +385 99 741 6534. Installation help and contact options are at horizonesim.com/help and horizonesim.com/contact. We always refund the full amount paid on request, whether an eSIM or top-up is unused, partly used or fully used. There is no request deadline, and giving a reason or completing troubleshooting is not required. Include your order number and checkout email so we can verify the purchase. Read the full policy at horizonesim.com/legal/refunds. Horizon eSIM is the consumer brand of LuShen L.L.C., business registration 812292598, Agim Ramadani C3/7, 10000 Pristina, Kosovo. Our terms, privacy policy and contact details are published at horizonesim.com.
Full refund on request
Used or unused eSIMs and top-ups. No request deadline.
We always refund the full amount paid on request, whether your eSIM or top-up is unused, partly used or fully used. There is no time limit, and you do not have to give a reason or complete troubleshooting. Email support@horizonesim.com with your order number and checkout email so we can verify your purchase. Refunds go to the original payment method; bank processing times apply. Full policy: https://horizonesim.com/legal/refunds. We provide 24/7 human support in all languages, with guaranteed instant replies.
Informações de contacto
Agim Ramadani C3/7, 10000, Pristina, Kosovo
- +38349809092
- support@horizonesim.com
- horizonesim.com
4,8
Excelente
70 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service and support available…
Great service and support available 24/7. I definitely recommend it. Thanks Lur for your help 🙏🏻
17 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you, It was a pleasure to make it work so you can enjoy your trip!
Super eSim Anbieter
Super eSim Anbieter. Leichte Installation über die App. Sehr schneller und guter Service bei Fragen über WhatsApp.
16 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Vielen Dank für deine tolle Bewertung! Schön, dass du zufrieden bist 😊
I bought this esim when traveling to Albania and Greece
I bought this esim when traveling to Balkan on my trip to Albania and Greece. The connection was really good, esim was connecting to Vodafone and I had all my trip 5G
2 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
I'm happy that you enjoyed our service, yes we always deliver what we promise.
Foarte receptivi operatori atunci cand…
Foarte receptivi operatori atunci cand am avut nevoie de ajutor pentru instalarea cartelei
15 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Mulțumim, Emilia! Cu drag, oricând 😊
100% availability
100% availability, and with the support had best experience! I would recommend for the lower prices also
1 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you for trusting us. We try to answer all our clients within the minutes and always solve the problem.
Great service!
10 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you for using our esim. Happy that you enjoyed it.
The developer of this app is amazing
The developer of this app is amazing. He helped me more than what I asked for. He provide me with more GB for free. Thanks Horizon support.
Horizon is an outstanding app for your travel.
9 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you, yes we try to help every one of our clients as soon as possible (within minutes usually).
very helpful
7 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you for using our esim.
Ich habe gearde eine Esim-Karte bei…
Ich habe gearde eine Esim-Karte bei Horizon gekauft. Bei der Installation und Aktivierung hatte ich Schwierigkeiten, da ich gerade kein grosser Kenner der Mobilefunkeinstellungen auf Handy`s bin. Ich habe dann Hilfe angefordert und da hat sich ein Mitarbeiter von Horizon gemeldet. Zusammen haben wir das Problem gelöst und er war dabei extrem hilfsbereit und geduldig. Vielen Dank dafür....
7 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you for the kind words!
First the esim wasn't working in…
First the esim wasn't working in Kosovo, but the support sent me a new one asap so great customer service
5 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
We try always to find the solution for our clients. Thank you and hopefully you enjoiyed the stay in Kosovo
The best provider I have ever used!
A really serious provider with a super great support that is available 24 hours a day the esim is super easy to set up and the Internet is super fast I am currently in a village abroad and even here it is mega fast and priced also top also because of the small problems I had with the order that were quickly fixed additional data volume given a clear purchase recommendation !!!
5 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you very much for the kind words! Yes, keeping the customers happy is our main goal.
Super fast!
Super fast!
Needed help and got an answer in the same minute!
And cheap!
I can recommend!
28 de agosto de 2026
Resposta da Horizon eSIM
Thank you, it was our pleasure to solve the issue instantly.
Very good customer service when I was…
Very good customer service when I was struggling installing my eSIM! Thank you very much
3 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you for your review! It was a pleasure helping .
Amazing service
Amazing service! Professional and very helpful. I recommend strongly
Thank you again for your help and efficiency
3 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you. We do our best!
Thank you very much
Thank you very much. Amazing experience. 👍🏻
3 de setembro de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you for the review. Happy that you liked the experience.
Horizon ESIM made me life easier
Being connected at all times with high speed internet on the phone, you have a feeling that the world is small and you are in control of your trip abroad.
25 de agosto de 2026
Resposta da Horizon eSIM
Thank you for your review. Happy that the speed was good and it worked flawlessly.
Resposta da Horizon eSIM
Thank you for your review, yes we did a simple esim!
Excellent eSIM Service in the US
Amazing eSIM service from Horizon! I used it during my trip to the US, and everything worked perfectly. The internet was fast, reliable, and very affordable. The setup was super easy, and the connection stayed strong throughout my trip. Great value for money and an excellent service overall. I’ll definitely be using Horizon again!
1 de agosto de 2026
Opinião espontânea
Resposta da Horizon eSIM
Thank you for your review. We are happy to hear that it the esim worked very well in you US trip.
Lur was very helpful 😊
29 de agosto de 2026
Opinião espontânea
Resposta da Horizon eSIM
Hi Paola,
Thank you so much for your kind review. We really value our customers, reply immediately, and always do our best to solve everything right away.
Resposta da Horizon eSIM
We are a very small team and every review helps. Thank you for taking your time and glad esim worked perfectly.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.