Hormify Opiniões 309

Resposta da Hormify

23/02/2026

Thank you for your feedback. We’d like to clarify that the tip option shown at checkout is completely optional and can always be skipped. It is not required in order to complete a purchase, and selecting it is entirely up to the customer.

We understand that checkout experiences should feel clear and straightforward, and we appreciate you sharing how it came across to you. Your order has already been successfully placed, and the tip does not affect your product shipment in any way.

We genuinely hope you’re pleased with your Hormify experience once it arrives. If you have any questions about your order or the product, our support team is always here to help.

Resposta da Hormify

23/02/2026

Thank you for sharing your concerns. We would like to clarify a few important points.

We do not add subscriptions to orders without customer selection. Any subscription option must be actively chosen at checkout, and the recurring terms are displayed prior to completing the purchase. Order confirmations also clearly indicate whether the purchase was a subscription.

If a subscription is canceled, the cancellation applies to future renewals. However, if a cancellation request is submitted within the processing window of a scheduled shipment (for example, within 48 hours of the order entering fulfillment), that shipment may already be locked into our warehouse system and cannot be stopped. In those cases, the cancellation prevents future charges but does not automatically reverse an order that has already processed.

We do not operate as a scam, and we do not charge customers arbitrarily. All billing timelines and policies are outlined in our terms and in reminder emails sent prior to renewal.

If you have multiple emails confirming cancellation, we encourage you to contact our support team with your order number so we can review the exact timing of the cancellation relative to the renewal and shipment processing. We are committed to reviewing each case based on documented timestamps and the agreed purchase terms.

Resposta da Hormify

17/02/2026

We’re sorry to hear about your experience and would like to clarify a few points.

When placing an order, customers have the option to include the 14-day Wellness Challenge trial, which automatically continues at $19.99/month unless canceled within the trial period. This is disclosed at checkout and detailed on the product page here: https://hormify.com/product. A reminder email is also sent prior to renewal.

Regarding support, every new ticket receives an automated initial response with relevant information and next steps. If that message is not replied to directly and instead new emails are sent as separate tickets, it can reset the queue and delay resolution. Only one automated reply is sent per ticket, and replying to the same thread connects you with a human agent.

We do not ignore customer emails. If you have not received assistance, we encourage you to reply directly to your most recent support email so we can immediately locate your account and review both the subscription status and your concerns about side effects.

If the product caused stomach discomfort, we recommend discontinuing use and contacting support so we can properly document and review your case.

— Hormify Support

Resposta da Hormify

17/02/2026

We understand the concern.

At checkout, there is an optional tip selection, but it is completely voluntary. Customers can simply select “No, I don’t want to” to decline it before completing their order. It is not mandatory and is never added without customer confirmation.

If you believe a tip was added unintentionally, please contact our support team with your order details so we can review it.

— Hormify Support

Resposta da Hormify

Actualizada a 17/02/2026

We’re sorry to hear about your frustration and would like to clarify how the 30-Day Wellness Challenge plan works.

The 14-day trial and subsequent $19.99/month continuation are clearly presented during checkout. A reminder email is also sent before each renewal, which includes instructions on how to cancel. The checkout details can be reviewed here: https://hormify.com/product

We do respond to all support inquiries. When a new ticket is submitted, an automated initial reply is sent with cancellation instructions and next steps. If that message is not replied to directly and instead new tickets are repeatedly opened, it can delay resolution. Only one automated message is sent per ticket, and replying to the same email connects you with a human support agent.

If you have been trying to cancel for two months, we encourage you to reply directly to your most recent support email so we can immediately review your account, confirm the subscription status, and resolve this properly.

— Hormify Support

Resposta da Hormify

17/02/2026

We’re sorry to hear the product did not meet your expectations.

If a subscription was active, charges and shipments continue until the plan is successfully canceled. Once a cancellation request is processed, no further renewals are scheduled. If you believe you were charged after canceling, we recommend replying directly to your existing support confirmation so our team can review the cancellation timestamp and billing history.

Please note that individual results can vary depending on consistency of use, nutrition, activity level, and individual factors.

We would be happy to review your account to ensure the subscription status is correct and resolve any outstanding concerns. Please contact our support team with your order details so we can assist promptly.

— Hormify Support

Resposta da Hormify

3/02/2026

Hello Trudy,

We’re sorry to hear you didn’t get the results you were hoping for, and we understand how disappointing that is.

We’d like to help make this right. Please contact us at hello@hormify.com
with your order number and the email used at checkout, and our team will review your order and assist you with the refund/return options available as quickly as possible.

Thank you,
Hormify Support Team