Horologium Opiniões 

122
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently used Horologium to arrange a warranty repair on watch in Canada. The process was smooth and simple, and the watchmaker they chose (James at Otto Friedl in Vancouver) to do the work was exce... Ver mais

Classificada 5 em 5 estrelas

Excellent service all around! Great response timing, clear about what was going to happen to my watch. The horologist, Jason, explained the process and was responsive to email. The rest of the team wa... Ver mais

Classificada 5 em 5 estrelas

Great experience working with Harris in NY for a minor service on my new Lorca Model 2 to get it back in spec. Good communication, worked with me to have it delivered back home at a time convenient... Ver mais

Classificada 5 em 5 estrelas

Great communication from both Tamie at Horologium in the UK and from Jason at the local service partner in the US, Saving Time. Shipping instructions were very clear, and there were email updates from... Ver mais

Informações sobre a empresa

  1. Relojoaria
  2. também em
  3. Fabricante de relógios

Escrito pela empresa

Watch service centre for independent brands and vintage watches


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

122 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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4,9

Todas as opiniões

(122)

14 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Watch repair, great communication no fuss.

I bought a stunning new watch from a micro brand Beaucroft. I was really pleased with the watch when it arrived but after after a few days could tell that it was running fast. Following a check on my timegrapher I contacted Beaucroft who put me in touch with Horologium.
Horologium were really great, they quickly got in contact to arrange a postal pickup, let me know that they had received the watch and said how long it would take to check it out, about 2 weeks.
After about a week they contacted me again to say that they had found the issue, a magnetised balance spring, they had already sorted the watch ready for return. The watch was returned running smoothly in perfect condition.
Thank to Alvin for the great communication, thank you to both Beaucroft and Horologium for dealing with the issue so quickly without fuss. Its this kind experience that builds confidence with the british micro brand watch industry.
As one might expect, I fully recommend Horologium.

24 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I had really helpful contact from Alvin…

I had really helpful contact from Alvin who gave me great advice about my watch. He really cares about the watches more than about getting a quick buck from you. I am very impressed and hope to deal with horologium again in future

30 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent diagnosis

I submitted an explanation of the problem with my watch. They were able to coach me through resolving the issue without my needing to send it to them for repair. Very pleased with the experience.

27 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really good service received

Really good service received. I was having issues winding my watch so I sent it in under warranty. They sent a prepaid envelope, kept me updated over emails and sent me back my watch securely and safely. They also sent follow up emails to make sure all was well after a few weeks.
Overall I have to say a really good experience and I would definitely recommend using them.

9 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really great service from Horologium…

Really great service from Horologium after Arcanaut arranged for my watch to be serviced with them rather than sending it back to Denmark.
They kept me informed of their progress throughout the service and arranged a hassle free collection and delivery too.

3 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great impartial advice - ethics matter and Horologium have them!

I have a Botta watch, bought direct from Germany. Botta, according to their website, recommend Horologium for battery replacement in the UK. I want to make sure that my watch is looked after properly so I approached Horologium and enquired as to what I should do. They were excellent and explained to me that the cost of sending the watch to them was much more than the cost of battery replacement and also said that they couldn't say that a decent jeweller more locally couldn't do the job just as well. I really valued their honesty as they could have tried to take advantage of my concern for my watch. Instead, they acted in my best interests with the advice they gave. Thank you!

19 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent Company

This is a young enthusiastic team of watch people. Friendly and professional. They sorted my watch out quickly and efficiently. An excellent service, I would use them again.

20 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

Great company. Repaired my Vertex watch automatic movement in just over a week. Kept me updated on the issues discovered and the progress of the repair. I would highly recommend their services.

20 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and results

I have had three quality watches repaired or serviced by Horologium now, with excellent service each time, and good results, all completed in a reasonable time-frame. Prices seem reasonable for quality watch work, communication is excellent, and packaging and care superb. Definitely recommended.

14 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Super service

They communicated so well, and let me know through each stage of the process what was happening, certainly made me feel my watch was in very safe hands.

1 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really helpful firm.

I asked Horologium for some help with setting up a watch I had just bought. They assisted by contacting the makers (I had tried already with no result) who then contacted me but were unable to help. Horo. came back to me with an offer to circulate my problem further, There would be no gain for the firm, this is going above and beyond. I eventually solved my problem. Many thanks.

4 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

The company was very helpful over a difficult case of a stopped watch. Exceptionally courteous and very efficient in following up some enquiries I needed in relation to the watch's history.

3 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing support

I have broken both my gen I Studio Underd0g watches and referred to my trusted watch repairer (ndr:Tarondo Orologiai). He have contacted Studio Underd0g who managed to give him your contact to fix quickly the situation. Alvin and Raphael was both fast as both replayed to Tarondo and within 1 week he received replacements and fixed both watches. Thanx so much for your care, competence and speed

12 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Horologium Watch Fix

Horologium fixed a brand new watch for me at the instruction of the manufacturer, they did an excellent job, the communications were great and they were very helpful in delivering the watch back to me at on a convenient date.

18 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful

Alvin was extremely helpful and went out of his way to explain their processes, costings and also responded promptly to emails. Regrettably they could not undertake my pocket watch repair, but gave me good.insight and detailed explanation

23 de janeiro de 2024
Opinião espontânea

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