horze.ie Opiniões 

883
TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... Ver mais

Classificada 5 em 5 estrelas

After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... Ver mais

Classificada 3 em 5 estrelas

Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... Ver mais

A empresa respondeu

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Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

883 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(883)

5 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Will not order from them again

Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste time waiting for you to ship their orders that will take more than 1 week

10 de abril de 2026
Opinião espontânea
logótipo da horze.ie

Resposta da horze.ie

Hi,

thank you for your feedback. We're sorry that your order took longer than expected and that the information on our website wasn't clear enough.

That's not the experience we want you to have.
We're working on making shipping information for all our customers.

If you have any further questions or concerns, please feel free to contact us at customerservice@horze.ie.

Best regards

Your horze team!

Classificada 5 em 5 estrelas

The turnout rugs that I bought arrived…

The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse.
The light rain turnout rug is beautiful and looks great on my horse.
I would definitely recommend Horze.ie

3 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Delivered earlier than estimated

After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items received were exactly what I ordered. Very happy and will definitely order again.

28 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

No customer service

Fraudulent, avoid at all cost. Sizes of pants way bigger than supposed size. Customerservice did not answer a single email in 1,5 months, had to pay 15€ of shipping cost back to Germany because the return labels operator GLS is not supported by the local Irish shops anymore. Now the returned package came back without an explanation. So I am down 150€ with no benefit but frustration! The german consumer protection authorities will be informed if I will not get the refund within the next two weeks, as this behaviour is illegal plus it's a german company pretending to be local Irish.

29 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Refund issue when they sent wrong size

Received the wrong size, returned it on the 22nd September, it was delivered to their return facility on the 30th September and I am still waiting on a refund. Tried contacting them via the contact form twice & the email address twice, no response. Very poor service, will not be ordering from them again

22 de outubro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Slow customer service

Ordered boots for my daughter on 14th May, they never arrived, the courier company didn’t recognise the tracking number provided. It took 4 weeks of emailing Horze.ie to get them to investigate and send me a replacement pair. I would be reluctant to order from them again based on my one and only experience.

14 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

HORZE poducts…

Great selection of products,good footwear quality and prices,brilliant Horze products will be ordering again.

1 de maio de 2023
Classificada 1 em 5 estrelas

Only some of order delivered

Only some of order delivered. Delivery was to happen by 7th at latest and now I am missing some items which I needed for this weekend

2 de abril de 2023
logótipo da horze.ie

Resposta da horze.ie

Dear Hannah

Thank you for your rating.  I am very sorry one item was cancelled from your order as it went out of stock.  We will contact you separately by email today about this issue.  

A refund for the non delivered item has already been done.

Your Horze Customer Service Team

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