Hose Rhodes Dickson Opiniões 

62
•
TrustScore: 4 em 5

3,9

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Classificada 1 em 5 estrelas

HRD at Ryde managed our house rental but did not ensure renters paid utility bills. 2 years later OVO areholding us responsible for the unpaid bills and are sending debt collectors to our home addres... Ver mais

Classificada 5 em 5 estrelas

Peter and Bethany have been amazing! From putting our property on the market in April 2025, having two sales collapse, and seeing us through the third one which was less than easy, they have supporte... Ver mais

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Classificada 5 em 5 estrelas

From the moment we contacted HRD in Freshwater we had excellent service. Bethany & Peter arranged several viewings of the flat we have now bought. Nothing was too much trouble to them. T... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We bought our property with the Cowes Hose Rhodes Dickson team. They made the whole process as seamless and stress free as possible, we cannot thank them enough for their expertise and professionalism... Ver mais

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The Island's property people

Escrito pela empresa

With over 35 years experience and 7 branches across the Island, you can rely on us to help with your property journey.

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3,9

Bom

TrustScore: 4 em 5

62 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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3,9

Todas as opiniões

(62)

14 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Honesty

Honesty, no negative opinions and sound advice, and took the time to explain everything and not pushy for me to make a very sad decision

22 de maio de 2024
Opinião espontânea
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Resposta da Hose Rhodes Dickson

Dear Maureen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Polite, professional and efficient

The valuer arrived in a timely manner, was professional and efficient whilst listening appropriately to any points I wished to raise. Homework had been done so she was fully informed about the house's selling history and that of others in the road.

21 de maio de 2024
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Resposta da Hose Rhodes Dickson

Dear Anthony

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Classificada 1 em 5 estrelas

Awful from start to finish

Awful from start to finish!

Do not use under any circumstances. I’ll add more to this soon

31 de janeiro de 2024
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Resposta da Hose Rhodes Dickson

Dear Nathan

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Classificada 5 em 5 estrelas

Very pleasant team of people with a…

Very pleasant team of people with a vast amount of local knowledge.
Nothing is too much trouble.

9 de janeiro de 2024
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Resposta da Hose Rhodes Dickson

Dear Mandy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 1 em 5 estrelas

total lack of interest

Because there were problems with a property that they came to value (management agents and a short lease) they had no interest in marketing the property, after making two calls to them and being told that the person dealing with the valuation was not in the office and would phone back they never did.
I called into the office personally today and was told that they had the wrong phone number and no email address even though they had been given both on two seperate occasions

15 de janeiro de 2024
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Resposta da Hose Rhodes Dickson

Dear Colette,

We are sorry to hear of your experience with our team in Ryde. We always want to bring new properties to the market, and we're disappointed to hear that you didn't feel that we were as excited by the property as you'd have liked us to be. We will take this feedback on board and thank you for taking the time to leave us a review.

Kind regards,
Customer Care Team

Classificada 2 em 5 estrelas

Professional initial valuation and…

Professional initial valuation and pleased to
have chosen Horse Rhodes-Dickson to begin with, but I had no viewings at and wasn't convinced to that person in local office knew the market or could assist to be honest. Eventually sold through another agent.

2 de dezembro de 2023
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Resposta da Hose Rhodes Dickson

Dear Bryn,

We are sorry to hear of your experience with our East Cowes team. We pride ourselves on our knowledge of the local market, and are disappointed to hear our services fell short on this occasion. We take feedback very seriously and will take into account your feedback going forward.

Kind regards,
Customer Care Team

Classificada 4 em 5 estrelas

The branch staff were excellent

The branch staff were excellent, helpful, polite, great to deal with.
As soon as it moved to online and Portals it became hard work and a tedious tick box exercise. Also lacking in the personal touch.
If the service had remained in branch it would be 5 stars all the way.

22 de novembro de 2023
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Resposta da Hose Rhodes Dickson

Dear Mark,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 4 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

We bought our property with the Cowes…

We bought our property with the Cowes Hose Rhodes Dickson team. They made the whole process as seamless and stress free as possible, we cannot thank them enough for their expertise and professionalism. Special thanks to Elisha and Caitlyn who went above and beyond for us. We highly recommend Hose Rhodes Dickson of Cowes.

29 de setembro de 2023
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Resposta da Hose Rhodes Dickson

Dear Simon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Jane & Peter at Hose Rhodes Dickson…

Jane & Peter at Hose Rhodes Dickson Freshwater have been superb from sale to completion. Kept Very well informed throughout the sale.
Very happy 😃 and both lovely people!

16 de setembro de 2023
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Resposta da Hose Rhodes Dickson

Dear Michael,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

I cannot praise all the staff at HRD' Newport office.

HRD came with a strong recommendation from someone local whose opinion I value. Throughout my dealings with all staff at the Newport office and the agent who showed me the apartment, I have only the utmost praise. Professional, courteous, knowledgeable and ready to pass that on when I had questions and even when I didn't but needed to know something. As a result I have signed up a continuing relationship with HRD in Newport as my Letting Agent. The agents who provided the most personal assistance throughout the purchase and the setting up of the Letting agreement were Louise O'Rourke who, as soon as I made an offer, contacted the seller while I was in the office and we arrived at a deal. Having no delay was unlike my experience with other agents during my property search. Following that while my conveyancer was at work locally when I returned to my home in the U.S., Maddison Jackman stood back when there was no need to be in contact, but prompted me politely when I really needed to call my conveyancer to expedite some detail of the process. Kayleigh Kent, Lettings Manager was the agent who actually put me in touch with the property when I was enquiring about the terms of HRD's Letting Agreement. Since then she and her colleagues Jamie and Lloyd have been as helpful as they could possibly be. This is very important to me; when you are 4,000 miles away, it is important to know that you can trust the people you deal with. ALL the agents in the Newport office have been exactly that.

1 de setembro de 2023
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Resposta da Hose Rhodes Dickson

Dear Peter,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Friendly, supportive, helpful.

Everyone I've spoken to has been wonderful, it's been very quick and I've had a lot of support from Amy and Madison. They've both been really quick to get back to me, so friendly. It really has taken a lot of the stress out of this!

15 de agosto de 2023
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Resposta da Hose Rhodes Dickson

Dear Emma,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Very knowledgeable and helpful staff

Freshwater Branch.
Very knowledgeable and helpful staff, they know their stuff. Not overbearing at all. Would totally recommend them.

22 de julho de 2023
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Resposta da Hose Rhodes Dickson

Dear Susan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Selling was a good experience!

Pricing and sales negotiation just right for the market. Progressing handled really well.

29 de abril de 2023
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Resposta da Hose Rhodes Dickson

Dear Rob,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

We found Jenny and Ryan very helpful…

We found Jenny and Ryan very helpful and they kept us up to date with feedback which was very useful. And we’d like to thank them both very much for their hard work and patience! Thanks guys 🤩🤩🤩🤩🤩

31 de março de 2023
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Resposta da Hose Rhodes Dickson

Dear Carly,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Outstanding service…

The main reason for a high star review is because of Jenny who is based in East Cowes . Jenny showed a lot of knowledge on the property we looked at,she was very professional and friendly. Nothing was to much trouble and she never rushed us when viewings property.

18 de fevereiro de 2023
Opinião espontânea
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Resposta da Hose Rhodes Dickson

Dear Mandy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

A very positive experience with Ventnor office

My wife and I had dealings with a number of the Island's agents, over the two years it took to buy a house here. They varied dramatically and one in particular disappointed us and left us feeling disillusioned with them.
We viewed many properties and found we had to dig deeper on many of them, to discover their true worth.
There has been a 'feeding frenzy' in the island's property market for many months, and this has, I feel, affected the attitudes of some agents here.
However, we gained much experience of Hose Rhodes-dickson at Ventnor during our searches, having shown interest in three properties over a period of many months.
We could have been viewed as 'difficult buyers' by them, as we had very specific goals, did not at the time live on the island and examined each property very carefully using every method at our disposal.
Finally, we found our ideal home, Steve Martin supported our enquiries and final purchase in a very professional manner. He was, I felt, the most balanced agent we encountered, acting with no bias towards buyer or seller.
A special mention goes to Jackie in the Ventnor office, who was helpful, friendly and diligent at every step.
I would recommend the Ventnor office to anyone looking for property in the South East Wight area.

9 de novembro de 2022
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Resposta da Hose Rhodes Dickson

Dear Stephen,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Smooth Professional Friendly

Smooth , professional conduct … warm and friendly.
Would and will use again no hesitation.

14 de março de 2023
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Resposta da Hose Rhodes Dickson

Dear Doug,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 1 em 5 estrelas

Strange practices

Something seems very unprofessional with the letting part from the agency. I left one of their properties over 2 weeks ago, and still no sign of my deposit. No communication either! And somebody has been living in the property already for a week, so they are holding 2 deposits for 1 property.
Something is not right with their practices i think

4 de fevereiro de 2023
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Resposta da Hose Rhodes Dickson

Dear Rob,

We are sorry to hear of the issues with the release of your deposit in a timely manner. We always aim to return a tenant's deposit as soon as possible, and are working hard behind the scenes to make sure this happens as efficiently as possible. We take your feedback seriously and thank you for taking the time to leave us a review.

Kind regards,
Customer Care Team

Classificada 1 em 5 estrelas

Estate Agent who does not know what they are doing

Contacted Hose Rhodes Dickson twice now about a property that is coming to the market soon.
I first contacted them about 6 months ago and last week.
NO ONE SEEMS TO KNOW ANY DETAILS OF THE PROPERTY THAT IS DISPLAYING ONE OF THEIR BOARDS.

Does not give me confidence buying or selling through this Agent..

IT TOOK OVER 6 MONTHS FOR HOSE RHODES DICKSON TO REPLY, VERY DISAPPOINTING.

13 de janeiro de 2023
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Resposta da Hose Rhodes Dickson

Dear Lee,

We are sorry that we have not met your expectations on this occasion. We aim to provide fantastic customer service and to hear that we haven't done this is disappointing. We appreciate your feedback and will be sure to work on this going forward.

Kind regards,
Customer Care Team

Classificada 5 em 5 estrelas

Great team, great service.

We purchased a flat through HRD in Ventnor and could not recommend them highly enough. The team went out of their way to help us as unfortunatley our solicitors were very poor so Jackie & Emily went above and beyond and we can't thank them enough. Even after purchasing the flat, knowing it's a second home, they have offered to take keys if we had any builders going in if we're not there at the time. It was a cash sale and no chain and took a while but they were always on hand for questions and to push things along. Wouldn't hesitate to use them again for sale or purchase.

21 de novembro de 2022
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Resposta da Hose Rhodes Dickson

Dear Sharon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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