House of Malt Opiniões 

8441
•
TrustScore: 4.5 em 5

4,6

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

OK, the business has had it's issues of late. But, based on previous interactions, stepped in to place a new order. And, as expected all went well. Ordered late Monday and the Whiskies were delivered... Ver mais

Classificada 5 em 5 estrelas

I did the old fashioned thing and called into this shop (I gather most business is online) after hearing about it at an event. What a fantastic, well presented and enjoyable place to spend a while tal... Ver mais

Classificada 5 em 5 estrelas

Really impressed. My first order with House of Malt - bought a bottle of Benrinnes 21 y/o. I planned to keep it in a collection, so was slightly disappointed on arrival that - despite the excellent pa... Ver mais

Classificada 5 em 5 estrelas

Having searched several sites, House of Malt came up (again) with the best range of drinks, good prices, extensive choice. Site was easy to navigate, kept updated with delivery and all arrived on tim... Ver mais

Informações sobre a empresa

  1. Loja de licores
  2. também em
  3. Atacadista de bebidas alcoólicas
  4. Grossista e importador de vinhos
  5. Loja de bebidas alcoólicas
  6. Loja de vinhos

Escrito pela empresa

House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth in the last five years has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews on Trustpilot.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 9% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(8441)

14 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent scotch shop

Excellent scotch shop. Wide range of drinks, quick delivery and easy to use website. The reward points are a nice touch. My go-to place for Lagavulin thanks to the occasional price drops.

20 de agosto de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Good but not good

House of Malt is easy to order from and the website is easy to navigate. Delivery is fast and well packaged. All good.
However I left a three star review on the Whisky I ordered, twice, as my first review was not posted, now I find neither of my reviews posted. All other reviews are four stars and above on that Whisky but the last review on it is three months old. Reading reviews forms part of the information consumers look for, just having four stars and above reviews on the site distorts the information a consumer seeks. I order a fair bit throughout a year, so this seems not good to me. An easy fix for House of Malt, but right now, three stars here

25 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service

Got a great price on a special bottle. Ordered at 16:15 yesterday, paid for standard 3 day delivery, turned up at 11:00 this morning, less than 20hr later. Couldn't ask for better service.

6 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Price and Good Old Fashioned…

Fantastic Price and Good Old Fashioned Speedy Service. Was needing to buy 4 bottles of Royal Lochnagar as presents for very good friends of ours. Did Google search and H of M came up with best price. Checked Trust Pilot review before ordering. Ordering process was simple and received confirmation e-Mail after completing order. Received shipping e-Mail a few hours later. A well packaged parcel arrived the very next day. Well done H of M. Don’t ever change your ethos. Please continue to sell your goods at a reasonable price and with speedy delivery. It’s greatly appreciated. Look forward to ordering from you again in the future. Will certainly recommend your company to all my friends. Thank you to all concerned.

30 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent. I got a bottle of famous champagne at a very good price; delivery was quick; very satisfied.

10 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great first experience

I made my first purchase online. Low threshold for free delivery and it took less than 24 hours to receive the product on a standard mainland delivery. In conclusion, easy and stress free transaction.

22 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My go-to purveyors of "Drink!"

House of Malt have become my go-to purveyors of "Drink!" (thank you Father Jack) since I embarked upon my whisky journey last year. HoM have been excellent in their customer service, website presentation, prices and delivery. My palate has only just begun its training, so I can only really speak knowledgeably about my experiences with HoM. My most recent order included a request for The Lakes Elderflower Gin Liqueur as a birthday present for my goddaughter. Unfortunately, there was a breakage before despatch, so Piers contacted me immediately and offered me either a full refund on the item, or a complimentary upgrade to a bottle of St Germain Elderflower Liqueur. I took the upgrade so my goddaughter could try another brand, plus she loves anything Art Deco and the bottle really is a thing of beauty. It's very important to me to be able to support independent, small, family-run British businesses such as HoM. I am very happy to recommend them! If I should find myself anywhere near Carlisle, then I know where I will be heading.....48 Warwick Road.
Sláinte!

11 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic place and people - highly recommend.

I did the old fashioned thing and called into this shop (I gather most business is online) after hearing about it at an event. What a fantastic, well presented and enjoyable place to spend a while talking all things whisk(e)y with the knowledgeable owners. I’m an Irish Whiskey lover and the options in this area were pretty scant (although much more resplendent online, I note). However, there was so much more to go at and I left with my first bottle of Japanese and an unusual 10 year bourbon. So new experiences await when the week ends and a well deserved drink is poured. I’ll be back. Fantastic place and people. Top job.

18 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great selection and great service.

Popped into the shop while driving back up north from a recent holiday trip. I ended up buying two bottles, a bourbon and a single malt that was recommended to me. I’ll definitely find a reason to drive down to the shop more often when I’m near the border. Thanks again.

14 de março de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Order in progress fine AWOL

Confirmation of sale received 3 days ago stating 2-3 business days shipping. No confirmation of order being shipped received.
Worryingly, no-one is answering their phone line and their voicemail service can't accept any more messages. Is anyone still checking these?!?

1 de março de 2024
Opinião espontânea
logótipo da House of Malt

Resposta da House of Malt

Good Afternoon.

Thank you for your message. Unfortunately you have left no details relating to the order in question, I have attempted to contact you multiple times through Trustpilot for further information without success. I believe this review is related to a Lagavulin pre-order from early March- which clearly stated a slight delay in shipping due to demand.
If you could please contact us via email or phone, we would love to assist further.

Kind regards,
Jordan

House of Malt

Classificada 5 em 5 estrelas

Brilliant and quick

I have used this company twice now and found them to be brilliant, quick and their website easy to use. They have a points system which you can use on further purchases.

13 de janeiro de 2024
Opinião espontânea

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