House Sales Direct  Opiniões 

Jordan (SALES) was personable, efficient and handled my enquiry in a refreshingly clear and concise way. He phoned back when he said he would and ensured we were connected to their local rep. Our enquiry was a little complicated, but that didn't faze him. Top marks here. PS I rarely write reviews so that says it all.

Nadia Gryczka at House Sales Direct was absolutely brilliant from start to finish! Not only was she very professional but so kind and supportive all the way. There are not enough superlatives to describe her, an absolute credit!

Jordan was a big help in the process of making an offer for our first house, he was helpful with answering questions and keeping us updated

My experience was mixed overall, except for the lovely Nadia, who was always there for me, always approachable and helpful. Throughout this long sale Nadia kept me steady and she was as pleased as me when we eventually crossed the line. Thank you Nadia!

I chose to sell my property through house sales direct. Through the process you deal with a number of different people from the company. However for me the last person you deal with is the most important as they see you over the line and sort exchange and completion.

I had the absolute pleasure of dealing with Will Crane. Will’s communication was second to none. Weekly updates plus extra when needed. Will always answered the phone if possible when I contacted him on his direct number. If he couldn’t due to being busy he always called me back at his first opportunity.

I actually built a really good relationship with Will which I really didn’t expect to do so with someone that was selling my house for me.

Will Crane is genuinely what I believe customer service used to be. Not like the normal crap service we seem to have come to just except these days. His customer service is personal, competent and very knowledgeable. If you’re using this company to sell your house or buy a property you will hope to have Will as your contact through the final process.

Thank you Will for making what was a difficult process, as easy as it possibly could be through truly caring about what you do.

We had an excellent experience with Louise Gildea and the team at House Sales Direct throughout our purchase. From start to finish, Louise was professional, approachable, and extremely supportive, especially during what can be a stressful process for first-time buyers.
She was always proactive in chasing solicitors, keeping all parties aligned, and providing clear, timely updates so we knew exactly where things stood at every stage. Communication was consistent and transparent, and whenever we had questions or concerns, Louise was quick to respond and happy to explain things in a calm and reassuring way.
What really stood out was her dedication to keeping the process moving and ensuring completion happened smoothly and on time. Her coordination between ourselves, the seller, and both solicitors made a huge difference and gave us real confidence throughout the transaction.
We’re very grateful for Louise’s hard work and professionalism and wouldn’t hesitate to recommend Louise Gildea and House Sales Direct to anyone looking for a reliable and supportive property sales team.
Thank you again for everything!

House Sales Direct have been wonderfully supportive during my first home purchase, Darriell was my first point of contact and he did everything he could to help the initial process, before handing over to Simon who dealt with the rest of the sales process. We did hit a few issues with the Solicitors side which caused some delays but, with the constant communication from Simon during this, helped to keep everything moving along to final completion. House Sales Direct have been great for my first house buying experience and I would definitely use them again in the future.

“Great service from Joe and Sandy made my journey very smooth!”

Spoke to Tenisha who was friendly, quick to arrange a viewing suitable to my needs and gave a succinct explanation as to the process. It was a very welcomed response for someone who is extremely busy and wants to get straight to the point!

Sandy was really helpful. Efficient, concise, clear and provided the information I required very promptly. Was able to facilitate our request that day.
Thank you

Only positive experiences when working with the House Sales Direct team as a mortgage advisor. Simon in particular is always amenable and supportive of understanding the needs of the clients. Would strongly recommend!

Kam was so friendly and professional. Great service

When I first enquired about a property in August 2025, arranging a viewing seemed straightforward. However, immediately after the viewing I was placed under significant pressure to pay a £450 reservation fee, being told this was necessary to prevent other buyers from viewing the property. I was also informed that I would need to pay a £7,000 deposit if I proceeded (to be deducted from my purchase deposit). I was assured that there was no reason completion could not take place within six weeks. Based on this assurance, I planned renovations accordingly, expecting to receive the keys by September 2025 and move in by December 2025.

I later received documentation stating that my expected exchange date Would be the 15th of September 2025, and I was strongly encouraged to use one of HSD’s “approved” solicitors. I was told this would provide a “direct line” to HSD, remove the need for me to chase progress, and result in reduced legal fees. Initially, I had weekly scheduled calls with HSD, who verbally confirmed that the 15th of September exchange date was on track. However, when I contacted HSD closer to this date to confirm, I was suddenly told that this date had never been agreed and that exchange would instead be closer to the 15th of October 2025. Although this delay disrupted my renovation plans, I accepted it in good faith, believing the process would still be quicker than average.

From this point onward, communication rapidly deteriorated. Scheduled check-ins stopped, and I had to chase repeatedly. Eventually, I was informed that someone else had taken over my case. Calls were arranged that he failed to attend without notice, and when contact was made, I was given vague reassurances that “everything was progressing” with no actual updates. Due to the lack of information, I contacted my solicitor directly, only to discover that the purchase was nowhere near completion. Critical information had not been disclosed by HSD for months, including:
• An open insurance claim on the property
• Multiple outstanding charges from the previous owner that contracts stated I would be liable for – I disputed this and only after weeks was it confirmed that I would not be expected to pay these charges.

From the very beginning, I made it clear that the property had been left in an unacceptable condition and required clearing. This included a full loft of belongings, heavy wooden furniture, and a large fridge left for over a year that had become a health and safety hazard. I also raised repeated concerns that no keys were provided for the building, car park, or balcony. Despite constant chasing, HSD failed to resolve these issues. I was made to feel like an inconvenience for raising entirely reasonable concerns. Eventually, after significant pushback from the seller, HSD arranged for a removal company to remove only the large furniture, assuring me the remaining belongings had been cleared and that the seller’s family would not return. This was not true.

As a young female first-time buyer, I find it alarming that my purchase only began to progress once an older male family member with experience in property purchases intervened, at a stage where I was on the verge of pulling out of the sale due to stress.

I finally exchanged and completed in late November 2025. Shortly after, I received a car park key from the management company - which did not work. I was never provided with building or gate keys and had to rely on neighbours lending me their keys to copy. To this day, I still do not have a full set of keys to access a property I legally own.

After completion, I discovered the flat had not been cleared at all, contrary to HSD’s assurances. I had to hire an XXL skip at my own cost (nearly £400) to remove the remaining belongings. HSD agreed that the seller would reimburse half of this cost. This has still not been paid, despite multiple follow-ups.

I also later discovered that I had been overcharged for solicitor fees. I had been quoted a reduced fee by HSD for using their recommended solicitor, yet this was not reflected in the invoice I had already paid. Both HSD and the solicitor confirmed the quote was incorrect, and had verbally agreed HSD would cover the nearly £400 difference.

Months later, this remains unresolved. HSD have refused to respond to my solicitor’s emails. My solicitor has escalated this, formally stated that she is being completely ignored by HSD. I informed HSD that if the matter was not resolved by mid-January 2026, I would pursue recovery via the Small Claims Court. No action has been taken, and I am now proceeding legally.

Glad to be able to find an available offer for a good property. Many thanks to Sandy for helping me secure a viewing!

Don’t ignore the reviews they are true!!!

My experience with House Sales Direct has been heartbreaking and incredibly stressful.
I was promised my purchase would be completed within eight weeks, and here I am seven months later with no clear answers and no progress.
I trusted them enough to pay a £7,000 deposit plus £450 to take the property off the market, and now I feel completely abandoned.
The lack of communication has left me anxious and confused, and I honestly feel misled.
At this point, I’m preparing to go to court just to have a chance at recovering my money.
This entire experience has taken a heavy toll on me, and based on what I’ve been through, I cannot recommend this company.
I will spread this feedback all over the social media , hoping that other people won’t get in this horrible situation ,in what I got into

Extremely poor experience with House Sales Direct. After paying a £10,000 deposit, the sale fell through due to the agent's gross negligence. They provided incorrect solicitor contact details, which caused a 20-day delay. It appears this was used as a tactic to stall the process while they collected other offers behind my back.

Now, both the vendor and the agent are blaming each other, while House Sales Direct is refusing to refund my £10,000 deposit, directly contradicting their own written Terms & Conditions which state a full refund will be issued if the sale fails through no fault of the buyer.

I have remained committed to the purchase, yet they are withholding my funds. I have now issued a Formal Letter Before Action and will be taking this to the Small Claims Court and reporting their conduct to The Property Ombudsman.

Buyers beware: This agency’s lack of transparency and refusal to return funds is unacceptable. Do not trust their 'guaranteed' deposit schemes.

Edit: They made thr refund at last.

Sandy offered speedy and great help and assistance.

This company is terrible and prey on the vulnerable. A complaint has been sent but they cant even follow their own internal policy of responding withing 14 working days which adds to the dishonesty I mention later on.

First of all, I was told that there were no solicitor fees or estate agent fees when selling with house sales direct unlike a typical estate agent (it also states this quite clearly and proudly on the website). This was not the case, I found out that the offer I was being fed from my case handler was £10,000 lower than the actual offer being made. There was apparently then some 'back and forth' between the handler and the person making the offer and this then reduced to a £5000 fee. This has led us to believe that the back and forth was actually internal within the company and nothing to do with the offer being made by the buyer. This is still unacceptable based on the statements made to me and the statements made on the website. This is also nowhere to be seen in the contract I signed with HSD. 

The first offer we had for the house was £75000 which was £50000 lower than the list price (which is worded in the contract as 'you agree to sell to us between this price and this price') but the person on the phone had great pleasure in telling us that we had an offer within 5 days as stated on the website. This offer was insulting and we really didn't appreciate being gaslit like that by the person on the phone.

Secondly, my house was reduced in price several times without my approval which is absolutely not standard process and I should have at least been consulted each time. I was only consulted on one occasion of the house being reduced in price.

In my contract there was a clear statement which read i would not sell my house for less than the fee agreed at the time of valuation. I ended up having to sell for £25000 lower than that and all of the price reductions took it further and further away from the contracted value. If I have to abide strictly by a contract then why shouldn't they?

There was a legal fee of £142 added onto my final bill which was not discussed with myself prior at all. Considering all solicitor fees are 'covered' then shouldn't this have been covered as well?

There was also a huge amount of miscommunication which led us to believe we were moving house two weeks earlier than the actual date we moved. This cost myself extra days in annual leave that I could not really afford to take, as well as fees for dog boarding which in total amounted to £500 for a booking that we didn't even need, all down to correct procedures not being followed.

Also on the solicitor's side, our case handler left the business (Ackroyd) and nobody told us which meant I had no communication with the new person handling my case. I found this out by chance because I had to ring due to no progress being made. Ackroyd were also basically impossible to get hold of, several phone calls were made but only once did I actually get to speak to the person handling my case.

The solicitors also didn't seem to know the process of house purchasing/selling when in a chain. The normal process was not followed which is what led to the previously mentioned additional costs on ourselves for a moving date that didn't happen. If you are planning on using HSD, then you can insist on using your own solicitor which i wish u had from the beginning.

The entire process was untruthful and incredibly misleading and I'm disappointed to see a company would go to such extents to take advantage of vulnerable people like this. Our reason for attempting to sell quickly was because of a newly diagnosed disability for my wife (Multiple Sclerosis) and she needed to be closer to her support system. Stress makes this condition worse and HSD without a doubt exacerbated the issue

Read the negative reviews 1st - they make up 27% of House Sales Direct feedback and are a true reflection of how appalling this company really is. 
My experience began back in July when I contacted Webuyanyhouse.co.uk to sell my property. When I asked why I should choose them over a traditional estate agent or Auction route, I was given the reply 
'We can sell your house in as little 7 days, all costs included and without delays or complications. We offer a slightly lower price than market value, but that's how we can move quickly and efficiently - everything is managed internally'
I did not accept the cash offer but was told 'Our sister company House sales Direct can achieve a better price; they take slightly longer as they work more like an estate agent. Typically, a sale with them takes around 6 weeks to complete'.  Looking at the website promises and keen to sell quickly after being let down by a previous buyer, I accepted the HSD offer. 
Initially, they seem keen, the sales patter makes out that there's loads of interest. Once a price is agreed. This is where the whole process has turned sour for us - passed from sales rep to rep, all making empty promises, messing up even simple tasks like arranging a survey. Disappearing from contact for weeks. Delivering nothing than false completion dates and deceit by non-disclosure who your buyer actually is. 
The property we are selling is possibly one of the easiest transactions for a solicitor/conveyancer to deal with. It's a no chain, freehold, vacant possession. I'll use quotes from the House Sales Direct Website followed by what actually happened to us. 

'Our efficient, fully managed process allows us to sell your property in just 7 days with no delays or complications'

Absolute rubbish. After 17 weeks, the exchange of contracts fell through.  8 weeks for their buyer's solicitor to ask questions. Took so long that the valuation aspect of the survey expired and had to be started over again at week 15. It then came as no surprise that this 2nd Survey came back with Serious structural defects that meant they couldn't complete the sale.  Only one issue had been highlighted on the 1st Survey and HSD had deemed this sufficient enough to proceed with the sale originally.  An absolute waste of 17 weeks when we could have sold by traditional methods with less hassle. Continual excuses and empty promises throughout. 

'We work exclusively with vetted pre-approved cash and mortgage-backed buyers ensuring a faster and more secure sale'

Again, absolute nonsense. Your Cash buyer is the holding company for House Sales Direct. (Check Companies house) They are not just selling your house; they are also the buyer. Surely this would make the whole process smoother as it's an internal transaction? - No, it's a massive conflict of interest, all waiting for chief Weasels signature.

'At House Sales Direct we focus on speed, simplicity and reliability'

Really? 17 weeks to fail to complete what should be an internal transaction. The only focus I saw was pressure to leave a 5 star trust pilot review as it obviously affects the sales team individual bonus each month.

Ignore the website - a massive misdescription worthy of a Trading Standards investigation. Look at the negative reviews instead and you'll see a pattern emerging that you'll be dealing with Snakes and Weasels, complete incompetency, and you'll pay extortionately for the privilege too if you decide you want to pull out.  The contract you sign is for 52 weeks too. You're completely tied in. 
Read the Webuyanyhouse.co.uk and Ackroyd Legal trust pilot negative reviews too - truly awful. Anyone who takes the time to write a negative review is obviously as equally livid as me. Don't make the same mistake.

Nadia was great! Kept me informed and took a lot of pressure off me! Having to sell a parents bungalow as power of attorney can be a nightmare but they handled most of the paperwork and pressure!