Housr Opiniões 196

Aaron was so polite, effective and easy to communicate with

AVOID THIS SERVICE!!! When I sought details about the billing package, they called me. We ultimately chose not to proceed. To my surprise, months later they alleged that a 'verbal contract' had been made during that call, attempting to charge me a £120 cancellation fee. They even tried to change my contract with the supplier we had selected, which required my intervention to stop! I had to request call transcripts (which they only partially provided) and seek legal counsel before they finally agreed to drop the charges after weeks of back-and-forth emails. This is a complete trap for students! Avoid at all costs!!!

My experience with Housr has been nothing short of a nightmare. We chose them because they claimed to manage all our bills for us, but this has proven completely untrue.
First, we had an ongoing issue with the TV licence. Housr insisted it wasn’t included, even though their own T&Cs were unclear and misleading, and at no point did they properly explain that we’d be responsible for arranging it ourselves. This resulted in unnecessary confusion, stress, and back-and-forth that could have been avoided if they were transparent from the start.
On top of that, we’ve received several letters from the water company saying we are in arrears, despite the fact that Housr is supposed to pay these bills on our behalf as part of the package we signed up for. Every time we’ve contacted them, they’ve said they will “sort it,” yet nothing ever gets resolved. At this point, we genuinely have no idea where the money we’ve been paying is actually going.
Their customer service is shockingly poor—slow replies, vague answers, and absolutely no follow-through on what they promise. It feels like we spend more time chasing them than getting any real help.
To make matters worse, the price we were quoted at the beginning is not the price we pay now. They added an “admin fee” that was never mentioned upfront. When I queried it, I was told it was “included,” which simply isn’t true because it was never communicated beforehand.
Overall, Housr has been unreliable, unprofessional, and misleading from the start. I would strongly advise avoiding them if you want transparency, proper customer service, or trustworthy bill management.

DO NOT USE THEY TAKE ADVANTAGE OF NAÏVE STUDENTS AND SCROLL DOWN TO OTHER REVIEWS AND YOU WILL SEE THIS IS A COMMON COMPLAINT. My daughter never agreed to enter a contract and only downloaded the app and in the very small print of T & Cs this enters them into a contract, on 2nd Sept she emailed to say please stop emails and cancel which was ignored and I have since sent several email with no response. HOUSR have now switched energy from current supplier to themselves and to get out of this they insist on cancellation fee and are charging an exorbitant amount for the UNLIMITED package WHICH THEY DO NOT WANT!!! AVOID AVOID AVOID
THE RESPONSE IS COMPLETELY IGNORING THE FACT THEY DO NOT RESPOND TO ANY EMAILS, WHY NOT RPELY TO THE 2ND SEPTEMBER EMAIL???? I HAVE ALSO SNET SEVERAL WITH NO REPLY COMPLETE LACK OF CUSTOMER SERVICE AND A TICK BOX TO SIGN UP!!!

helpful team and good app

My advice to all uni students is to avoid Housr at all costs. They massively overcharge you. Sort your bills out directly with the utilities companies. My daughter and her housemates signed up for Housr this summer. The first housemate to arrive signed up and was charged £77 pcm. Then as the other housemates arrived they downloaded the app and added their direct debit details, at which point it turns out they had signed the contract according to the Housr Ts and Cs. However, my daughter was charged £351 in back payments for July, August and September - £117 per month and her other housemates were all charged different amounts. Customer service was appalling and failed to explain the variation in charges. No refunds were given or even promised. This was a 2nd floor flat which, after researching on Octopus Energy, BT and Bristol Water, should have cost the seven housemates an average of about £45 PCM across the year. The cancellation charges were ridiculous, but even factoring them in, it was still cheaper to cancel and then organise bills directly with the utilities. AVOID HOUSR. THEY ARE SCAMMING NAIVE STUDENTS.

We ended our contract with Housr over three months ago, and we are still waiting for our refund of nearly £500 for unused utilities.

Housr initially informed us that the refund was being processed and would be received within 7–10 days, but despite multiple follow-ups, nothing has been resolved. As students, this amount is significant to us, and the lack of transparency and accountability has been incredibly frustrating.

We chose Housr because of its promising advertisements, but this experience has been very disappointing. It’s unacceptable for a company to delay refunds for such a long period, especially after providing written assurance of payment.

We would not recommend Housr to other students or tenants!

Great customer service. We had a problem with logging onto the app & although we were unable to get through by telephone, our emails were answered efficiently & effectively. Patrick was so helpful & very courteous, his customer care was excellent.

We took a bills package through Housr and it's been a smooth process for us. The app is easy to use and lets us submit meter readings without any issues. There's also some great offers at local coffee shops that we've used to save some money.

Shay was really helpful with all aspects of signing up for the bills package, very happy with the package.

Housr have made bill payments so easy for myself and my flat mate. Chloe was especially helpful in explaining the process and making the switch easier!

We never agreed to enter to a contract with this company. It is within our full legal right to inquire into a quote for our bills and yet, somehow we are now being billed £120 cancellation fee for a service we have never utilised. They keep saying that it is a student friendly service yet with the terms and conditions so small, this is completely unacceptable and a complete scam- to the point where it is bordering on misrepresentation and they should rethink their advertising. We have tried to contact them several times and have fallen on short ears and yet they keep sending us emails to pay for a service we have never accepted to be legally bound to.

We never agreed to enter a contract with this company, having only sought a quote for our bills as we have done with other companies since it is our right to do so. After simply seeking a quote, we were told that we had entered a contract which were unwilling to enter and unknowing of since there was nothing to suggest the entering of a contract simply by seeking a quote. This is a legal issue and could possibly be deemed misrepresentation. Now we are being billed £120 to cancel this contract we were unwillingly entered into. We have made multiple attempts to contact the company and sought this issue out however we have received no help and have instead been told to pay this absurdly large sum of money.

Customer service is non-existent at this company.
No one answers any of the phone options and emails are not responded too.
We signed up to Housr in June and have been paying £330 a month between 3 of us. We moved into the property last Saturday to find we are still receiving gas and electricity bills. In July we booked to have the internet installed between 1 and 6 on Monday 22nd Sept. We got through to customer services in the morning through the set up a new account phone number no other number answers only cuts you off when you have been on hold for 40minutes plus. Shay assured us an engineer would be with us between 1 and 6 but couldn't give us a 2 hour time slot. While waiting I went outside and got talking to a neighbour and she mentioned that a Virgin engineer had been outside at 10;30 that morning trying to get access to the upstairs flat. We rang the broadband department they said it wasn't for us. We rang again at 5:10 after 4 hours of waiting to be told that there had been a mistake and Virgin had called in the morning.
Since then no one has answered our calls or emails.
We have no internet and start online lectures tomorrow. An absolute disgrace of a company.

Ongoing issue with Housr.
Avoid at all costs.

I attempted to receive a quote from the Housr Website upon moving into my new flat. Ultimately myself and my flatmate did not choose to go with this company.

However according to Housr. This quote process then opens a full account with them. Something myself and my flat mate were unaware of until an unwanted switch of our energy provider was attempted.

I got in touch with the customer support team via email and was told a £120 cancellation fee was to be paid to close the account. Something I found unacceptable as we were unaware this account had been created.

I then attempted ring Housr customer support several times with the request of deleting this so called account along with our personal details. With no answer. I eventually got through and was told a phone call between my housemate and a housr representative was made about this account.

No such phone call has ever taken place. The only contact made with Housr had been through myself trying to settle this issue.
Neither of us agreed to this account then or now. Nor have we used their ‘services’ for any utilities.

They make it impossible to get in touch, avoid replying to your emails and won’t call you back.

How they expect an £120 fee from students on a student budget who were simply trying to receive a quote is ridiculous.

Upon reading the other reviews left on trust pilot. It seems this is a reoccurring issue with other students.

I would advise all students to avoid Housr for their bills and even a simple quote if you don’t want to be exploited, in a drawn out process and threats of fees.

I would appreciate if this issue could be settled with Housr and ultimately our details wiped from their data. As I do not want any relation to this company again.

Awful customer service. We have been waiting over 1 month for wifi and they still cant fix this for us. The people on the phones claim they will call u back but will never call u back. Never get ur bills from them.

I never agreed to a contract with these people, only used the app to get a sponsorship for my society and now being told I owe them money for a service when I’ve emailed saying I wish to cancel whatever I’ve been put on! There was no contract agreed on my end, OR my other housemates so I find it ridiculous I’m being threatened with payment plans and etc when I’ve NEVER agreed to a contract NOR have my housemates. Please avoid this scam service!!!

I was recommended Housr for our student bills by our estate agents and had a call to discuss a quote. During the call, they said a contract would follow and at no point it was made clear that I was agreeing to anything. It seemed all terms would be in the written contract that they would send later which I could review with my housemates.

We chose not to go with this company and never signed the contract. However, when we tried to set up our own bills, they objected the switch by claiming that a 'verbal contract' had been made and charged us a £90 cancellation fee.

At no point during the call was it made clear that I was entering into a binding verbal contract. I felt misled and pressured into an agreement that I had no opportunity to review. Everything was really rushed and honestly really exploitative for students.

DO NOT USE THIS COMPANY!!

Really friendly and simple way of sorting out a package that suits you! would recommend and will be using again next year