Housr Opiniões 196

Really impressed with this company. They’ve made sorting and splitting bills so simple, which has saved me a lot of stress as a student. Big shoutout to Patrick in customer support — he’s always been quick to reply and super helpful whenever I’ve had a question. Makes the whole process feel easy and reliable.

DO NOT USE!!!
They called me when I asked to find out more about the bills package, but we decided against it. Months later I found out they were claiming I set up a ‘verbal contract’ in this phone call, and tried to get me to pay £120 cancellation fee. They even tried switching my contract with the supplier we went for, which I had to stop! I had to ask for transcripts of the phone call (which they only send me part of) and get legal advice for them to finally waive the fees, after weeks of emailing. Complete entrapment of students! Do not use at all!!!

Shay was a legend

Shay was very helpful. Answered every question and cleared up any confusion, making choosing HOUSR an easy decision.

I spoke with Shay about my student house bills and he was so helpful, rang me as soon as I looked at a quote online to answer any follow up questions and help me with details. He was also really speedy with reply’s on email or text when I had questions and worries. Would definitely recommend to other especially students as it makes doing bills so much easier!

I needed help sorting out bills for my flat on very short notice, and Shay absolutely delivered. His turnaround time was unbelievably fast—he responded to every issue with clarity and speed, even when I threw things at him last minute. Nothing was too much trouble, and he handled everything with calm professionalism and a genuine desire to make things easier.

What really stood out was how accessible he made the whole process. Whether it was email, text, or calls, Shay was reachable in multiple ways, which made communication effortless for everyone involved. He explained things in simple terms, flagged potential issues before they became problems, and helped me feel completely confident in the decisions I was making.

If you’re looking for someone who’s not only efficient and knowledgeable but also incredibly easy to work with, Shay is the one. I’d recommend him in a heartbeat.

Super easy and always very helpful

It was such a smooth experience, all the details and package comparisons were fully explained. Mini especially was a great help!

great service replies and help,
thank you so much minesh!
we look forward to the year with you

An amazing experience with Housr, as a student who hadn’t had to deal with setting up bills before, Minesh from Housr was super helpful and found us the best deal possible. Great communication and company

Thanks to Lauren our Wi-Fi that wasn’t working for a day was fixed the following day. Quick customer service and she was very polite along the way! Well done Lauren! Keep being you! 😁

I spoke with Minesh over the course of two days. Was extremely helpful and kept it friendly whilst also professional. Very straightforward and easy to understand all the terms and conditions. Highly recommend

Signing up to Housr was very simple and can be done over the phone. I was assisted by Shay and he was fantastic! I felt very comfortable talking to him and he was very knowledgeable and a great help! Housr has great customer service and the price is reasonable.

I was contacted immediately by Mini after submitting my details and was met with such understanding and care. Really great in speaking me through the promotion that was running and just overall a real wonderful sales person!

Angus was SUPER lovely, clear and helpful! We’ve just set up a package for September and he was amazing over the phone. Obviously haven’t experienced much of the company as of yet but as aforementioned, the customer service was 10/10.

More expensive than if you sort your bills individually, you’d think it more convenient this way but they also took money for wifi we weren’t receiving and then took around a month to process the refund.
Finally the pizza situation is not what it seems, you get one free medium pizza per week and they ended it way before our bills package ended.

Issues have gotten worse now as customer service is just completely ignoring multiple calls texts and emails from my entire house.

Helpful and friendly staff on the phone, good service, no complaints.

My son had a cold call from Housr and asked them to email the information. He did not agree to anything. Then over 2 weeks later he was sent an email saying the 14 day cooling off period was finished and he couldn’t cancel without incurring large fees ! He emailed back saying he had not had any information and was not aware he had signed up to a contract! He has had 3 subsequent emails saying he would have to pay and each time he has said he has had no information since the cold call and has not agreed to anything. It has taken a phonecall from his parent to the company to make them listen to what has happened. They still believe a contract has been agreed if a student says yes on a cold call with no further information given to them. During this period my son has been worried that he owes this company money !!! Unacceptable business practice and I would not use them.

Horrible costumer service, we haven't had a whole month of wifi since being with housr, not to mention its our assessment week at university and we haven’t had Wi-Fi for over a week. Absolutely horrific costumer service.

It is a good app for sorting out your housing and it’s very clear with the bills and locations