Banner for Housr
logótipo da Housr
Visitar o site

Housr Opiniões 196

•
TrustScore: 4.5 em 5

4,4

Empresa de serviços públicos de habitação
Escreva uma opiniãoVisitar o site
Escreva uma opinião

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The app is so easy and useful to use. Being able to find house mates and a house all on one app makes the whole house hunting process so much smoother, taking away any anxiety about not being able t... Ver mais

Classificada 5 em 5 estrelas

I like how easy the app is to use and it’s also visually appealing, so I’m able to find the information I need quickly. The map feature is very handy as it displays where the property is and shows how... Ver mais

Classificada 5 em 5 estrelas

Housr is great, everything is made 100x easier when renting at uni! Everything you could need is within one app, including unlimited bills packages, and I found this really streamlined the renting pro... Ver mais

Classificada 1 em 5 estrelas

they entered my housemate into a contract without him being aware (never sent anyone any paperwork to sign) and then claimed it was a verbal contract. we called them to cancel our contract after being... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de serviços públicos de habitação
  2. Fornecedor de energia
  3. Serviço de soluções de tecnologia para eventos
  4. Centro de habitação estudantil
  5. Grande armazém

Escrito pela empresa

Housr is the home of student living in the UK & US. Exclusively for university students, the Housr app is the easiest way to find your next off-campus home and to make the most out of student life. Housr's rental experience helps you filter and browse properties, share top choices with friends, book viewings together, and track your rental progress in the app. Students can also benefit from Housr's other free features: Housr Perks: Money-saving offers in your university city and at popular online retailers Housr Events: Student-only event ticketing and promotion Roomie: Roommate and spare room finder for university students Housr Bills (UK): All-in-one bills packages including unlimited gas, electric, water and high-speed broadband, plus free Contents Cover and 24/7 Wellbeing Services with your package

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

196 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 85% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 3 em 5 estrelas

Not great but easy

Easy to use, some good perks, and good customer service. Issue is that they’re charging well over the odds - guess you’re paying a premium for the simplicity. Had some issues with the wi-fi early doors but they managed to sort it (took a few months tho)

29 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Nice customer service, would recommend.

Overall Experience is good would recommend, the bills are slightly higher than others but it's all in package so they will sort everything out for you. Everything is sorted quickly, customer service is fast to respond also. They have discounts on shops and free coffee every week as well but one household only have 3 free coffee quotas.

29 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Sam Collard: 5 stars

Sam Collard:
Have used this company for bills this year and have had no problems whatsoever. For price I’m sure there’s cheaper but if you want reliability this is a great bills company to use

29 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The worst place to get your bills…

The worst place to get your bills sorted. So many hidden charges, we have stopped using our heater completely and still they are sending us warning mails about over usage. And to think this is a company that was built to help students sort bills is disgusting. How are you expecting us students to pay you so much in credit? Houses on our and area are paying 300 per month in bills, our package makes us pay 416 no matter the month or the usage and still we are being told we have exceeded every month. This is the worst nightmare a student can’t go through while studying at university. The fear that the bills are going to explode at the end of the year is so scary. I pray no student takes Housr ever

23 de abril de 2025
Opinião espontânea
logótipo da Housr

Resposta da Housr

Thanks for taking the time to share your experience — I’m really sorry to hear how stressful this has felt. We completely understand how important it is for students to feel in control of their bills, and I can see why the concerns around usage and charges would be frustrating.

You're currently on a Housr Variable package, which includes estimated energy allowances for gas and electricity across the year. These are based on expected usage for your property type. At the end of your contract, we compare your actual usage (tracked via smart meters) to your allowance — if you’ve used less, the difference is refunded. If you've used more, only the amount over is charged.

In your case, your gas usage is under your allowance, while your electricity usage is currently over. That said, being over on one utility doesn’t automatically mean there’ll be an extra charge — it depends on how much you’re over by, and the final balance across both utilities.

We send usage emails as a way to help you keep track and manage things proactively. We’ve also shared some energy-saving tips to support you along the way.

Going forward, we’ve moved away from variable packages for new customers — all new signups from 2025 will be on fixed-price packages for a simpler experience.

If there’s anything more we can do, we’re always here to help. Please reach out to us so we can help address your concerns.

Best,
Housr Support Team

Classificada 5 em 5 estrelas

Excellent customer service

Patrick from the customer support team was incredibly helpful and accommodating and made sure that I felt heard and understood at every step of the way. He put in the necessary measures in place immediately to relive my worries and explain the situation.

2 de abril de 2025
Opinião espontânea
logótipo da Housr

Resposta da Housr

Hi Khalid,

Thanks so much for your kind words! We're really glad to hear that Patrick was able to support you so well. Making sure our customers feel heard and taken care of is exactly what we aim for at Housr, and it's great to know that came through in your experience.

If there's anything else you ever need, don't hesitate to reach out.

Best,
Housr Customer Support Team

Classificada 3 em 5 estrelas

No words

Pretty mid

They have been holding onto £300 for the last 8 months that they incorrectly billed me for and have yet to fulfil their apology with actually transferring back the £300. As a student supporting body i am disgraced that the intention of being a middle man body in property to help out students, could behave in such a manner.

They are welcome to respond to oakman’s messages that are sent as regularly as walk-ins I have with my local estate agents.

Pizza please
Best,
George Easton

28 de março de 2025
Opinião espontânea
logótipo da Housr

Resposta da Housr

Hi George,

As we discussed on the phone, I’m really sorry for the frustration this has caused.

The incorrect charge was raised for a refund, but mistakenly not processed by one of our customer service representatives. I completely understand how disappointing it has been to wait for this to be resolved.
I’ve checked, and the refund is in progress—we’ll make sure it reaches you in the next few days. In the meantime, I hope the pizzas we sent over help in some way.

We truly appreciate you being a customer, and if there’s anything else we can do, please let us know.

Best,
Patrick - Housr Support Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais