HURR Opiniões 3317

TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

HURR saved the day! I ordered my gown last minute and it got delivered right on time for the wedding. The gown was beautiful, fitted perfectly and it was in great condition. Thanks to Sandra for sendi... Ver mais

Classificada 4 em 5 estrelas

Love Hurr and generally had a great experience when I've rented items. The only bad one I've had was when a dress was sent to me the day before a big event in an unwearable condition. I had no time to... Ver mais

Classificada 5 em 5 estrelas

It was the first time I used Hurr and I was really impressed with them. The lender was fantastic and kept in regular contact with me. The dress surpassed expectations and would recommend Hurr to anyon... Ver mais

Classificada 5 em 5 estrelas

I love HURR! The system is so easy and understandable, I always get notifications so I know what’s happening with my item, and the tracking feature is great. If you want to rent designer items, HURR i... Ver mais

Informações sobre a empresa

  1. Full Dress Rental Service
  2. Aluguer de vestidos de festa

Escrito pela empresa

HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 51% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(3317)

387 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Dress didn't show up in time

I was requested to rent a dress from Phoebe R. from Tuesday 5th May to Friday 8th May. The dress didnt arrive until Thursday afternoon. I needed the dress for a wedding on Wednesday 6th May which is why I ordered it to arrive the day before. The dress also required a signature so myself, my partner and my mum took it in turns to stay at home over the days it was due to arrive. I had contacted the lender who wasn't very apologetic about the whole situation or forthcoming with sharing anticipated arrival times of the dress. They also have never processed a refund despite the dress being returned to them, clearly unworn with all tags still attached. I had contacted Hurr also during this period for any support they could offer twice. I still haven't received an email back from Hurr offering any advice or support to resolve the refund requested. Phoebe R (the lender) isnt replying to my messages either where I initially was just checking that they received the dress back safely. This was my first time renting from Hurr and I will never use them again.

5 de maio de 2026
Opinião espontânea
logótipo da HURR

Resposta da HURR

Hi R,

Thank you for taking the time to leave a review. We're very sorry that this rental did not arrive in time for your event and completely understand how disappointing and frustrating that must have been.

Having reviewed the booking, we can see that the item was delivered after the date it was required and, as a result, we agreed that you would be entitled to a full refund. Our team contacted you on 7th May and 8th May requesting confirmation that the item had been returned so that the refund could be processed, however we did not receive a response at the time. Once we subsequently received confirmation that the return had been completed, we immediately reviewed the booking and issued a full refund.

We appreciate that this experience fell short of the standard we aim to provide, particularly as this was your first time using HURR. Delayed deliveries are taken very seriously and we understand the inconvenience caused by arranging for someone to be available to receive the parcel.

We sincerely apologise for the frustration caused and wish you all the best moving forward.

Best,
HURR

Classificada 5 em 5 estrelas

I loved using Hurr

I loved using Hurr - there was lots of dresses to choose from. The dress I did pick came in perfect condition and with speedy delivery. I appreciated how well everything was communicated.

16 de maio de 2026
Opinião espontânea
logótipo da HURR

Resposta da HURR

Thank you so much for your lovely review. we’re really glad you had a great experience with HURR.

It’s great to hear you loved the choice of dresses and that your item arrived in perfect condition with speedy delivery. We also really appreciate your feedback on the communication!

Classificada 5 em 5 estrelas

Amazing Dress Rental Experience – Highly Recommended!

Amazing experience renting my dress through this platform! The whole process was seamless—from browsing and booking to delivery and return. The dress arrived in perfect condition, exactly as shown in the pictures, and the quality exceeded my expectations. Customer service was also fantastic—responsive, helpful, and professional throughout. Such a convenient, affordable, and sustainable way to wear designer outfits. Highly recommend and will definitely use again!

22 de maio de 2026
Opinião espontânea
logótipo da HURR

Resposta da HURR

Thank you so much for this wonderful review! we’re really glad to hear you had such a seamless experience from start to finish.

It’s great to know the dress exceeded your expectations and that our team could support you along the way. We really appreciate your recommendation

Classificada 5 em 5 estrelas

Great service

Great service, delivered right on time, and everybody loved it. The dress was such an icebreaker — it became a real conversation starter, and so many people came up to speak to me because of it. I absolutely love the service.

This is the second time I’ve used it, and I honestly couldn’t recommend it more. It’s such a great concept because normally you wear a dress once and then don’t want to wear the same one to another event. Renting just makes so much sense.

I also love that it’s sustainable and better for the planet, which makes the whole experience even more enjoyable. Thank you so much — I’m really, really enjoying your service

20 de maio de 2026
Opinião espontânea
logótipo da HURR

Resposta da HURR

Thank you so much for taking the time to share this lovely review! We’re so happy to hear you had such a great experience with HURR.

It’s amazing to hear the dress was a conversation starter and that you’re enjoying the service for both the convenience and sustainability. We really appreciate your continued support.

Classificada 5 em 5 estrelas

Such a great idea!!

Such a great idea!!! Would 100% use again

17 de maio de 2026
Opinião espontânea
logótipo da HURR

Resposta da HURR

Thank you so much for taking the time to leave this review, it really means a lot to us!

We’re so happy to hear you had a great experience and we’d absolutely love to have you rent with us again soon.

Classificada 5 em 5 estrelas

Looking great made easy and affordable!

Hiring a gorgeous occasion dress via Hurr could not have been easier - the user experience was great, the quality of the dress was fantastic and the communication with the dress owner could not have been better. I have already teed up two more hires and would definitely recommend to anyone, especially those entering a summer full of events!

14 de maio de 2026
Opinião espontânea
logótipo da HURR

Resposta da HURR

Thank you so much for your lovely review!

We’re absolutely thrilled to hear you had such a great experience renting through HURR, especially that you loved the dress quality and found the process so easy to use. It’s also wonderful to hear communication with the lender was smooth, that’s exactly what we aim for.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais