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3,7
13 opiniões
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hvac companies is a wonderful place to buy my cooper hunter Mini Splits titus and the company always takes care of me shipped everything out promptly. If there's ever a problem he's on top of it. Good company to buy from.
Just ordered my 3rd unit from them and with this one came a hiccup but thanks to Titus Milan the team manager a resolution was reached and has left me feeling heard and understood.
Resposta da Hvacsupplies
Thank you for your continued support and for choosing us again. We’re glad Titus and the team were able to help resolve the issue, and we truly appreciate your kind words!
Absolutely horrible customer service! Return policy is a joke ! Website has false information, Buyer beware-company got my money and rejected my return request.
Resposta da Hvacsupplies
Hi Earl, we’re sorry to hear you were unhappy with your experience. After reviewing the order timeline, the purchase was placed directly through our website on May 9, and our first communication from you regarding the order was received on May 13 after delivery.
This order was placed without prior compatibility verification through our support team. We clearly state on the product page, checkout page, and within our Parts Finder tool that compatibility information is provided as a reference only and that customers should verify the correct part with the manufacturer before purchasing. Our website also clearly notes that all parts sales are final due to the nature of HVAC electronic components.
We understand this situation was frustrating, and we always encourage customers to contact us before purchasing if they would like assistance confirming compatibility. Our goal is always to provide accurate information and helpful service to every customer.
the delivered package does not match my order.
After 3 emails, no reply yet.
Resposta da Hvacsupplies
Hi Günter, we’re sorry to hear about the issue with your order. After reviewing the shipment, we confirmed that the heater coil shipped matched the model number associated with the product purchased.
We were also unable to locate a completed return request submitted through our standard return process. In your email, you mentioned sending the item directly to ACiQ for an exchange, which is not part of our normal return or warranty procedure.
We understand there may have been some confusion regarding the return process, and we would still be happy to assist through the proper support channels to help clarify any compatibility or return questions.
My online order didn’t seem to go through in their system and I had to call in after a week of hearing nothing, then the rep pushed the order through which took another week to receive. It ended up fine but I think their job to to administer the purchase and delivery of a product which didn’t go well.
They lied to me and intentionally sent the wrong parts after they say they had what I wanted in stock
Resposta da Hvacsupplies
Hi Pat, we’re sorry for the frustration this experience caused. After reviewing your order, it appears there was a miscommunication on our end regarding product availability. The order was placed directly through our website, and when we discovered the original item was unavailable, we sent a comparable replacement in an effort to avoid delaying your shipment before receiving confirmation from you.
We understand this was not the experience you expected, and we sincerely apologize for that. Once the item was returned, we processed a full refund promptly. We appreciate your feedback, as it helps us improve our communication and order handling moving forward.
Company customer service is responsive. Product arrived quickly. Price was good.
I ordered two stands for a mini split system. I sent an email about the missing feet from one of the stands.
I received a response and replacement.
My mini split was successfully installed thank you.
Quick and easy to order from Shipman arrived a little late, but that was due to THE shipping company. Looking forwarddoing more business with them
I recently purchased my second unit from this company and both times they’ve been great to work with! I received my system very quickly and there was a mix up because they gave me an additional discount but my new quote excluded the installation kit so I contacted them and they discounted it and sent it Fed Ex to me at no charge! They definitely honor their word and I’d definitely recommend them to anyone interested in purchasing anything they carry!👍
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