Hyperice Opiniões 614

Normatec Boots - Purchased in 2021, used regularly for about 6 months, then didn't start using again until 2023, broke down within a few months. BE AWARE, WILL NOT WORK WHEN BATTERY FAILS, even when plugged in. Warranty is for 2 years, given the price, I expected much much more.

Update 11/4/2026 When I contacted your organisation three years ago, you offered to sell me another unit........ the response is still....... Thanks but no thanks. Won't be throwing good money after bad.

Excellent product and good support
I Run Marathons and compete at Ironman events. I trust and leave my recovery on Normatec and Hyperice products

Purchased a X for my knee. The product never worked. I reached out to customer service two days after receiving the product. They provided an email as to thing to do to trouble shoot. Did them and the product continued to not work. When I reached out to customer service again, they just sent back the same instructions and became unresponsive to inquiries. When I asked for my money back, because of the delays, they said I was outside the return window and they would not honor a return and did not even offer an exchange. Impossible to get a live human on the phone to discuss problems.

From my perspective, a very disreputable company who does not stand behind defective products.

They helped me in every possible way to solve the problem I had...With a lot of effort, they did everything in their power to make me satisfied.

Marquis was understanding, respectful, knowledgeable, and personable; he stayed with the process from beginning to end giving me regular updates; his regular updates gave me the confidence my concerns were being handled and every representative that I've had the pleasure of helping me who works at Hyper Ice has done the same, however, Marquis is TOP NOTCH!!!
Charles of MassagenBodyworks NMT

Bought a top-of-the-line Theragun, which came dead on arrival. Sent it back. Bought two Hyperice massage guns by recommendation of my physical therapist. I’ve had both for eight months now and they work like a dream. Customer service is spectacular. When one of the charging cords to our massage guns wasn’t quite working right. I called customer service and got a human being right away and told them about the problem with the cord and within 60 seconds they wrote up an order to mail me out a new cord right away. Great company!

Note, at the time of writing this I still have not received a refund.

I purchased a Hypervolt Pro 2 on the 10th February 2023. While the product was good, it didn't suit my needs, the stall force is pretty low for the price range in my opinion. I opted for a refund which Hyperice guarantees for 30 days. I started the refund process on the 22nd of February. There was some trouble with returns labels, but eventually they arranged for a collection. The item was collected on the 14th of March.
I'm still emailing requesting updates on the refund. I was told in would be in the middle of this current week 27th-31st. Now at the end of the week I'm still emailing to find the status of the refund.

Superior products and service. From receiving the product, to enjoying fine craftsmanships, to excellent above and beyond service. Thank you!

Quality products with even better customer service! 100% stand behind not only the quality of their product but the quality of their consumer relations.

Carlos provided me with friendly, professional, and courteous service; Carlos kept his word when he said he would respond and he did so in a timely manner; from my first phone call with Carlos and the updates he sent through email Carlos is a ⭐⭐⭐⭐⭐ professional. Good job Hyperice bringing Carlos on your team....
Charles W Dick Jr Certified Neuromuscular Therapist of MassagenBodyworks

My rating is first, due to the quality of the product and then there is the customer service which has proven way above. I have used my Hyperice Sphere for many years in my massage therapy practice and for self-healing to rave reviews and results, including my own.
A staple in my household and in my practice.

The customer service from Marquis was beyond excellent and the merchandise price and quality beats the competition all day long....

Once I was finally able to get through to a customer service person (which was a bit difficult initially) they resolved my problem with the Hypervolt charger in a pleasant and expedited way. I was pleasantly surprised and grateful for the service and support.

Customer Service

I had a problem. They called me the next day and solve the problem to my liking.

Ordered a device from Amazon, and it was supposed to be signature required!! It says delivered, but nothing! Amazon refuses to help me and last time I messaged Hyperice on January 12th at 12:35 pm about a different question, they have yet to respond!! Love being out $130!!
Edited: neighbor had the package because it was misdelivered!! I sent William copies from my surveillance cameras after he was EXTREMELY rude and accused me of lying!! Returning it because it’s a horrible business!!

The Hyperice team responded to my inquiry in less than 12 hours with a resolution to my issue. Their customer service is exceptional as is the product.

I reached out to them about a military discount and they got back to me within hours!! As soon as I received the discount I completed an order for the Novatec 3.0 boot and hip package! Excellent customer service for sure!!