IAMNOTBASIC Opiniões 61

Resposta da IAMNOTBASIC

12/09/2023

Thanks a lot for your words, Olivia.

Resposta da IAMNOTBASIC

10/09/2023

Hello belloprue,

Thank you for your review.

We deeply apologize for your experience with the faulty item, and we're truly sorry for any inconvenience it may have caused. We made every effort to address your concern promptly, issuing a refund even though it was challenging due to the order's age of 7 months. Your feedback is highly valued as we continuously strive to enhance our product quality and services.

Thank you for bringing this to our attention, and please feel free to reach out if you have any further concerns or questions. Your satisfaction is important to us.

Resposta da IAMNOTBASIC

10/09/2023

Hello Jessica,

Thank you for leaving the review.

We sincerely apologize that you were not satisfied with the quality of your purchase. Our aim is to provide the best products possible, and we take your feedback seriously. We understand your frustration regarding the refund delay, and we acknowledge that our small team can sometimes impact our response times. Please know that we are continuously working to improve our processes to ensure a better experience for our valued customers. Your feedback is crucial in this journey, and we appreciate your patience and understanding.

If you have any further concerns or need assistance, please don't hesitate to contact us.

Resposta da IAMNOTBASIC

10/09/2023

Hello Crystal,

Thank you for leaving the review.

We sincerely apologize for the miscommunication regarding your recent experience. While we're glad the situation has been successfully solved via email, we understand that not receiving timely information about the refund was frustrating. We're committed to improving our communication processes to ensure this doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to reach out. Thank you for bringing this to our attention.

Resposta da IAMNOTBASIC

10/09/2023

Hello Mina,

Thank you for your review.

We're truly sorry for the frustration and inconvenience you've experienced in receiving the wrong item twice. This is certainly not the standard of service we aim to provide. As this issue is already three months old, it should have been resolved by now. If, for any reason, it hasn't been addressed to your satisfaction, please reach out to our support team via email so that we can promptly assist you and ensure your concerns are properly resolved. Your feedback is invaluable in helping us improve our processes, and we appreciate your patience and understanding.

Resposta da IAMNOTBASIC

10/09/2023

Hello Richard,

Thank you for your the review.

We're truly sorry to hear about the color loss in your clothing after the first wash. While our care tags specify delicate washing instructions, we understand that situations can vary. However, without more specific details or your order information, it's challenging for us to provide a tailored solution. We kindly ask you to reach out to our support team via email (help@iamnotbasic.com) so they can investigate the issue further and assist you in the best possible way. Your satisfaction is important to us, and we appreciate your understanding.

Resposta da IAMNOTBASIC

10/09/2023

Hello Emilie,

Thank you for taking time to leave a review.

We are delighted to hear that we could make you happy! Your satisfaction is our top priority, and we're thrilled that our customer service met your expectations. If you need any assistance in the future, please feel free to reach out. Thank you for your kind words!

Resposta da IAMNOTBASIC

10/09/2023

Hello Mira,

Thank you for taking time to leave a review.

We're thrilled to hear that you're pleased with both the quality of our products and our delivery services. Your satisfaction is our goal, and we're here to ensure you have a great experience every time you shop with us. Thank you for your kind words and for choosing us!

Resposta da IAMNOTBASIC

10/09/2023

Hello Maritza,

Thank you for your review.

As we are aware that your situation has been resolved, we want to extend our heartfelt apologies for any inconvenience you experienced along the way. Your feedback is essential in helping us improve our shipping and customer services, and we genuinely appreciate you taking the time to share your experience. If you ever have further concerns or need assistance in the future, please don't hesitate to reach out. Your satisfaction remains our priority. Thank you for your understanding and for being a valued customer.

Resposta da IAMNOTBASIC

27/05/2024

Hi;

Great to hear that our brand met your expectations.

Resposta da IAMNOTBASIC

10/09/2023

Hello Nicholas,

Thank you for your review.

We're genuinely sorry to hear that your partner didn't resonate with our designs. Everyone's tastes vary, and we understand that. However, we're pleased we could swiftly assist in resolving the situation. If you have any further concerns, please don't hesitate to let us know, as your satisfaction remains our priority.

Resposta da IAMNOTBASIC

21/10/2023

Hello Miss Ashley,

Thank you for your review.
We're genuinely sorry to hear about your disappointment with the fit and quality of our item. Your feedback is incredibly valuable to us as we continuously work on enhancing the quality of our products. We appreciate you bringing this to our attention, and we're committed to making sure your next experience with us is a better one. If there's anything else you'd like to share or discuss, please feel free to reach out. Thank you for your understanding.

Resposta da IAMNOTBASIC

10/09/2023

Hello Chasity,

Thank you for taking the time to leave a review.

We're delighted to hear that you're enjoying our designs! Thank you for your support and for being a part of our community!

Resposta da IAMNOTBASIC

27/05/2024

Hi Karen;

Thanks for your kind words.

Resposta da IAMNOTBASIC

10/09/2023

Hello Holly,

Thank you for your review.

We genuinely apologize that our products didn't fit your expectations, and we're also sorry to hear that the return costs were a concern for you. It's mentioned in our return policy that return charges, including shipping labels, are not covered by us. However, if you require assistance with sizing or have any concerns, please don't hesitate to reach out to our customer support team. They are here to help ensure your experience with us is as positive as possible. Thank you for your feedback, and we appreciate your understanding.

Resposta da IAMNOTBASIC

10/09/2023

Hello Cristina,

Thank you for taking time to leave a review.

We're delighted to hear that you're enjoying our designs!Thank you for your support and for being a part of our community!

Resposta da IAMNOTBASIC

10/09/2023

Hello Alina,

Thank you for taking time to leave a review.

We're absolutely thrilled to hear that you're enjoying our designs and that you had a positive experience with our customer service. Your satisfaction means the world to us! Thank you for your kind words and for being a valued customer!