Iamsleepy Opiniões 

51
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very poor communication and professional service standards. Bed was over 2 weeks late with no updates unless chased, and the responses where one word or single sentence answers without a thanks... Ver mais

Classificada 5 em 5 estrelas

Delivery took longer than expected (5 weeks from order) had some issues, but customer service were really helpful especially Mike and got the issues resolved for me. The bed is really good quality too... Ver mais

Classificada 5 em 5 estrelas

The bed is lovely and good quality. The order took a few weeks but I was aware of that before I ordered so not a problem. There was an issue with parcelforce but Mike was very helpful and got the orde... Ver mais

Classificada 5 em 5 estrelas

Had such a great experience with the customer service at I Am Sleepy, particularly Mike who was so helpful throughout. I needed to arrange a return after changing my mind about a bed, and he was reall... Ver mais

Informações sobre a empresa


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

51 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 58% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(51)

51 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Please prove me wrong

Update: 8th Sept.
Spoiler alert. I wasnt wrong. I've been asked to remove the review however I felt like an update was more fitting.
After many promises of a bed, the tracking never budged from Poland. I was then promised another day but the drawers would then arrive 3-5 days later. I'd lost faith by this point and requested a cancellation.
Customer service very responsive, no issue there and I can say that I have now received a full refund. For that, I will up my review to 2 stars.

Happy to be proven otherwise, but as of the 24th Aug I have still not received my item.
Payment was taken on the 4th August.
I was promised tracking information, which did eventually come through but the goods have not be handed across to the shipping company, or the tracking hasnt been updated.
I've emailed customer service and will await a reply and happily update this review if I feel it needs to reflect better.

4 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Very helpful customer service - delivery not the best

Final update:
The bed arrived and once assembled is lovely and good quality. Shame the delivery was not as good as it should have been.

Update: since the original customer service review I have unfortunately had to wait a long time for the bed to arrive. I was told they were 2 weeks behind and said I would have the bed in 14 days. I am now on days 16 and still no bed or date of when I will have it. Very upsetting.

Very helpful customer service. I accidentally ordered the wrong bed and contacted them via email to get the correct bed. They were quick to respond and very helpful.

22 de agosto de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

My experience


Updated review:
Feedback has been really good and Mike\Michael chased up the situation and my parcel arrived yesterday. I was expecting slats with the bed, I haven't put it together yet but pleased to know it isn't a scam. A lot of the email correspondence went into junk so be sure to check this if you're experiencing something similar!

Starting to get really frustrated with my order. Payment came out of my account on the 24th July. Still no bedframe. Get given a tracking code which says has arrived in the UK but nothing further in terms of date of arrival. Trying to be understanding but starting to worry I am being messed about. Happy to change my review if it arrives but otherwise looking for a refund! This bed is for my 6 month old son and I cant transition him into his nursery without it. Upsetting service right now.

19 de agosto de 2026
Opinião espontânea
logótipo da Iamsleepy

Resposta da Iamsleepy

Dear Customer,

Thank you for your feedback, and I am deeply sorry for the frustration and upset this delay has caused, especially given that this bed is for your baby’s nursery.

We have been doing everything in our power to keep you updated on every development, but unfortunately, ParcelForce is experiencing delays on their end once the parcel arrived in the UK. We are in constant, active contact with them to track down the exact status and get this delivered to you as a matter of urgency.

Please rest assured that you are not being messed about. If the parcel does not arrive within the next couple of days, we will immediately send out a replacement or issue you a full refund—whichever you prefer.

We are truly sorry for letting you down on this occasion, and we are working hard to resolve this for you today.

Best regards,

The IamSleepy Team

Classificada 5 em 5 estrelas

Rita floor bed

Great service ! The bed slats arrived faster than expected and the bed frame followed just a few days later

12 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Scam!

Absolute scam, asked them to send me legs for my son’s floor bed. I’ve paid and they never showed up despite telling me twice they sent them. Do not order from here!

12 de agosto de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Great product, some bumps along the way.

Very happy with the finished product, can't fault it.

There were some moments of poor customer service which made me lose confidence in the business, however, great effort was made on their part to rectify the situation, and in the end it was a good outcome for all.

10 de agosto de 2026
Opinião espontânea
logótipo da Iamsleepy

Resposta da Iamsleepy

Dear Customer,

Thank you for your feedback. We sincerely apologize for the delay, communication issues, and frustration you experienced with your order.

We completely accept responsibility for the delay on our end. In an effort to resolve this and make things right, we offered a free upgrade to a higher-value bed. As per your request, we have processed a full refund for your order, and a confirmation email has been sent to you.

We take your comments regarding our customer service very seriously and are actively working to improve our response times and processes. Thank you for your time, and we wish you all the best.

Best regards,

The IamSleepy Team

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service and communication so far! I’ve sent an enquiry about one of the products and if a bespoke size could be done. Mike responded promptly, professionally and offered extra support and suggestions.
Very happy with the pre-sales experience that I had so far and it made me decide to purchase from them.

8 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lasse Duo Montessori Bed (EXTRAS)

We have the Lasse Duo Montessori Bed which we bought from another company years ago which has since closed down. As our toddler has got bigger we wanted to get the under storage drawers and house frame for the same bed. We enquired about getting these extra items and received fast responses and quotes the same day. The customer services team were really helpful and we are now awaiting the arrival of our delivery.

4 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Beautiful bed

Beautiful bed. Arrived w/o bed base but problem was rectified asap.
Great communication

6 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid, it's a scam!

Avoid! It's a scam, a really good well made scam, they have changed their name, the previous company was called Funique Furniture, it came up when I message them on their Facebook page, if you Google that company it advises that items do not arrive and refunds are not provided! I have never received a tracking number, communication stopped and item never arrived!

6 de agosto de 2026
Opinião espontânea
logótipo da Iamsleepy

Resposta da Iamsleepy

Dear Customer,

Thank you for sharing your concerns. We would like to address this situation immediately and clear up any misunderstanding.

First and foremost, IamSleepy is 100% a legitimate manufacturer, and we have absolutely no business connection or affiliation with Funique Furniture. When establishing our brand online, we acquired existing social media pages to build our reach, which is why that name briefly appeared in past message histories. We completely understand how seeing that name caused concern, but we are a completely separate manufacturing company dedicated entirely to product quality and customer satisfaction.

We are truly sorry for the stress and frustration this situation has caused you. Because we never want any of our customers to feel anxious or uncertain about their purchase, we have issued a FULL REFUND and cancelled your order.
A formal confirmation of your full refund has already been sent directly to your email address.

We sincerely apologize for the delay in dispatch and communication that led to this experience. While we are sad we couldn't deliver one of our beds to you, we hope the instant full refund demonstrates our commitment to honest and fair customer service.

Best regards,
The IamSleepy Team

Classificada 5 em 5 estrelas

Great customer service!

I had some questions about the specifications of the bed and whether it can be adapted as my child grows. I recieved a response very promptly and Michal was very helpful in answering my questions. Really good pre-sales service!

5 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service & product

Great customer service. I had been looking for a double floor bed for my daughter for ages but finally pulled the plug and glad I did. Great value for money especially for a solid wood bed.

16 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful small double floor bed!

Really excellent bed purchased for my 2 year old. She needs a lot of room to sleep as she’s a wiggler and the risk of her falling out is high. We bought the Lasse Scandinavian Wooden Kids Bed in a small double and it is perfect for her. It’s a floor bed so it doesn’t hurt if she rolls out, and large enough for me to lie down with her at bedtime and cuddle to sleep. We’ve just bought legs too to make it into a higher bed when she gets a bit older. Great service and fast delivery too. Would highly recommend

2 de março de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais