iCandy Opiniões 762

Absolutely disgraceful customer service. You threatened to escalate the situation despite the fact that you failed twice to collect my broken chassis for repair before requesting the return of the loan one. It feels as though you deliberately waited until my warranty had expired before contacting me again, after months of delays. Now you expect me to transport a heavy chassis to a drop-off point simply because your courier partners were unable to carry out the collection as they should have.

Reply to the costumer service’s comment below:
I’d like to clarify that I was home on both of the original collection dates you arranged, but the couriers did not arrive. I did not miss or cancel either collection. My chassis was not repaired during the warranty period because the collections failed on your side, not due to any lack of cooperation from me.
From the beginning, my intention has simply been to have my own chassis repaired and I would still like this to happen before I return the loan chassis. This has always been the purpose of my request.
I also need to make it clear that it is not my responsibility to transport a large, heavy box to a drop off point without access to a car, nor is it reasonable to expect me to travel to Lakeside. A reliable home collection is required, especially given that the previous collection attempts arranged by you failed.
Why am I being punished or attacked for your failures. You’re making it sound like I’m lying here and I’m feeling very attacked and bullied.

I can also see from the review below that I am not the only one feeling like this about your costumer service.

I cannot believe how low you would actually go!

Customer services were so helpful when I needed to purchase some spare parts for an older product. All my favourite baby items have been iCandy and have lasted 3 babies.

Excellent product and customer service. No complaints from me. Icandy is a very good product. Replaced the pram seat and mattress

Lovely cosy addition to the I candy travel pram !! Expensive but worth every penny !

Very easy to order and rapid delivery next day very lovely pushchair

It was swift, I love the items

I ordered a mattress that wasn’t compatible with my pram, I Candy spotted this and suggested the correct mattress and refunded the difference. The stuff arrived within expected timelines very happy

Choosing the iCandy peach pram and travel system for our baby boy, was the best decision we made! I couldn’t imagine our parenting journey without it! We have made so many memories taking him places in his pram, and being able to simply and quickly attach the car seat to the pram base has made day to day life so much easier. iCandy’s customer service is absolutely outstanding and I don’t think we could ever use a different brand now. Once you’re part of the iCandy family, you want to be a part of it forever! Quality and aesthetic is top priority for iCandy and that’s why we love them!

I just had my stroller delivered and I could not be happier with it. I did have a few issues setting it up but I did it and could not fault it I can’t wait to start using it! 5/5. Delivery was quick it was dispatched yesterday and delivered today.

Icandy claim to be a family firm but trust me they could not care less about their customers after a sale is complete. We had fault issues with a very expensive buggy and they refused to accept any liability. To cut a long story short as it went on for months they proved time and time again they simply do not care. We even wrote to ALL 3 directors and never even received a single acknowledgement. Customer service management were patronising, dismissive and extremely judgmental even down to a personal level. Just be aware if anything goes wrong with your product you will absolutely regret your purchase if you have to deal with customer service and above.

Dan was brilliant, very helpful and very persuasive! Highly recommend to come and find Dan at The Baby Show!

We ordered the iCandy Peach 7 and have absolutely loved it. It comes with all the necessary accessories you’ll ever need. Comparing it to friends who have bought other brands, iCandy really stands out in quality of the build and functionality.
Despite being larger than many others, it’s v easy to push and move around, our baby is always looks so comfortable in it. It has served us fantastically from his birth and love knowing that it will only grow with him.
Highly recommend.

Very quick delivery,
But I have not opened the box as it is a present for my daughter, and will not be opened until next week, I did order a rain cover as well, I only received 1 parcel so I just hope it’s in the box. Next week maybe could give a better review.

we have problem where a retailer sold us as grandparents with our arival i a baby boy and we bought only to fin they sold us a peach limited adition and the colour coded bumper bar for the push chair we bought one separately from your firm directly only to be treeted like thieves and told that the 5 year waarrenty has expired so we have not received the following carrycot, carseatso now the ptoblem is the company is bust the creditors dont care the my new grandson due in the first 2 weeks of december so far im not holding breth to no avail please call us on 07716505045 ERIKA & Peter if u can rectify situations

Easy to order. Fast dispatch. Secure delivery by DPD with PIN code.

I bought this for my grandchildren and it was spot on for the conversation of my I Candy pram . Big thumbs up from me 👍

Bad ordered pram over a week ago and it hasn’t even been shipped yet

I wasn't given a delivery date, and when it did come, they only delivered part of my order. I now can't change the delivery address on the rest of my order so may now miss the second delivery.
I have been waiting for a call back for three days regarding this matter. I have only received the car seat and am still awaiting the pram!

Parcel not been delivered or no note put through door on attempted delivery

Easy to order and delivered on time 🕰️
Would use again.