iCandy Opiniões 762

It’s a good pram but find it very bulky still for my car and not easy to to put down

So lightweight and easy to fold – perfect for trips and everyday use. Feels sturdy, reclines nicely for naps, and has good storage for such a compact buggy. Really smooth to push and looks stylish too. Highly recommend!

For the icandy peach 7, it’s a Great pram! Recently had to get the adapters due to our growing family to make it a double and works brilliant! Had some issues with ordering so had to call customer service who went above and beyond to help and were so friendly and helpful easy to talk too.

Super quick delivery
Beautifully packaged and wonderful pram, step up from my previous pram
Thank you

I was very impressed by the swift response from iCandy (specifically Priya) when I contacted them regarding a small part I was hoping to obtain. Priya arranged for it to be sent out within a few hours of my query which was great.

Great quality product

Andy was polite helpful very knowledgeable and really knew what he was talking about. Answered all our questions perfectly - just brilliant

Fantastic service at the Baby Show at Sandown Racecourse. Amazing product and ended up buying the icandy Peach7

I can't seem to track my order

Amazing customer service from Priya. She was able to help me source some obscure small parts for my several year old iCandy Peach All Terrain.
We absolutely love the pram, it served us well for 5 years with several international long haul trips.

Priya really surpassed our expectations as were concerned we would not get the parts given their age and obscure nature (small plastic adaptors and bolts).

Good quality products, delivered as expected

Travel system looks amazing and I got it with 48 hours which is unheard of i was very impressed.

The icandy pip stroller is very gud light weight easy to push very gud condition would recommend to friends and family

Absolutely terrible delivery paid extra to have it delivered next day and still waiting 5 days later … no offer of any type of refund at all just icandy and DPD blaming each other !!

Pram arrived with a broken wheel - doesn't lock into frame, which makes it extremely dangerous to use as the rear wheel literally falls off as the pram is being pushed. Complained to iCandy as all prams are meant to come with a 5 year guarantee, but as it was purchased through a retailer (Very) they just told me its not their problem - even though the guarantee should be with them rather than the retailer. Awful, dangerous product plus terrible customer service!

Wrong item sent.had to return and get refund

I have had the icandy peach 7 for 9 months now.

*This product was bought via John Lewis, when complaining the complaint gets sent to Icandy direct as John Lewis obviously don’t make the product*

Two weeks ago the seat would not stay in one of the many positions you can move it into (lie flat etc) , if moving to lie down position or any other it would not ‘lock’ into place falling completely upside down or face first.

On what should of been a lovely walk to the park, my 9 month old fell completely upside down, the top of the seat was at the wheels and his feet were at my hands,
Obviously it is completely unsafe for my child to go in to, I made a complaint and this is the response I received form Icandy

“ John Lewis have been in touch with us regarding your pushchair, I have logged a case the reference number is Q090****, I have placed an order for a replacement head end to be sent to you, please allow 3-5 working days for the delivery”

I have to say I was extremely disappointed with icandy’s response. Whilst … if the replacement head end ( yet to receive) fixes the issue …
I am UTTERLY in shock at the lack of any apology or acknowledgement of the inconvenience caused from them, and the danger, especially considering this pram is sold with a 4-year warranty. A fault of this nature should not occur, particularly within only 9 months of use.

As a result of this issue, I have been left without a pram for my child for over a week and have had to purchase a temporary one at my own expense, which is both inconvenient and unacceptable.- not acknowledged by Icandy

Whilst Icandy have arranged for a replacement part, I did request a refund rather than a repair or replacement, as I have lost confidence in the iCandy brand ,I personally feel A pram costing £1,500 should not fail so soon after purchase, especially when advertised to last for years under warranty.
I and also shocked that Icandy weren’t shocked that this fault had happened.

A refund may not be something that would even been considered when a fault occurs but maybe an explanation of this would be nice.

Additionally, the response does not give me any explanation or insight as to why this fault occurred, which raises further concerns about the product’s reliability. And makes me slightly concerned that this could happen again. As I have said previously.. the pram seat tipped upside down with my child in it mid walk head first without warning … and therefore in all honesty I will never trust the pram again.

I am quite shocked they do not seem overly concerned that this has happened to their product. I did expect Icandy to want to inspect the pram to try and make sure this never happened again and to make sure they new which part had cause this issue, as in which case, if it’s not then head end, waiting for the replacement part could be a complete waste of time anyway, especially when they have not asked me to bring it in to be looked at etc.

Whilst this could be a completely one of for a icandy pram and many people love the brand, I am sure you can appreciate why I would be very concerned about using the pram again.

Besides the fact my pram has broken and I have had to purchase a new one as I was left without a pram. The biggest thing for me is there was not one apology in the response

Great service, super quick delivery, beautiful pushchair for our holiday, super quality

Ordered on line delivered the very next day fantastic turnaround