iCandy Opiniões 762

Terrible, cheap products. Cannot understand how celebrities are endorsing these dangerous products.
Current ‘voluntary’ recall:
Summary

Product: iCandy Orange 4 Pushchair

Hazard: The pushchairs have been identified as presenting a serious risk of injuries as there is a manufacturing weakness in the injected plastic moulded front wheel fork.
Also affects the ‘replacement’ wheels on models 1,2,3. I’ve read stories of parents buying the model 3, having the wheels replaced because they were dangerous, with even more dangerous wheels to being offered a third replacement - no thank you.
Still feel sick thinking I had my brand new baby in one of these prams and thank goodness the front wheels didn’t snap off. I bought the iCandy Orange 3 brand new and it was fine until about 6-months where the front wheels rapidly spin out of control, making the pram divert off in different directions. Only a few times did this happen into a busy road. Tried to get a refund or complete replacement but the customer service manager was so resistant and obviously following a printed policy that I gave up in the end and the rubbish £1000 pram sits in our garage collecting dust - wouldn’t sleep at night knowing I’d given it second hand.
Anticipating a defensive response rather than accountability, also, no I don’t want a front wheel replacement. Why would I trust your third attempt at better wheels!?

Item was ripped

Service was quick and simple. Website is easy to navigate. The product arrived as described and is an amazing product.

Brought the Icandy Peach 7 after 6 months of use the side frame fell apart.

Currently in the 2-3 week plus of having no pram while icandy poor customer service take to fix or even collect it

Product was okay but when delivered the box was battered, opened and only the item. Nothing to protect the item like bubble wrap.
I have photos but no option to upload.

I cannot recommend the Cocoon Car Seat and base enough! My sister, her partner and their 3 month old son were in a high impact collision on Saturday morning and thankfully their son was the only one to come out completely uninjured. The Icandy car seat operated exactly as it should keeping my nephew safe and secure without moving an inch. I contacted customer service to review the product and an advisor named Donna responded offering to replace this free of charge as a good will gesture! Not only is the product outstanding but the customer service we have received has been amazing! Thank you to Donna and everyone at Icandy who has supported.

New Dad here! We have the peach 7 in Pecan and the cacoon carseat as well as the MiStand (went all out!) and I must say I don't regret anything.

As the carry cot is lullaby trust approved, we use the MiStand and carry cot downstairs for the daytime sleeping and a "traditional" moses basket next to the bed at night and it works so well and looks fantastic.

This also means if we ever got the energy or will to go out, we don't even need to wake her up, simply lift from the MiStand to the pushchair and voila, away we go.

So really all there is to say is "thank you" for making a great product which not only looks good, but just works!

the most gorgeous pram, managed to get it in their summer sale and i’m seriously so overjoyed with it☺️

Such an amazing company! We recently sent our pram in to be fixed under the warranty as one of the wheels got stuck. They picked it up the day after I emailed them and dropped it back to me 4 days later. They replaced the broken wheel and the other one that wasn’t broken and also provided a new handle bar without me asking as they said it looked worn. Really couldn’t fault them. The pram is amazing (Cerium) and so glad we purchased the bundle. Would definitely recommend. Fantastic customer service.

I have really enjoyed having my icandy peach 7 with my first newborn, it has been an excellent pram for us! The buggy is brilliantly sturdy and rides so smoothly on the pavements- which let’s face it are no longer flat! The carrycot has been extremely comfortable and convenient for my little one, he is very happy to sleep in it throughout the day, we even doubled it up as a moses basket for downstairs. It’s had excellent use as a travel cot when going away for a few days, which has been brilliant in those early days because as a new mum you know your baby is safe and happy in their carrycot rather than a huge travel one! The material itself is water resistant and the inside lining helps to keep the baby warm in those cold winter months and is removable for the summer. The adapters are all quick and easy to use and the buggy folds away easily. I have had many compliments from family and friends and we can’t wait to use the next seat up!

The pushchairs are the best in the market in terms of style, ease of use and a great price point. The variety of pushchairs on offer is vast so there is something for everyone’s needs and preferences. My husband and I love our pushchair and so does our baby.

The buggy board was bought as a gift that as not been used yet.

I love that icandy have spares for their prams. I just purchased a sexind hand icandy lime but needed some new bits for it just to freshen it up and they had all I need. Really recommend buying from the icandy shop at reasonable prices for spares. Trusted company and quick delivery with royal mail so you know your getting the parcel. Thankyou so much.

Outrageous shipping costs for additional parts I can only get from icandy direct. (£35 delivery for a tiny adapter part).
Even if I had them shipped to the uk and then on to the Channel Islands, that would still mean significant costs because I’d be paying shipping twice. I never pay significant shipping when buying from Amazon, John Lewis, H&M….

I’ve only had the iCandy Pip travel pram for a short time, but it’s already impressed me on multiple fronts. As a parent who’s tried several travel prams, I can confidently say the Pip stands out from the crowd.

First off, it's incredibly lightweight and compact—perfect for families on the go. Folding it down is quick and effortless, which makes transitions (whether getting in the car or hopping on public transport) a breeze. Despite being a travel pram, it doesn’t feel flimsy at all. The design is sturdy, sleek, and well-built, which gave me peace of mind even on uneven terrain.

The seat is surprisingly soft and comfortable, making it a cozy ride for little ones. It also handles remarkably well, gliding smoothly over different surfaces without that rattly, fragile feel that’s common with many other travel strollers.

Overall, I highly recommend the iCandy Pip for families with newborns or young children. It blends practicality with comfort and style—everything and more you’d want in a travel pram.

The pictures on the items are non existent so it leaves people to make assumptions like if the will have the spindle, i ordered the wrong wheels because of this, which cost me £25 delivery fee, i then had to order the other wheels which also didnt have a picture and pay another £25 delivery fee. I dont want to now have to pay another £25 delivery fee to get the spindles which really should have been included with the wheels.

Great customer service
Lovely products

Said 5 days for shipping and delivery was here in 3

I was recommended a spare parts after describing what I needed.
I then questioned this and sent a picture of exactly what I needed and was assured it was correct.

The part arrived and it was wrong.

*edit*
After being let down by several members of the team, a lovely person called Catherine went above and beyond and arranged a part from a local store for me to pick up.
Bank Holiday saved.