Icareathome Opiniões 

98
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After an accident, I find myself almost totally housebound and having my eye test at home was so pleasant and easy. The spectacles I chose from a tempting selection were delivered today by the char... Ver mais

Classificada 5 em 5 estrelas

I have been using iCare at home for many years now and have been delighted with the service I receive. I see the same optometrist - Wajid - and his care and support is so reassuring. When the new glas... Ver mais

Classificada 5 em 5 estrelas

fantastic service and lovely people to deal with .nav came to my home and did an excellent job of doing my eyesight analysis and a week later another member of there team turned up with my glasses... Ver mais

Classificada 5 em 5 estrelas

They came to test my nan, last week they were super polite and friendly. The booking team let me know everything that was going on the service was top notch. Massive thanks to Tom who booked her in an... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Assistência médica ao domicílio

Escrito pela empresa

icare at home provide gold standard eye care from the comfort of your own home. icare at home provide eye examinations, spectacles and free aftercare, if you are unable to visit an optician unaccompanied due to physical or mental disability.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

98 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(98)

19 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Highly recomended…

Fantastic service I suffered a stroke and the lady I spoke to was Becky who was patient and understanding and put me at ease would definitely recommend

27 de julho de 2022
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Thank you Julie for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

Such an amazing service

Such an amazing service! Used to take my mum to specsavers but I’m so glad I’ve changed to icareathome
Brilliant range of glasses
Keep it up guys 👍

13 de setembro de 2022
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Thank you Sandra for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

Received our glasses after 3 weeks from…

Received our glasses after 3 weeks from the eye test the gentleman who came with the curly hair was really friendly and explained everything to me and my wife made us both comfortable the eye test itself was thorough I would just like to say a big thank you from myself and Mrs Miller

15 de setembro de 2022
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Thank you Mr and Mrs Miller for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 4 em 5 estrelas

Very friendly

Very friendly, i did have a delivery issue but people were extremely helpful and we're in contact almost immediately. The eye exam was very friendly and nice
Took a little time for me to receive the glasses but that was more personal issues.
The glasses fit well and have helped a lot. 🙂

11 de agosto de 2022
logótipo da Icareathome

Resposta da Icareathome

Thank you Mrs Currie for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

I never usually write reviews

I never usually write reviews, but people need to know about this amazing service. The team at ICare were very patient with me taking time to explain the eye test in detail when I asked. They sent me a lovely optician who was brilliant can't wait to see him again next year.

6 de outubro de 2022
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Thank you Terry for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

Booked in for my elderly parents who…

Booked in for my elderly parents who struggle to get out the service was top notch we will continue using them as it’s so much easier than taking them both out.

14 de outubro de 2022
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Thank you Patrick for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

They came to test my nan

They came to test my nan, last week they were super polite and friendly. The booking team let me know everything that was going on the service was top notch. Massive thanks to Tom who booked her in and affy who rang to consolidat me on everything that was going on. The optician was lovey he was super patient with her received glasses as promised 10/10 would recommend.

10 de setembro de 2022
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Thank you Bobby for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

WOW!

WOW!! The service here was beyond excellent and with so many choices I’m sure everyone can find the perfect pair.

100% recommend to all

17 de agosto de 2022
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Thank you Harvey for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

Customer service was brilliant

A spectacular plethora of glasses, the customer service was superb, they always go 1 step further just to help. Love it !

11 de agosto de 2022
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Thank you Taha for sharing your experience with us! We are super happy to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

Classificada 1 em 5 estrelas

Its rubbish service…

Its rubbish service…
Cancelled mine just minutes after placing the order ..but they told me its already on its way to you.
And when asked them to cancel it please:they told me: try it and if you don’t like it then gift it to member of your family 🤔
Also in to my third week and still haven’t arrived 🤬

24 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Complete rip of avoid at all cost

Don't waste your money, I paid £40 for a pair of glasses and within 3 weeks one of the arms fell of due to poor manufacturing not broken, I reported the problem and one of there reps called and had a look and told me it will cost £30 to repair, it was clear the problem was with the poor quality of the frame, I have glasses I purchased at pound stretchers for £2 still going strong over a year now,
Avoid at all cost you will waste your money.
I have emailed them on several occasions and have had no reply, I have called and left messages and have had no reply,
Don't get ripped off and go somewhere else.
Not a happy customer Martin

24 de maio de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

buy new glasses they should be worth having !!

I must say you people seam be just interested in taking peoples money.
Since to dat they have been a complete wast of time.
They have not responded to numerous requests,
to come back since my glasses for long sight I use for driving are uselessas the frame fell apart and one of the lenses fell out. the reading glasses are not much better as one of the arms has become very loose
Also my wyfe,s reading glasses appear to here to be the wrong prescription.
we paid up front total of £365
All the above problems have been disused on considerable number of occasions.
Both with the representatives and the quality control director.
To date we have had no response other than.
when I do manage to get hold of anyone they sound help full !!
then you here nothing yet again.
I have the address so if this situation into continue,
as the glasses are not fit for purpose
I will have no alternative but to get adjudgment from the courts and send the sherifs round.
regards
Luckily we have singed written receipt all three glasses
Ken& Chris Spencer

23 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

Amazing service Efficient, polite would recommend to anyone who struggles to get out.

27 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Efficient

Efficient, very polite and punctual. Easy sort a convenient appointment.

1 de fevereiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Worse service ever waited 4 month for…

Worse service ever waited 4 month for my glasses and still got the wrong ones, never again

3 de outubro de 2019
Opinião espontânea
logótipo da Icareathome

Resposta da Icareathome

Good afternoon Lea, first and foremost I would like to apologise for the service you have received from us at icareathome. I would love to be given the opportunity to rectify your issue. Please can you contact Danny on 0800 2461462 or email dannyg@icareathome.co.uk

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