I recently purchased a tracksuit and jacket combo from here and I am absolutely in love with it! The design is unique and eye-catching, perfect for standing out or on a casual day out. The tracksuit... Ver mais
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Leia as opiniões dos outros
Just received my Nike air max 95’s and they’re fire🔥 There are many goats in this world however the REAL TRUE GODFATHER GOAT is Icekickz Thanks IceKickz #GOAT🐐🐐🐐🐐🔥
I’ve ordered a jacket and sneakers and they both arrived in good time. They kept me updated on emails and they’ve been honest and authentic. Came in a clean box and presentable for gift and packaged p... Ver mais
IceKickz are great! They were so responsive to my messages and questions and posted as soon as they were able. The tracksuit I ordered didn’t fit my boyfriend and they exchanged it for me for another... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are a personal shopping service provided by a couple who have years of experience in handling high end exclusive products. We started our services in June 2020. Providing authentic and exclusive sneakers and Streetwear. Our desire to offer a personal touch and the highest customer service has gained us 100’s of positive reviews on Trustpilot. Checkout our Instagram @ice.Kickz for further information and our clients reviews.
Informações de contacto
London, Reino Unido
- Info@icekickz.com
- icekickz.com
4,6
Excelente
321 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’ve been using these guys for a while
I’ve been using these guys for a while. They really do care about customer service. I’ve contacted them regarding issues and they always reply promptly. Everything is nicely packaged and I came across them from Facebook and have not shopped elsewhere since.
17 de dezembro de 2022
Opinião espontânea
reliable shop
18 de dezembro de 2022
Opinião espontânea
Flawless service
I’ve purchased Jordan’s and Jacket from this company. And they are genuinely good business with morals. Delivery was couple of days however that’s expected as everyone is on strike. Would recommend them as they are trusted. And they’ve saved me with last minute Christmas gifts
18 de dezembro de 2022
Opinião espontânea
Great company to deal with good sourced…
Great company to deal with good sourced items.
18 de dezembro de 2022
Opinião espontânea
They could actually send the item…
They could actually send the item ordered and paid for! All their tracking says is that it is being prepared
14 de dezembro de 2022
Resposta da Icekickz LTD
Hi Gordon,
We are a hardworking small business and this review will have a major impact on us. Please take this into consideration.
The email you’ve received to review us is sent out automatically by Trustpilot. It has no relevance to you order complete date or progress.
Rest assured we are working on all orders. We work on a first come first service basis so our team are going through vast number of orders daily as you can imagine with a small team and with industrial action with couriers please expect some delays. However we are doing our best. If you was not aware we have to source the items, authenticate, quality check and then dispatch to you.
I’ve checked your order status specifically and our team have dispatched with express international delivery and tracking has been provided.
Could you please change that review 🙏🏻 as you can see we work very hard on delivering a great service and you can tell this via our reviews. We are genuinely working overtime and have not stopped since Black Friday/Cyber Monday even for a second. The delays are unfortunately an entire U.K. wide issue with couriers and completely out of our control. We have dispatched your item and it’s on route. However as we have dispatched on Saturday it will won’t be updated till it’s scanned on route during the week no later than Tuesday.
Kind Regards
Icekickz Team
Von Bestellung bis Lieferung…
Von Bestellung bis Lieferung transparenter und vertrauenswürdiger Ablauf. Jederzeit wieder.
16 de dezembro de 2022
It took 2 weeks but still received it…
It took 2 weeks but still received it successfully 💯
7 de dezembro de 2022
LIFE SAVER
You sourced what I couldn’t and there will be one happy young lady. You are on my speed dial. All goods authentic. Thank you. Caroline
26 de novembro de 2022
Great authentic website, trustable
My order came within a week, it was in perfect condition and it is all authentic, for the price as well it deserves more attention
1 de dezembro de 2022
Just received a tracksuit I bought for…
Just received a tracksuit I bought for my son’s birthday he is made up with it, had an issue with the first one going missing with Royal Mail emailed IceKickz team and they sorted a replacement one straight away with no hassle, great communication replied to every message I sent more or less straight away, will definitely order from them again, highly recommend.
7 de dezembro de 2022
Trapstar bag
Ordered a Trapstar bag. Everything is fine. Good service and really fast delivery.
9 de novembro de 2022
Opinião espontânea
Quick and hassle free delivery
9 de novembro de 2022
I purchased a Trapstar jacket from this…
I purchased a Trapstar jacket from this website. The item came in good time and was authentic. They reply on time to emails and messages and come across very professional.
6 de dezembro de 2022
Opinião espontânea
The coat was wrongly placed and won’t…
The coat was wrongly placed and won’t allow to return. I’ve done nothing with it and now lost £450.
Should at least make customer satisfactory come first. This clearly isn’t what they do.
2 de dezembro de 2022
Resposta da Icekickz LTD
Hi Leanne,
It would firstly help if your review made any sense. That’s a start. Secondly you never once in your emails to us mentioned that you placed the order by accident. You’ve purchased the jacket and we have delivered the correct jacket. You then proceeded to email our team and request a refund because you wished to return the item. Our team has informed you that Trapstar items are sourced on demand specifically for your order and excluded from our normal returns policy. We explained the reasons behind this, one of which being Trapstar items are easily presentable as brand new even after being worn and also that it is a limited item and not available on retail. Hence why we often have to source the item into our store, authenticate, quality check and then dispatch to you. However you insisted on completely ignoring any of our explanation. Our returns policy is very clearly written on our website and also on the description page for the product. You failed to read these terms and stated that this was not mentioned to you when purchasing. This is a sour review you’ve left because you failed to read our policy. We have done everything we can to communicate and be polite and explain the processes and justification to you. Also just a recommendation from us, please read item descriptions before making a purchase. It’s not difficult and will save you the hassle of going through this again.
Kind regards
Tom
Icekickz Team
Thank you Ice Kickz
When I had questions about the authenticity of the product, ice kickz promptly responded and reassured me that products they sell are authentic. They provided my product with original tags. Love the experience, great and easy website. Thank you
18 de novembro de 2022
Resposta da Icekickz LTD
Thank you for your kind review! We always aim to reply to all client questions within the hour. Our clients giving us 5 star ⭐️ reviews goes a long way for us and is greatly appreciated.
Been using icekickz for a while now
Been using icekickz for a while now! By fair the best for everything Nike etc. can’t say a bad word, fast delivery and no issues! Ordered essentials jumpers came wrapped up nicely with a bow for extra touch prefect for Xmas time! Highly regard to anyone
26 de novembro de 2022
Opinião espontânea
Trapstar Irongate icey blue Old Szn
Coat came within a week even with delays, was advised and updated on my order and details by the instagram and email accounts. Came with all tags and authenticity all legit would reccomend to anyone thinking about buying designer gear 🔥
19 de novembro de 2022
Opinião espontânea
Very professional company and if u dm…
Very professional company and if u dm them u are 100% guaranteed a response. I was reassured throughout the time of me waiting for my trapstar jacket to arrive. I would defiantly recommend icekickz and i will be purchasing from them again
12 de novembro de 2022
Opinião espontânea
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