I recently purchased a tracksuit and jacket combo from here and I am absolutely in love with it! The design is unique and eye-catching, perfect for standing out or on a casual day out. The tracksuit... Ver mais
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Just received my Nike air max 95’s and they’re fire🔥 There are many goats in this world however the REAL TRUE GODFATHER GOAT is Icekickz Thanks IceKickz #GOAT🐐🐐🐐🐐🔥
I’ve ordered a jacket and sneakers and they both arrived in good time. They kept me updated on emails and they’ve been honest and authentic. Came in a clean box and presentable for gift and packaged p... Ver mais
IceKickz are great! They were so responsive to my messages and questions and posted as soon as they were able. The tracksuit I ordered didn’t fit my boyfriend and they exchanged it for me for another... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are a personal shopping service provided by a couple who have years of experience in handling high end exclusive products. We started our services in June 2020. Providing authentic and exclusive sneakers and Streetwear. Our desire to offer a personal touch and the highest customer service has gained us 100’s of positive reviews on Trustpilot. Checkout our Instagram @ice.Kickz for further information and our clients reviews.
Informações de contacto
London, Reino Unido
- Info@icekickz.com
- icekickz.com
4,6
Excelente
321 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Just received my Nike air max 95’s and…
Just received my Nike air max 95’s and they’re fire🔥
There are many goats in this world however the REAL TRUE GODFATHER GOAT is Icekickz
Thanks IceKickz #GOAT🐐🐐🐐🐐🔥
10 de abril de 2025
Opinião espontânea
Really good service would definitely…
Really good service would definitely recommend
5 de março de 2025
Ice Kickz customer service was…
Ice Kickz customer service was outstanding, there was a issue with the supplier sending the wrong colour but the company went above and beyond to solve the issue, they replied promptly and even let me keep the incorrect colour as a gesture of goodwill. I would highly recommend and would not hesitate to order from them again. Thank you IceKickz for such amazing customer service.
20 de dezembro de 2024
Opinião espontânea
Best plug in the uk always fast…
Best plug in the uk always fast delivery all stuff is genuine legit 👍
17 de janeiro de 2025
Opinião espontânea
no complaints clean work either…
no complaints clean work either sourcing or buying directly smooth services and good customer service…
definitely my favorite plug 🔌!!
1 de janeiro de 2025
Great service and communication
Great service and communication. Needed to exchange size and the process was easy and quick. Can highly recommend Icekickz!
11 de janeiro de 2025
Opinião espontânea
IceKickz are great
IceKickz are great! They were so responsive to my messages and questions and posted as soon as they were able. The tracksuit I ordered didn’t fit my boyfriend and they exchanged it for me for another style in another size with no hassle whatsoever and the new tracksuit came 3 days after I returned the one that was no good. The tracksuit is so nice and a well received gift, would recommend
27 de dezembro de 2024
VERY GOOD
The package came immediately after Christmas, very good service and contact with the store. I will definitely come back here to do some shopping. I recommend and greet.
9 de janeiro de 2025
Opinião espontânea
Fantastic service and quality item …
Fantastic service and quality item couldent fault this company will be buying off them again
27 de dezembro de 2024
Fantastic company
Great company needed to change the size they were so quick with getting back to me great communication and fast delivery, a lovely tracksuit wouldn’t hesitate in buying anything from this company again thank you
3 de janeiro de 2025
Opinião espontânea
I recently ordered a Broken Planet…
I recently ordered a Broken Planet tracksuit from this small company, and I am beyond impressed! The quality of the tracksuit is outstanding. Shipping was quick, and the customer service was excellent, with prompt responses and clear communication. It’s refreshing to find a small business that truly cares about their customers and delivers top-notch products. Highly recommend! Will definitely be ordering again.
21 de dezembro de 2024
Opinião espontânea
I was very pleased with my order & was…
I was very pleased with my order & was delivered promptly will use this website again my grandson will be so happy when he opens this present on Christmas Day day well done to this company
17 de dezembro de 2024
Opinião espontânea
Brilliant service..
Brilliant service..
Tracksuit quality was amazing.
Would definitely recommend to order again
13 de dezembro de 2024
Opinião espontânea
Great customer service
Great customer service when required
20 de dezembro de 2024
Opinião espontânea
Icekickz are awful and I do not ever…
Icekickz are awful and I do not ever recommend buying from them. I appreciate they are a small company but their customer service is the worst I’ve ever encountered. This has been going on for over 2 months. They send a £315 tracksuit via Royal Mail tracked 24 which only covers the sender for £50 and this was therefore left in a ‘safe space’ which was not in fact a safe space and can be entered by any person from the street which is the reason how Royal Mail left my package there in the first place - I have also never specified for this to be left there and shouldn’t have in the first place. I have been back and forward with police I have a crime ref and Royal Mail have advised me many many times that there in nothing I can do and the seller is the one who needs to get in touch as they would be covered and they have refused to even help me. As I said I’ll never be using this company again as I am now out of pocket and a lot of time wasted and unneeded stress. Will definitely not be using a small company ever again.
27 de outubro de 2024
Opinião espontânea
Resposta da Icekickz LTD
Hi Maisy,
Our team have been in detailed discussions with you regarding this. Unfortunately you have been a victim of BURGLARY and your order was stolen from inside your property (House) after delivery. No company would cover this. Neither will Royal Mail re-imburse us regardless of what method was used to ship. Your package was successfully delivered according to them which shows it being inside your property on evidence. It is unfortunate that you’ve been a victim of burglary however this is not a stolen/lost in transit parcel. You have confirmed yourself you’ve been a victim of burglary. We cannot predict or cover for these unforeseen circumstances. We are sorry you’ve been a victim. Please stay in contact with the police. Also to clarify your information is misleading and false. The order was left inside your property not on the street. Please refrain from attempting to manipulate the truth in order to bully our company into providing a replacement. This will not be tolerated and we will report you for defamation.
As of 27/12/2024 our team have investigated your account and can see that you have made exactly the same excuse to Label Source, End and other companies alike stating exactly the same story and giving them a negative review after they’ve refused to refund or replace. As similar to us they suspected foul play or confirmed it’s not the business liability. We have passed on your details to fraud prevention agencies as we are very confident you are parcel theft/lost scammer.
Kind regards
Icekickz Team
Highly recommend!
Highly recommend!! Excellent customer service from the team.. fast and efficient.
Would 100% buy from them again
Thank you 😊
20 de dezembro de 2024
Opinião espontânea
Lovely customer service
Lovely customer service, needed a tracksuit exchanged for a different size and the people were extremely helpful and got a new tracksuit dispatched way quicker than I expected :)
18 de dezembro de 2024
Opinião espontânea
Awful people awful service
Awful people awful service. Thought they wasn’t going to give me a refund. Anyone that’s buying off these people please pay on your credit card when they say they don’t refund get in touch with you bank. They’ll soon give you a refund. JUST REMEMBER PAY ON YOUR CREDIT CARD
29 de novembro de 2024
Resposta da Icekickz LTD
Hi Karen,
I have checked our records and we have fulfilled multiple orders for you. Including last year and recent. You never left us a single good review for these. Your most recent order 4x items, you decided to keep two and return two. Which our team has also accepted the return. Some items unfortunately are definitely advertised as no exchange/no refunds due to being “Sourced on demand personal shopping service” whereby we work as a middleman vendor and orders are fulfilled by a third party vendor. They have clearly advertised product as non-refundable which you have failed to see. Our team have accepted the refunds after you explained you was not aware of this. However have left a harsh review with zero context to the truth. Further to this we have not received a single good review from you following the years of good service.
Our returns policy is clearly explained in detail on our website.
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