2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Ver mais
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Leia as opiniões dos outros
I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Ver mais
A empresa respondeu
Great variety, fresh shisha, and super fast shipping. All in all a great experience! Would buy from Icon again and would definitely recommend.
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Informações de contacto
Estados Unidos da América
- +1 (786) 903 3678
- hello@iconhookah.com
- iconhookah.com
4,0
Bom
470 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 61% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
my order still in the US since 18 DEC
19 de dezembro de 2025
Resposta da iconhookah.com
We’re very sorry for the delay and the inconvenience this has caused. If you haven’t already, please contact us directly with your order number so we can look into this for you and assist further.
Resposta da iconhookah.com
Thank you for your kind words!
Strong Warning
Strong Warning
Do NOT trust this store.
Icon Hookah sent me a product that is NOT the same as advertised.
I confirmed in writing before purchase that the Al Nakhla Two Apples was original and identical to the website image. That was not true.
What I received:
Completely different packaging
Does not look original
Not what was promised
This is misleading and dishonest.
Buy at your own risk. I do not recommend this store.
22 de dezembro de 2025
Opinião espontânea
Resposta da iconhookah.com
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Al Nakhla does update its packaging from time to time, and while the packaging may differ from the website image, the product itself is authentic and sourced from authorized distributors. If you still have concerns, please reach out to us directly so we can review this and assist you further.
Fast Delivery and Great Product!
Super fast delivery. Product csne in good condition!
30 de outubro de 2025
Resposta da iconhookah.com
Thank you so much for the great feedback! We’re happy to hear your order arrived quickly and in perfect condition. We truly appreciate your support!
Items were missing from my order
Items were missing from my order. Major turn off. I love my godzilla hookah bowl but the size is accurately recorded in the description. It does not fit all or most hookah devices. The size and specific hookah should be innthe description so people will know if the bowls will fit their device. Im afraid I won't be able to use it often but it looks amazing.
24 de outubro de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We sincerely apologize for the missing items in your order — that’s absolutely not the experience we want for our customers, and we understand how frustrating that can be. Please feel free to reach out to our support team so we can review this and make it right.
We also really appreciate your honest feedback regarding the Godzilla hookah bowl. We’re glad to hear you love the design, but we completely understand your concern about fitment. Your suggestion to clearly list specific size details and compatible hookah devices is valid and helpful, and we’ll be sharing this with our product team so we can improve the description and set clearer expectations for future customers.
Thank you again for taking the time to let us know — your feedback helps us improve.
Excellent product and fast service!
Excellent product and fast service! Flavors came as advertised
15 de outubro de 2025
Resposta da iconhookah.com
Thank you so much! We’re happy to hear you loved the product and that everything arrived quickly and as expected.
Keep up the great work !!!
23 de outubro de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much! We truly appreciate your support — we’ll definitely keep it up!
Make sure you get insurance
I will never order from them again. USPS lost my package, they said it was destroyed in a fire. I had to call USPS myself numerous times and request the same documentation they sent icon so that icon could stop lying to me saying that my package was still being delivered 3 weeks later. I’m happy that I always include the insurance on my packages because the customer service at this place is horrible. They barely wanted to give me my money back so I can’t imagine what would have happened if my package was uninsured. I’ve ordered often from them in the past but this situation made them lose a faithful customer due to the lack of their Customer Service.
8 de outubro de 2025
Resposta da iconhookah.com
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. Unfortunately, once a package is in USPS’s possession, we’re limited to the information and updates provided by the carrier — and in this case, the fire incident was entirely beyond our control.
That said, we’re glad you were able to receive a refund through your insured shipment, and we genuinely apologize if our communication fell short during the process. Your feedback is valuable, and we’ll use it to improve how we handle rare situations like this moving forward.
We sincerely appreciate your past support and are sorry to have lost your trust over this issue.
Resposta da iconhookah.com
We truly appreciate your feedback and are delighted to know that you were satisfied with the product.
My flavor came quick and it was really…
My flavor came quick and it was really good.
4 de outubro de 2025
Resposta da iconhookah.com
That’s awesome to hear! I’m so glad your order arrived quickly and that you enjoyed the flavor. Thanks so much for sharing your feedback — we really appreciate it!
Very good
Very good, quick and upfront with all information. Will use again
15 de setembro de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for your kind words! I’m really glad to hear you had a great experience with us. We truly appreciate your trust and look forward to serving you again soon!
Don’t shop from this place
Don’t shop from this place! Wrong product description, sent missing parts!! Not as advertised on their website!! They don’t answer the phone to start the return process!! It’s shady place!
4 de outubro de 2025
Opinião espontânea
Resposta da iconhookah.com
We’re truly sorry to hear about your experience — that’s definitely not what we want for our customers.
We’d like to make things right. Could you please reply with your order number or the email used for your purchase so we can look into this immediately? We’ll review the issue and ensure that any missing parts or incorrect items are resolved as quickly as possible.
Our team also handles all return requests promptly via email to ensure proper documentation and tracking, so we’ll guide you through that process once we locate your order.
Thank you for bringing this to our attention — we’ll make sure this is taken care of.
Great hooka flavors and safe website
Everything online..easy purchase...fast shipping... hooka flavors that i got are the best i ever had in my life... great quality. I was scared on scammers at 1st but now im happy placing my 2nd order with this wonderful website. Thank you
3 de outubro de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for your kind words! 🙏 We’re thrilled to hear you enjoyed your experience and that our hookah flavors exceeded your expectations. We truly appreciate your trust and support
Resposta da iconhookah.com
We sincerely apologize for the inconvenience and understand your concern about not receiving your purchase. We’ve already reached out to your email with more details and updates regarding your order. Please check your inbox (and spam/junk folder just in case) for our message.
If you have any further questions, feel free to reply to that email — we’ll be happy to assist you right away.
Great prices and assortment
Super fast and reasonably priced shipping. The packaging was very nice too. Will definitely buy from there again.
27 de setembro de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for your kind feedback!
We’re glad to hear you enjoyed the fast shipping and packaging. We truly appreciate your support and look forward to serving you again soon!
10/10 experience. Would recommend.
I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very important. I’ve bought shisha before that past its expiration date which was not good and ultimately gave me headaches after smoking. 10/10 to iconhookah. Will be regularly ordering from here moving forward.
12 de setembro de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for your feedback! 🌟 We’re thrilled to hear that you enjoyed the different brands and flavors of hookah tobacco you ordered. Quality and freshness are always a top priority for us, so we’re glad everything arrived in perfect condition and well within date.
We appreciate your trust in IconHookah and look forward to being your go-to source for shisha. Enjoy your sessions, and we’ll be here whenever you’re ready for your next order!
Exceptional customer service
Exceptional customer service. Any question I have is answered quickly, can’t say enough great things about your staff and selection of products. Thank you! Very refreshing to have this kind of customer service.
24 de agosto de 2025
Resposta da iconhookah.com
Thank you so much for your kind words. We’re delighted to hear that you’ve had such a positive experience with our team and products. Providing excellent customer service is very important to us, and your feedback means a great deal. We truly appreciate your support.
Gyors
Gyors szàllítàs Magyarorszàgra röpke 10 nap, ès a magyarorszàgi kèszlethez /àrakhoz kèpest korrekt visszatèrő vàsàrló leszek az biztos! 😁👍
19 de agosto de 2025
Resposta da iconhookah.com
Thank you so much for your kind words! We’re really happy to hear that your order arrived quickly and that you’re satisfied with the prices compared to the local options. We truly appreciate your support and look forward to serving you again soon.
They are very good
22 de abril de 2025
Resposta da iconhookah.com
Thank you so much for your kind words! We’re glad to hear you’re enjoying it.
My order came in a timely manner and…
My order came in a timely manner and all my flavors are delicious.
1 de agosto de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for your feedback! We're thrilled to hear your order arrived on time and that you're enjoying all the flavors. Let us know if you ever need anything else!
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