2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Ver mais
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Leia as opiniões dos outros
I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Ver mais
A empresa respondeu
Great variety, fresh shisha, and super fast shipping. All in all a great experience! Would buy from Icon again and would definitely recommend.
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Informações de contacto
Estados Unidos da América
- +1 (786) 903 3678
- hello@iconhookah.com
- iconhookah.com
4,0
Bom
470 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 61% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da iconhookah.com
Thank you so much for the kind words! We're thrilled to hear you loved the product and had a great delivery experience. Looking forward to serving you again soon!
Very effective
One of the best website to order Hookah accessories, good and fast service!
19 de julho de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for the kind words and support! We're thrilled to hear you’re happy with our selection and service. If there’s ever anything you need or if we can make your experience even better, don’t hesitate to reach out. Enjoy your sessions.
Resposta da iconhookah.com
Thank you for your message, and we sincerely apologize for the inconvenience and delay you experienced.
We’ve sent you a message via email with the details regarding your order. Please check your inbox (and spam/junk folder just in case).
Thank you for your patience, and we truly appreciate your understanding.
Quality product
Quality product and the order to delivery is quick. Would like to see more larger options for the popular products
11 de julho de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for your kind feedback! We're thrilled to hear you were happy with the product quality and delivery speed.
We really appreciate your suggestion about offering larger size options for popular products — that's valuable input, and we’ll definitely pass it along to our product team for consideration.
If there’s a specific product you'd like to see in a larger size, feel free to let us know!
Thanks again for your support, and we look forward to serving you again soon.
Ne surtout pas se faire livrer en France
Le site semble sérieux, commande envoyée rapidement et bien suivie.
Malheureusement, si vous commandez depuis la France, sachez que les colis contenant du tabac à chicha sont systématiquement bloqués par les douanes.
Résultat : vous perdez l'argent, car le vendeur ne rembourse que si le colis lui est retourné, ce qui n’est pas possible en cas de saisie.
Dommage, car les produits sont rares et intéressants, mais inaccessibles depuis la France.
Je mets 3/5 pour prévenir les clients français, même si le service du site n’est pas en cause directement.
30 de maio de 2025
Resposta da iconhookah.com
Thank you for your honest feedback.
We’re glad to hear you were satisfied with our service and shipping process. However, we truly regret the issue you experienced with French customs.
Unfortunately, local customs regulations—especially regarding tobacco products—are beyond our control. As stated in our shipping policy, we can only offer refunds if the package is returned to us, which is not possible in the event of a seizure. We completely understand how frustrating that can be and genuinely wish there were a way around it.
We appreciate you taking the time to inform other customers, and we hope that in the future regulations may change to make these products more accessible.
If you ever have questions before placing an order or need assistance with alternative products, feel free to reach out to our support team. We’re always here to help.
Resposta da iconhookah.com
Thank you so much for your kind words!
We're glad to hear the shipping was fast and that you're happy with the product.
We appreciate your support and hope to serve you again soon! 😊
Fake, Lies, Dishonest company
People don’t shop here at all there disgusting people if ur packaging doesn’t get delivered they will not give no type of refund or send u another product out they will blame it on the postage people. They claim to be a great company when it comes to replacing anything that has not got delivered to you well that’s a lie, they won’t do any of that.
23 de abril de 2025
Resposta da iconhookah.com
We sincerely apologize and are very sorry that this situation has caused frustration. As we’ve previously explained, this is not a simple case of a lost package—according to the USPS tracking information, the order was marked as delivered. We fully understand that you’re claiming it was not received, but when a package is scanned as delivered, it limits the actions we can take without further investigation.
We did offer to file a claim with USPS on your behalf, but you chose not to proceed at the time. That option is still open—if you’d prefer for us to move forward with the claim, we’re more than willing to assist. Please let us know how you’d like to proceed.
Great tobacco with new flavors
Great tobacco with new flavors. Fast shipping. Highly recommend
21 de abril de 2025
Resposta da iconhookah.com
Thank you so much for the great feedback! We're glad you enjoyed the new flavors and had a smooth shipping experience. We truly appreciate your recommendation and support! 🙌
No customer service
I’ve spent over $300
Wrong items delivered,
Have made multiple attempts to reach support for a resolution,
Tried calling but No one answers phone
No response to emails,
virtual chat offers no assistance
Have waited for hours for live agent with no luck
1 de abril de 2025
Resposta da iconhookah.com
We're truly sorry to hear about your experience and the frustration it's caused. This is not the level of service we aim to provide. Please rest assured we’re escalating this now to get it resolved promptly. Could you kindly confirm your order number and the items you received in error? We'll make it right as quickly as possible.
Resposta da iconhookah.com
That’s awesome to hear! We're glad everything went smoothly with your order. Can’t wait to have you shop with us again soon—thanks for the support! 😊
The flavor is amazing it is exactly…
The flavor is amazing it is exactly like the description keep up the great work
26 de março de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for the kind words! We're thrilled to hear you loved the flavor and that it lived up to your expectations. We'll definitely keep the great work going—your support means a lot! 🙌
Company really takes good care of their…
Company really takes good care of their customers
1 de março de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you! We truly appreciate your kind words. Taking care of our customers is always our top priority! Let us know if there's anything else we can do for you. 😊
This was the best order
19 de fevereiro de 2025
Resposta da iconhookah.com
Thank you for your kind words! We’re so happy to hear that this was your best order. Your satisfaction means a lot to us, and we truly appreciate your support.
If there’s anything else we can do for you, don’t hesitate to reach out. Looking forward to serving you again!
I have ordered the same Hookah flavor…
I have ordered the same Hookah flavor from other companies, only for them to have absolutely no flavor. The one I ordered from Icon has good flavor and was cheaper than the other companies! I’m very pleased!
17 de fevereiro de 2025
Opinião espontânea
Resposta da iconhookah.com
Thank you for your feedback! We're thrilled to hear that you’re enjoying the flavor and that you found our pricing better than other companies. We take pride in offering high-quality, authentic products, and it’s great to know we met your expectations.
If you ever need more or have any questions, feel free to reach out. We appreciate your support!
I haven't received my order!!
I haven't received my order!!! The support service does not work!!! I tried both writing and calling! Give me back my money scammers
23 de janeiro de 2025
Resposta da iconhookah.com
We understand your frustration, and we sincerely apologize for the inconvenience. Please know that we are actively coordinating with the courier and our warehouse team to resolve this issue as quickly as possible.
As soon as we receive an update regarding your order’s status, we will inform you immediately. We truly appreciate your patience while we work on getting this sorted for you.
Thank you for your understanding, and we will be in touch soon with more information.
Great hookah! Need Tutorial Videos
The product itself is great! Especially for the price I paid. However, as a first time owner of a hookah I wish there was a tutorial on how to put it together. All the videos I found online were for the more advanced hookah’s.
19 de janeiro de 2025
Resposta da iconhookah.com
hank you for your feedback! We're thrilled to hear that you’re happy with the product and that you found it to be a great value.
We understand that assembling a hookah for the first time can be a bit challenging, and we appreciate your suggestion. While we don’t currently have a dedicated tutorial, we’d be happy to guide you through the setup process. Let us know if you need step-by-step instructions, and we can provide detailed guidance.
We also appreciate your input and will consider creating a beginner-friendly tutorial to help first-time owners like yourself. If you have any questions in the meantime, feel free to reach out—we’re happy to help!
Knowingly Sent Wrong Product
Ordered shisha that showed as in-stock on the website, but was knowingly sent the wrong kind. I wouldn't have minded it if they simply cancelled the ordered or had contacted me before switching the product, but they chose to inconvenience me with having to return the product. The only reason I don't give them 1 star is that they were at least nice about it and didn't try to charge me for a restocking fee.
1 de dezembro de 2024
Opinião espontânea
Resposta da iconhookah.com
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this caused. We understand how frustrating it can be to receive the wrong product, and we always strive to ensure our customers are fully satisfied. While we missed the mark on communication this time, we’re grateful for your understanding and appreciate your kind words about our customer service.
We are continuously working to improve our processes and will make sure to take this feedback into account for future orders. If there’s anything further we can do to make this right, please don't hesitate to reach out.
Thank you again for your understanding, and we hope to serve you better in the future.
Resposta da iconhookah.com
Thank you for reaching out, and I'm sorry to hear about the damaged items and the nearing expiration date. We take product quality and customer satisfaction seriously, and we want to resolve this for you as quickly as possible.
Could you please provide us details about the damaged items, such as pictures or the order number and send it to our customer support email? This will help us assess the issue and determine the best solution, whether it be a replacement or a refund.
Looking forward to resolving this for you.
Never made mistakes with orders
20 de dezembro de 2024
Resposta da iconhookah.com
Thank you for your message. We're glad to hear that you've had positive experiences with your orders so far! If there's anything we can assist you with or if you ever have any questions in the future, please feel free to reach out.
We appreciate your continued support!
Smooth process and great brands
25 de dezembro de 2024
Resposta da iconhookah.com
Thank you for your kind words! We’re thrilled to hear that you had a smooth experience and enjoyed our selection of brands. If you need anything else or have any questions, don’t hesitate to reach out.
We look forward to serving you again soon!
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