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ICS Learn Opiniões 

13 237
•
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Natalie was lovely to speak to and very helpful throughout my CIPD Level 5 enrolment. She took the time to listen, answer my questions and find solutions to the things I was unsure about. I really app... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently enrolled on the CIPD Level 7 Advanced Diploma in Strategic People Management with ICS Learn and Ciaran McEachen made the process very easy from start to finish. He answered all my questio... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was extremely pleased with the service I received when enquiring about an ICS learn course. Not only was Maggie extremely helpful she was very accommodating she helped me process my enrolment to th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’m delighted to have successfully completed my CIPD Level 5 Diploma with ICS Learn. Thank you to the team for their support and guidance throughout my learning journey. Balancing studies with a full-... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de aprendizagem à distância
  2. também em
  3. Centro Educacional
  4. Escola de educação para adultos
  5. Escola de negócios
  6. Fornecedor de serviços de carreira e educação
  7. Instituição educacional

Sobre ICS Learn

Escrito pela empresa

135+ Years Shaping Careers

Since 1889, we’ve helped people achieve the professional qualifications they need to move forward.

As proud partners of leading accrediting bodies like CIPD, AAT, Sage, CMI, BCS, and PRINCE2, we offer a wide range of globally recognised online courses, including:

Our flexible, 100% online courses are designed with working professionals in mind, offering you the flexibility to progress towards your professional goals – without putting your life on hold.

Learn at your own pace

Whether it’s at home, at work, or on-the-go, when you study with us, you’ll study whenever suits you best. 

Start anytime

No fixed enrolment dates. No waiting lists. Start studying whenever you’re ready, with extended support periods. 

Academic tutor support

Our expert tutors are on hand to answer your questions throughout your studies, making sure you're never navigating your learning alone.

Interest-free* payment plans

Spread the cost of your course across manageable, monthly payments at no extra cost.

Price match guarantee

Find a CIPD or AAT course for less with another provider? No problem! We'll match any online provider's price – so you can study with peace of mind knowing you're getting the best deal.

Your reviews matter

We're committed to open and honest feedback. To leave a verified review, please include your Student ID number by selecting 'Add your Customer Ref No' when prompted. This helps us respond to you directly and maintain the standard of quality service we pride ourselves on.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

13 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(13 237)

1055 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Absolute waste of money

Absolute waste of money the maths tutor did not help told my daughter to look on YouTube and when we phoned up customer service to ask for help with booking the exams because we needed the course code I was shouted at and told to 'Do it yourself' and then hung up on. Just buy some revision guides instead this is just a scam

16 de setembro de 2025
Opinião espontânea
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Resposta da ICS Learn

Hi Grace
We have requested further information to enable us to look into this further as this is not the experience we aim to provide on our programmes.
We look forward to hearing from you.
Kind regards
Melanie
Head of Student Experience & Insights

Classificada 5 em 5 estrelas

Excellent customer service Paul O'Rourke

Paul O'Rourke took the time to answer any queries I had via both phone and email. He helped to guide me on which level would be suitable for me based on my prior experience. He equally supported me in deciding the best tier for me and was able to get me a great price for the course.

17 de agosto de 2026
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Resposta da ICS Learn

Hi Dean

Thanks for the excellent review

Brilliant to hear that Paul was there to give you all the guidance and support you needed

Best wishes

Rory
ICS Learn

Classificada 5 em 5 estrelas

Michelle Kerr CIPD Advisor of ICS Learn…

Michelle Kerr CIPD Advisor of ICS Learn was incredibly helpful and efficient. Highly recommend.

7 de setembro de 2026
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Resposta da ICS Learn

Hi Jenny

Thanks for the amazing post

So pleased to know Michelle was there to provide all the help you needed

Best regards

Rory
ICS Learn

Classificada 5 em 5 estrelas

From initially contacting ICS learn…

From initially contacting ICS learn through to starting my course, Anne Marie McGarry has been so very helpful with everything, step by step, explaining everything as needed and providing the relevant information very efficiently! Thanks for all your help... my learning journey begins...!

3 de setembro de 2026
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Resposta da ICS Learn

Hi Heather

Thanks for the brilliant post

Happy you got all the advice and information you needed from Anne Marie

Kind wishes

Rory
ICS Learn

Classificada 5 em 5 estrelas

Anne Marie Mcgarry was amazing…

Anne Marie Mcgarry was amazing supporting me online to help me choose a course that was suitable to my needs and learning level, sent over links to make everything easier for me to find made it super easy and seamless to sign up at my pace with zero hassling and 100% support

31 de agosto de 2026
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Resposta da ICS Learn

Hi Nicol

Thanks for the amazing review

SO happy to hear that Anne Marie was there to make everything easier for you

Best regards

Rory
ICS Learn

Classificada 5 em 5 estrelas

Excellent course advisor and after…

Excellent course advisor and after sales support.

10 de setembro de 2026
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Resposta da ICS Learn

Hi Maneesh

Thanks for the positive feedback

Glad you've found everything going well and have been receiving the great support we aim for

Best wishes

Rory
ICS Learn

Classificada 5 em 5 estrelas

The website is easy to use

The website is easy to use, with helpful training information for new starters

31 de agosto de 2026
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Resposta da ICS Learn

Hi

Thanks for the kind post

Good to hear you've found the learning platform easy to access and navigate

All the best

Rory
ICS Learn

Classificada 5 em 5 estrelas

I had a great experience with…

I had a great experience with Christopher Neeson. He was very helpful, professional and patient throughout the enrolment process. He answered all my questions clearly and made everything easy to understand. I really appreciate his support and guidance. Thank you, Christopher!

11 de setembro de 2026
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Resposta da ICS Learn

Hi Rahela

Thanks for posting this kind review for us

Glad to know Christopher was able to provide you with all the knowledge and assistance you needed

Best wishes

Rory
ICS Learn

Classificada 5 em 5 estrelas

Excellent service

The whole process went really well from start to finish. Eva was very helpful, professional and supportive throughout, and she made the process smooth and straightforward. I really appreciate all her help and would definitely recommend her service.

11 de setembro de 2026
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Resposta da ICS Learn

Hi Olajumoke

Thanks for the great feedback

Happy to know you got everything you needed from Eva and found her advice so helpful

Kind wishes

Rory
ICS Learn

Classificada 1 em 5 estrelas

Avoid ICS Learn

Worst customer service, take the longest time to mark anything, several emails a day mostly duplicates with lots of emails following that suggest something different or “apologies got it wrong” type emails. Was definitely misold as was never told the course ends fully after a year, only under the impression it was just the tutor support! Paid a lot of money with not a lot in return! Avoid

11 de setembro de 2026
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Resposta da ICS Learn

Hi Jade

Thanks for the review

Our courses are provided with a limited study support period during which students must complete the required study/assessment.

We do keep student informed of this on the learning platform and will issue email notifications, alongside the relevant course updates.

We'd love to give you more specific advice, so please do respond to our information request so we can contact you directly.

Kind regards

Rory
ICS Learn

Classificada 1 em 5 estrelas

Avoid

I did CIPD level 7 through ICS and it was a waste of time, money, and effort.

Over the years I have had my work marked by tutors who did not read it, even once giving me feedback on a topic that I had not written about at all. Many students have shared similar experiences of feedback being poor, confusing, or for someone else's work entirely. Tutors are unhelpful at best, and often deliberately unkind at worst.

They frequently miss their own assessment deadlines, delaying course completion and creating additional stress for students who are trying to plan work and family commitments around end dates that shift.

Their standards for instruction are very low and their course materials do not meet basic expectations for this level of learning. They communicate changes and standards through notifications in the platform rather than through clearly issued annual guidance, making it impossible to understand what is expected or how the work will be assessed.

The experience has been chaotic, disjointed, and untenable. I have wasted years with ICS and I am one of many students who share this sentiment. Despite the public-facing trustpilot scores, student forums routinely name ICS as a provider to avoid. I recommend taking their advice and going elsewhere.

1 de agosto de 2026
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Resposta da ICS Learn

Hi

Thanks for the feedback

We're sorry to hear you haven't been happy with the assessment process and we'd love to investigate your concerns.

Please respond to our information request and we'll get in touch directly

Kind regards

Rory
ICS Learn

Classificada 5 em 5 estrelas

I had a really positive experience with…

I had a really positive experience with the Anastasiia from ICS Student Support team. I had completed my CMI Level 5 course last month, but recently needed to access the website again to check my results and updates. I contacted Student Support, and the Anastasiia whom I spoke to was extremely helpful and kind.

She went out of her way to help me regain access to the website for another two weeks as a goodwill gesture. I really appreciated her understanding, patience, and willingness to help even though I had already completed my course.

Excellent customer service and a lovely experience. Thank you so much for your help — it was genuinely appreciated!

11 de setembro de 2026
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Resposta da ICS Learn

Hi Gabria

Thanks for taking some time to leave this great review about your experience with the student support team

Happy to hear that you've found Anastasiia to be so helpful

Best regards

Rory
ICS Learn

Classificada 5 em 5 estrelas

I have had a really good experience so…

I have had a really good experience so far. Eva helped me a lot and explained everything very clearly.

9 de setembro de 2026
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Resposta da ICS Learn

Hi Praveena

Thanks for the kind feedback

Great to hear that Eva was there to provide all the help and assistance you needed

Best wishes

Rory
ICS Learn

Classificada 5 em 5 estrelas

Pretty smart

Pretty smart, smooth and easy!. Thanks to Paul O’Rourke for handling my application process professionally.

28 de agosto de 2026
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Resposta da ICS Learn

Hi Dennis

Thanks for the great review

Good to hear that you got everything done and trouble free with Paul

Kind wishes

Rory
ICS Learn

Classificada 5 em 5 estrelas

A great education institution choice to…

A great education institution choice to go with whether you’re fresh out of school or becoming a student years later. ICS offered amazing, detailed, clear, affordable and responsive support throughout my studies on both occasions. I recommend here if you want to gain your qualifications with flexibility!

30 de janeiro de 2026
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Resposta da ICS Learn

Hi Kysha

Thanks for the awesome review

Happy to hear you've been so happy with everything

All the best

Rory
ICS Learn

Classificada 5 em 5 estrelas

Excellent service

Excellent service, allows me to study independently while working full-time! So easy to sign up, so easy to start learning and plenty of time for course completion.

10 de setembro de 2026
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Resposta da ICS Learn

Hi Nicholas

Thanks for the amazing feedback

Happy you found the right course for your learning needs

Best regards

Rory
ICS Learn

Classificada 5 em 5 estrelas

CIPD Level 5

I contacted ICS on the phone since I was interested in enrolling for CIPD Level 5 People Management and I talked to Eva. She is a kind and talkative, guided me through all the presentation of the course and helped me with the enrolment process. She is really good at her job!
So now I am enrolled and looking forwad to achieve this new goal! Thanks a lot, I strongly recommend ICS and Eva.

8 de setembro de 2026
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Resposta da ICS Learn

Hi Calogero

Thanks for the great review

Great to hear that you had a nice time dealing with Eva and that she was able to get you all the advice and guidance you needed

Kind regards

Rory
ICS Learn

Classificada 5 em 5 estrelas

Anne-marie McGarry was very helpful and…

Anne-marie McGarry was very helpful and had me set up within half an hour .

9 de setembro de 2026
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Resposta da ICS Learn

Hi Julie

Thanks for the excellent feedback

So happy that Anne Marie was there to get you all the help you needed

Kind wishes

Rory
ICS Learn

Classificada 5 em 5 estrelas

Quick and personal

Quick and personal responsive and friendly service

10 de setembro de 2026
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Resposta da ICS Learn

Hi Laura

Thanks for the great review

Good to know you had a good experience

Best wishes

Rory
ICS Learn

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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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