I paid $125 in USDT (TRC20) for a…
I paid $125 in USDT (TRC20) for a server.
After receiving the payment, iDatam told me that I had to complete KYC with a physical ID before they would provide the server. Unfortunately, I currently don't have access to my physical ID.
I asked them for a refund because the server had not been provided, but they refused and told me that cryptocurrency payments are non-refundable.
In my opinion, the KYC requirement should have been clearly communicated before accepting such a large payment. I would not have placed the order if I had known about this requirement beforehand.
I am sharing my experience so other customers are aware of the KYC requirement and refund policy before making a payment.
My order was never delivered, and my $125 USDT payment was not refunded.
Resposta da iDatam
We appreciate all feedback, but we must directly correct the false claims made in this review to ensure complete transparency for our future customers.
1. KYC was explicitly disclosed BEFORE payment:
Your claim that the KYC requirement was a surprise is completely false. During our checkout process, it is technically impossible to make a payment without first manually checking a mandatory consent box. By checking this box, you explicitly agreed to provide physical KYC documentation and accepted our Terms of Service (TOS).
2. Highly Suspicious Account Activity:
We enforce strict identity verification to keep bad actors off our network. Your account behavior immediately triggered our security systems. You initially registered under the male name "Jack Henri" and later changed the account name to a female name, "Mary Ann Argarin," while attempting to use anonymous cryptocurrency. When asked to verify which identity was real using a physical ID, you refused.
3. Anti-Money Laundering (AML) Crypto Policy:
Our TOS clearly states that cryptocurrency payments (USDT/BTC) are strictly non-refundable in cases where a user refuses to verify their identity. This is a mandatory international Anti-Money Laundering (AML) protocol. We do not profit from these funds; they are legally frozen to prevent financial abuse, money laundering, and cybercrime.
4. Digital Copies are Unacceptable:
You offered to send "photos/scans saved on your phone." For obvious security reasons, we do not accept digital files, which are easily forged or stolen. We require a live verification of a physical ID to prevent identity theft.
We do not apologize for maintaining a secure network. If you are a legitimate customer, you are welcome to verify your true identity through our secure automated system, at which point your service will be provisioned or a refund will be evaluated. Until then, our decision is final.
iDatam Management
