IdentityIQ Opiniões 

482
•
TrustScore: 4 em 5

4,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The service was amazing and very helpful. I definitely will suggest for family and friends to use it. Thank you so much. I appreciate all the good tips I was given.

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve had to call a couple of times with general questions about my new subscription and they were glad to help. They were knowledgeable and even suggested add Ons that I very much needed at a reasonab... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Saw recurring charges for $24.95/month on my credit card. When calling to cancel this service that I never signed up for, the rep kept stating, "One more thing before we cancel your plan, we have an o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Mr Mark J assistance on my situation , I we’ll highly recommend identity iq , amazing customer service and Mr Mark Johnson did very promp job on my fraudulent situation , and his caring for my situati... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software
  2. também em
  3. Serviço de segurança de computadores

Escrito pela empresa

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection. Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week. IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

482 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(482)

54 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Carla was such a sweet person and took…

Carla was such a sweet person and took her time to assist me with my concerns and I appreciate her for that !

8 de janeiro de 2025
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Alexis! We're always happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Excellent service

Excellent service! She helped with all my issues!!

6 de janeiro de 2025
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Rams! We're always happy to assist.

Classificada 5 em 5 estrelas

Great customer service

Great customer service! I really appreciate it.

3 de janeiro de 2025
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Ayana! We're always happy to assist.

Classificada 5 em 5 estrelas

Personalized assistance

I wanted to express my gratitude for Carla's assistance today. She called me and provided step-by-step guidance to resolve my sign-on issue. She remained on the call as I followed each instruction, and I greatly appreciated her personalized support and in-depth knowledge.

3 de janeiro de 2025
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Joyce! We're always happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Awesome Service

Was patient and solved my issue quickly.

3 de janeiro de 2025
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Ghary! We're always happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Professional

My experience was knowledgeable that was a result of patience coupled with professional customer support. It's rewarding when representative shares knowledge that enabled me to continue with the hurdles that has led to issues beyond my control.

30 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Earlean! We're always happy to assist.

Classificada 4 em 5 estrelas

The customer service received was good

The customer service received was good. I’m still working with Christin to make sure my credit information isn’t compromised. Thank you

26 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Vernessa! We're always happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

identity theft

After falling victim to identity theft. I had the pleasure of having Christian Cruz helping me. He has been amazing and supportive. He answers all my questions and always shows extreme patience during this difficult time. And ALWAYS follows up. He is the BEST!

26 de dezembro de 2024
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logótipo da IdentityIQ

Resposta da IdentityIQ

Thank you for taking the time to share your feedback, Melissa. We're pleased to hear our Customer Care Center was able to provide you with valuable identity theft protection information.

Classificada 5 em 5 estrelas

Jahs customer service was exceptional

Jah went over a lot with me and informed me of multiple ways the company can help with my personal credit goals. Very big help and no matter how stupid I thought a question might seem he reassured me that there is no such thing as a stupid question when I’m trying to gain knowledge about credit.

14 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Teyonnah! We're always happy to assist.

Classificada 5 em 5 estrelas

IdentityIQ Review

IdentityIQ Review: Outstanding Support in a Difficult Time

I recently had the unfortunate experience of having my personal information compromised due to a data breach. In the midst of this stressful situation, I reached out to IdentityIQ, and I must say, their service and support exceeded my expectations.

Christian C., my representative, was not only professional but also empathetic and incredibly knowledgeable. He patiently guided me through the steps to secure my identity and provided detailed insights into the monitoring services offered by IdentityIQ.

The platform itself is user-friendly, offering real-time alerts, detailed credit monitoring, and tools to help mitigate potential damage caused by identity theft. With Christian’s assistance, I was able to take the necessary precautions to safeguard my financial and personal information.

IdentityIQ’s swift action and thorough service gave me peace of mind during an otherwise challenging time. I highly recommend their services to anyone looking for a reliable and proactive identity protection solution.

Rating: ⭐⭐⭐⭐⭐

Thank you, Christian C., and the IdentityIQ team, for your exceptional support!

19 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Nikia! We're always happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Great Customer Service Support

I had a great over the phone customer experience with Dawn. She was very knowledgeable of everything I needed to know. Thank you!

16 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Shaun! We're always happy to assist.

Classificada 5 em 5 estrelas

This was the 3rd time we had an issue…

This was the 3rd time we had an issue with each of our accounts and each time no one could determine why our credit cards would not work. The assistant today found the cause in about 2 minutes. She was wonderful and fun to work with.

16 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, William! We're happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Her patience was great

Her patience was great

11 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Mark! We're always happy to assist.

Classificada 5 em 5 estrelas

Randy and Shelby

Randy and Shelby, were amazing professional, knowledgeable and pleasant to talk with, customer relations phenomenal.

Thank you,

11 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Rodano! We're happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Kenya was kind

Kenya was kind, patient and knowledgeable and we came up with a solution. Thank you Kenya

9 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Melinda! We're always happy to assist.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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