IdentityIQ Opiniões 

482
•
TrustScore: 4 em 5

4,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The service was amazing and very helpful. I definitely will suggest for family and friends to use it. Thank you so much. I appreciate all the good tips I was given.

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve had to call a couple of times with general questions about my new subscription and they were glad to help. They were knowledgeable and even suggested add Ons that I very much needed at a reasonab... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Saw recurring charges for $24.95/month on my credit card. When calling to cancel this service that I never signed up for, the rep kept stating, "One more thing before we cancel your plan, we have an o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Mr Mark J assistance on my situation , I we’ll highly recommend identity iq , amazing customer service and Mr Mark Johnson did very promp job on my fraudulent situation , and his caring for my situati... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software
  2. também em
  3. Serviço de segurança de computadores

Escrito pela empresa

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection. Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week. IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

482 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(482)

54 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great customer service

Great customer service

10 de dezembro de 2024
Opinião espontânea
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Tonya! We're always happy to assist.

Classificada 5 em 5 estrelas

Best Customer Service EVER!!!!!

Customer Service, Professionalism, Any and everything you can think of under the sun to help me with what I was looking for was over achieved. Great Job!!!

9 de dezembro de 2024
Opinião espontânea
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Resposta da IdentityIQ

Thank you for sharing your 5-star experience with our Customer Care Center, James! We're happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Greatfulness…

It was great to understand what was happening and how you guys help so much. The alerts are a great way to stay connected in our credit reporting journey

2 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for your 5-star review of our services, JC! We're thrilled our credit alerts helped support your financial goals.

Classificada 5 em 5 estrelas

Jacqueline was very thorough and…

Jacqueline was very thorough and patient. She was very helpful and I was very impressed with her explanations regarding what IDENTITYIQ has to offer.

3 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Tam! We're always happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Made me feel comfortable on the…

Made me feel comfortable on the decision to stay with your service. I was going to cancel your service but was given so much helpful information on how to better my financial situation and also how to protect my financial stability and identity.

5 de dezembro de 2024
Opinião espontânea
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center! We're always happy to assist.

Classificada 5 em 5 estrelas

The rep was extremely helpful and…

The rep was extremely helpful and informative. He was able to give clear instructions on the steps to take to protect my identity.

4 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Chrishana! We're always happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Whom ever took my call today was by far…

Whom ever took my call today was by far the most helpful in my entire stressful day today! And I didn't have to wait long for a pick up!

5 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Jamila! We are happy to assist.

Classificada 5 em 5 estrelas

After numerous failed attempts to use…

After numerous failed attempts to use the product I was by chance talk with Chris which took his time to understand the issue and get results. It definitely took some time but he produced results.

3 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your 5-star experience with our Customer Care Center, Danielle! We're always happy to assist.

Classificada 5 em 5 estrelas

Super professional agent

Super professional agent. Great listening skills, communication and had a natural conversational call control.
Having been both a dispatch supervisor and customer care rep myself, Melissa's handling was ultra professional.
Please, give her a raise!

4 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center! We're always happy to assist.

Classificada 5 em 5 estrelas

Person was knowledgeable

Person was knowledgeable, respectful, patient & pleasant to work with.

2 de dezembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Linda! We're always happy to assist.

Classificada 5 em 5 estrelas

The a team

All the staff very helpful mark outstanding I can't say enought I wood recommend friends and family very please with the service

13 de novembro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Marketta! We are happy to assist.

Classificada 5 em 5 estrelas

great person and provide very…

great person and provide very educational information to me

10 de novembro de 2024
Opinião espontânea
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Resposta da IdentityIQ

Thank you for sharing your 5-star experience with our Customer Care Center, Andrew! We're always happy to assist.

Classificada 5 em 5 estrelas

Awesome employee

Well been speaking with Jah excellent customer service skills. Very knowledgeable about his job well spoken a breath of fresh air plus goes above and beyond for the client's he definitely needs a award for the service he provides

30 de outubro de 2024
Opinião espontânea
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Lisa! We're always happy to assist.

Classificada 5 em 5 estrelas

So happy that I did not cancel

Initially, I called to cancel my membership because the app made absolutely no sense to me. I would get alerts and never knew what they meant and it just wasn’t worth keeping. After talking with the representative I had changed my mind and decided to keep it. She explained everything in depth and made me feel 100% better about it. She also went over a lot of key features about my package. I could not thank her enough!

28 de outubro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Shameitra! We're always happy to hear how amazing our team is!

Classificada 5 em 5 estrelas

Was very helpful and very knowledgeable…

Was very helpful and very knowledgeable took the time too explain and made me understand so much better thank you so much

28 de outubro de 2024
Opinião espontânea
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Sanabria! We're always happy to assist.

Classificada 5 em 5 estrelas

IdentityIQ has Excellent Customer Service

Jacinta was very patient with me. I signed up with Identity IQ because a job application asked me to have a copy of my credit report printed out for the interview. Which I thought was suspicious, but I need work. After I told the story to Jacinta, we talked about job scams and she noted my story, as the potential job had a link to IdentityIQ to order the credit report. So I was calling IdIQ to cancel the account before the 7 day trial expired. Jacinta listened actively and explained some of the benefits of having IdIQ coverage and I signed up for a 9.99/ mo baseline service. I really appreciate it and will return to IdIQ when it's time for a VPN and more coverage. Well done, Jacinta!!

26 de outubro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Kristine! We're always happy to assist.

Classificada 5 em 5 estrelas

Omg IdentityIQ is amazing I've been…

Omg IdentityIQ is amazing I've been with them for years to the point I am grandfathered into their system in addition, while working on my credit the rep who worked with me was John He was super amazing in helping me dispute idems off my credit and help my husband become a member with you as well and we also ended up added extra protection onto accounts with IdentityIQ 24-hour automated identity monitoring service and his customer service skills and how me handled the call was top notch thank you again for the Gems you gave me on credit and becoming a first time home buyer xoxo

25 de outubro de 2024
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Resposta da IdentityIQ

Thank you for sharing your experience with our services! We're always happy to hear how amazing our team is!

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