We have been using Letterflow for 7…
We have been using Letterflow for 7 months, it has taken so much pressure off us as a practice. Good working communication between the practice and Workflow.
10 de julho de 2026
Opinião espontânea
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Informações sobre a empresa
Escrito pela empresa
We help organisations work more efficiently, safely, and sustainably. Letterflow specialises in removing administrative burden from clinical teams, enabling them to focus on patient care. Our services include document and correspondence processing, back-office administrative support, workflow optimisation, and technology-enabled operational redesign. We integrate seamlessly into existing systems and processes, avoiding unnecessary disruption. What sets Letterflow apart is our deep understanding of the NHS and primary care environment. Our leadership team brings hands-on experience at board and CIO level within large GP organisations, allowing us to design services that are practical, compliant, and aligned with real-world pressures. We embed information governance, data protection, and clinical risk considerations into everything we do. Security and compliance are central to our approach. Letterflow operates within robust governance frameworks and works with NHS-aligned infrastructure and partners to ensure patient data is handled lawfully, securely, and transparently. We are trusted by practices across England and continue to grow through long-term partnerships. We believe outsourcing should feel like an extension of your own team, not a distant third party. Our focus is on reliability, responsiveness, and continuous improvement, supported by clear communication and measurable outcomes. Letterflow exists to help primary care organisations reduce pressure, regain control of their workflows, and deliver better experiences for both staff and patients.
Informações de contacto
66 Paul Street, EC2A 4NE, London, Reino Unido
- 020 4591 8198
- hello@ideoshift.co.uk
- ideoshift.co.uk
4,2
Bom
6 opiniões
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Excellent support for our coding needs
I’ve been using this company for clinical coding support and have been really pleased with the service. They’re professional, reliable, and the quality of their work is consistently high.
Turnaround times are quick, and communication is always clear and helpful. They have a strong understanding of clinical coding, which makes a real difference to our day-to-day work.
Overall, a very dependable and easy-to-work-with team — I’d definitely recommend them.
17 de junho de 2026
Opinião espontânea
A fantastic team to work with
A fantastic team to work with - professional, responsive, and extremely efficient. Their expertise in document processing and coding has made a noticeable difference in reducing administrative burden and improving workflow.
20 de maio de 2026
Opinião espontânea
Our experience with Ideoshift has been…
Our experience with Ideoshift has been outstanding. We partnered with them to streamline our document management, and they have been incredibly responsive and flexible in adapting to our specific primary care workflows. The entire process is now smoother and significantly more efficient. Most importantly, it has introduced a level of predictability that has boosted our admin team's morale and markedly improved our confidence in patient safety. A true partner in clinical administrative excellence.
5 de março de 2026
Opinião espontânea
Resposta da Letterflow
Hi Dr Sheikh,
Thank you for the kind words — we really appreciate you taking the time to share this.
It’s been a pleasure working with you and your team, and we’re glad to hear the impact has been felt both in efficiency and in supporting patient safety. That predictability piece is exactly what we aim to bring to practices under pressure.
Great service so far in reducing our outstanding clinical coding
Great communication and assurance from this company prior to commencing our project. Excellent level of work so far. The numbers outstanding for coding are reducing, from nearly 12000 initially to 9514 in a couple of weeks, and we’ve had Christmas bank holidays.
I’m rather pleased as we will have had incoming mail during this period and our local coder has been on leave over the holidays. The ‘outstanding to code’ numbers would have definitely risen during this time, as Health care doesn’t stop for Christmas so I’m rather pleased.
No issues/concerns have been reported to me so far by our Practice Team. Ideoshift asked us to feed back immediately should anything come to light, although I’m not expecting this.
2 de janeiro de 2026
Opinião espontânea
Resposta da Letterflow
Hi Marie,
Thank you — really appreciate the feedback. It’s great to see the backlog coming down, especially over such a busy period. We’ll keep pushing to maintain that momentum.
One of my best clinical decisions !! :)
Been with ideoshift since the inception and really pleased as how it has changed my practice's dynamics.
No more off sicks, no recruitment hassles, no staff problems. All replaced by a very quick turn around for an error free coding.
Much safer clinical care combined with an efficient, effective and much cheaper option. One of my best clinical decisions.
5 de janeiro de 2026
Opinião espontânea
Resposta da Letterflow
Hi Dr Rizvi,
Thanks so much — that means a lot. Delighted to hear the impact it’s had on your practice, and we’ll keep delivering at that standard.
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