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I deposited $250 with minimal fuss. Standard verification details. I played poker for 1-2 hours, stagnating to begin but then losing the odd hand. I lost most of the initial deposit so made another $250. Again, no issues.
I continued playing next few hours with a bit more success. Nothing major, just steadily recouped initial deposit and just broke even. Standard normal variance though (up and down swings).
My wallet was never visible while playing and the only way to check was to exit the game, afterwards which I joined a new game (can’t see why changing poker games is a problem?).
I got lucky on a few hands in short succession. Mainly through punting. Got to around $300 in front (800 altogether).
I knew I’d eventually lose it if I didn’t withdraw so I tried to take my initial stake out (around 400). After requesting a partial withdrawal, I continued to play but not for long.
I woke up to en email stating my transaction was declined. No reason provided. I tried to logon but my account was disabled and was told to contact customer service. My original deposits were returned minus transaction fees to the bank account I deposited from.
After asking for an explanation, they said my account was flagged for “fraudulent activity”. When I asked for a more specific reason or evidence, I was informed that details of the decision could not be disclosed and I could not appeal the decision.
Also, weirdly, they stated not to create a new account…like I’d want to deposit and not be able withdraw. I’d be interested to know if they would have refunded my deposits if I lost.
Given the minimal oversight, I’ve been told there’s not much I can do. I asked for a full list of my transactions but they haven’t been helpful.
Limits saved without an error message, yet changes only took effect the next session. I expected immediate application and clearer feedback.
5 de setembro de 2025
Opinião espontânea
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