Total waste of time. Why have a credit card to use with a company then an app that doesn’t work with the verification of the same company? Gave up after numerous attempts trying to get verified. Card... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
**literally** the worst credit card i have ever had in my life. Dispute raised, retailer agreed to refund, Ikano block the card anyway. Days and days of asking for call backs, none ever get... Ver mais
I cannot belive a bank has so many negative scores!! My experience with has been like most terrible customer service, broken promises. No care for the customer, then the standard robotic response abou... Ver mais
A empresa respondeu
I have had a few interest free loans with Ikano Bank and I can honestly recommend them to anyone. I have always paid my DD when it is due, currently I am just about finished my current loan for some... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Ikano. We're a bank that puts our customers at the heart of everything we do, so treating you fairly comes naturally.
Informações de contacto
Waterfront House, Waterfront Plaza, Station Street, NG2 3DQ, Nottingham, Estados Unidos da América
- via website ¦ Facebook: facebook.com/IkanoUK ¦ Twitter: @Ikano_UK
- ikano.co.uk
2,2
Mau
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 52% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
no customer service
Purchased a kitchen from ikea with zero finance from Ikano bank. Very bad customer service from ikea and now its three months with no reply After complaining to the Bank The list is so long on the bad fitting from ikea and Ikano just dont give a dam
6 de julho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good afternoon,
I have passed your details over to our Complaints and Claims Team and someone will be in touch with you shortly. Thanks for taking the time to leave a review and I'm sorry for any inconvenience this has caused you.
Horrid company
This is a horrible, ignorant, dodgy company. Untrustworthy and unprofessional.
I contacted them via email asking them to stop calling me due to health reasons, and asked them to communicate via email. They carried on calling, which is a breach of GDPR.
They've continually added on charges whilst knowing full well I was experiencing financial difficulty. They also edited MY letter that I sent to them, and then proceeded to ignore me altogether, whilst STILL adding on insane penalty charges.
Why do companies like this not realise that they're more likely to actually get their money if they stop adding on insane, unreasonable charges?
I hate them.
11 de julho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good afternoon,
Thanks for your review and for bringing this to our attention, we’re sorry to hear about the experience you’ve had. We appreciate you don't wish to provide any further information to us. However, we would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
No problems encountered.
5 de julho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning, thank you so much for taking the time to leave this review. It's great to hear how happy you are with our service.
They are so helpful and answer all my questions
They are so helpful and answer the phone with a lovely happy voice well every time I have rang up and when you suffer bad with mental health a happy voice at the other end of phone is nice highly recommended
30 de junho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Thank you so much for sharing this review with us. We pride ourselves on how we treat our customers, so it is wonderful to hear you feel the same way when you call us. Thanks again for taking the time to leave us this review.
keeping me informed of my payments for…
keeping me informed of my payments for my suite with Ikano bank thank you
5 de julho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good afternoon, thank you so much for taking the time to leave this review. It's great to hear how happy you are with our service.
Simple no fuss loans.
1 de julho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning, thanks for taking the time to share this feedback with us. It's great to hear such lovely feedback for us. Thanks again.
Easy to access account information and…
Easy to access account information and regular updates provided re loan balance
28 de junho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good afternoon Susan. Thank you so much for taking the time to leave such great feedback for us, it's lovely to hear how pleased you are with the service we have provided to you.
Very SATISFIED THANK YOU
21 de junho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning , thanks so much for taking the time to leave this review. We really appreciate it.
Super ok ,easy and quality
15 de dezembro de 2022
Opinião espontânea
Resposta da Ikano Bank UK
Good morning , thanks so much for taking the time to leave this review. We really appreciate it.
No fuss no hassel !
No fuss no! um'ing and err'ing! straight in and
very helpful to boot.Very pleased by their performance
in this day and age.
8 de junho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning, thank you so much for taking the time to leave such lovely feedback for us, it's great to hear how pleased you are with the service we have provided.
Very helpful pleased service 😀
7 de junho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Hi Martin, thanks for taking the time to share this feedback with us. It's great to hear such lovely feedback.
stress free banking loan
5 de junho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning , thanks so much for taking the time to leave this review. We really appreciate it.
More like Ican'to
Finished paying off my IKEA loan early to help with debt management in this time of living crisis. Ikano decide to just keep the direct debit going and slap a £250 charge on my account this month as an overpayment. I will struggle to eat now. Thanks!
2 de junho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
The smoothest loan I’ve ever had
I’ve taken a lot of finance out over the years and honestly, Ikano is probably one of the best to use. My loan was for furniture from DFS. I was approved quickly. I love the fact I get monthly emails with updates for my balance. I am especially grateful for the fact that when I’ve missed a payment, I am not hassled or bullied into repaying it quickly. With the cost of living and other bills, I have made a fair few payments late but it hasn’t been a problem. I’m very appreciative that even though they do charge a late fee, instead of being due immediately it is just added to my overall balance so I don’t have to stress about making the late payment itself with the additional fee - the fee is just added so I can pay it when I have it, which really helps more than I could say! The odd times I have had to communicate with Ikano, they’ve been friendly and very quick to get in contact. Easily the best finance company I have used and would happily use them again.
2 de junho de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning Lauren, thank you so much for your kind words and your fantastic 5* review for us. We pride ourselves on providing excellent customer service and it's wonderful to read this has happened. Thanks again for leaving us such great 5* feedback.
Nasty scamming company doesn’t even…
Nasty scamming company doesn’t even know what section 75 is
This is a dfs loan
30 de maio de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good afternoon, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
kept informed regular by e mail
26 de maio de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Thank you so much for taking the time to leave us a 5* review.
Very informative.
24 de maio de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Thank you so much for taking the time to leave us a 5* review.
just terrible communcation and customer…
just terrible communcation and customer service. I have been trying to contact them for a month because I keep getting a system error message on my personal page but people on the other end are either really poorly trained or lack any experience talking to customers. Absolute shambles! Never seen such poor service in the UK yet.
10 de maio de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
I have requested on a number of…
I have requested on a number of occasions a settlement figure to pay off my loan. Filled in the online form but still nothing. I have tried to call you but you never answer. Closed for lunch and closed from 4.30pm. How do i pay off this loan if i cant get hold of you. I will be cancelling my direct debit then i'm sure that will prompt you to respond.
16 de maio de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Good morning, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
better communication needed
I have not got any confirmation letter and need the number to find out the remaining balance on my account.
I have managed to find a sort code and account number for Ikano but it just goes to payments and again request a number I do not have.
I have emailed customer service and not had a reply.
If by chance Ikano see this please get in touch as I would like to know you have received my payments and how long I have left to pay off my loan.
Maria Wiltshire.
12 de março de 2023
Opinião espontânea
Resposta da Ikano Bank UK
Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.