Ikano Bank UK Opiniões 

I wasn't given the correct information on time of purchase., I've been having and its' still ongoing some issues with a piece of furniture from SCS, and asked this loan bank for help.
obviously they sided with SCS, so I was very disappointed with there final resolution and, the furniture in question was less than 18 months old when the fault appeared so, beware before you accept any loans from this company.
Update.
In response to Ikano Banks reply, I'm still waiting for someone to contact me!

Ikano provide a brilliant alternative to the inferior, lower rated products being offered by the big name High Street providers. Been investing in their Fixed Rate Bonds for years and have never had any problems whatsoever. Total satisfaction!

Ecseptional Bank warm and friendly but professional at the same time also they listen to there customers Thankyou

Great loan experience, would borrow from ikano again if needed.

Attempting to call and have been since the 15th August !!!! No one answers the phone at all. Apparently they have paid me some money due to an overpayment and yet no money has been received!!!!!

I was offered the Ikano funding service for an energy efficiency improvement project with Cisco Homes Ltd. They completed the necessary administration & setup for this in March 2020. I received the information mainly by email. The work was completed. It was a simple process and there were options to overpay without any additional costs which was very helpful at the time. The early payment in full option was accepted and completed. Now in 2023, I've found the Ikano website helpful & easy to use and have gleaned some info in the frequently asked questions (FAQs) for 2023 - 2027 financial planning ideas

I have had no issues just great service. I bought a DFS sofa and the monthly statement arrives every month on time.

Brilliant bank which has helped me no end over the years couldn’t of done a lot of things without them they let you k ow whenever a payment is due I’ve never ever had a problem with them

There internet system is the worst I have ever had to deal with, no customer support. I would never recommend or use this bank for any finance in the future

Perfect smooth running account and monthly ststements

Easy to setup - Non existent customer service after the fact.
We set up an account in our correct house number which 15. A welcome letter was then sent to 15 and we received our IKEA delivery to number 15. Randomly when logging on to my online account it shows that the house number has been changed to 13. There's no way to change it so emailed customer services who asked me to provide details which I did. The next advisor then emailed me back telling me how to view my account online!? I've tried to raise a complaint on their website on two separate devices yet each time you click on the submit button it doesn't go anywhere so not the easiest to deal with.

It was a stress free simple process throughout the payment process which I did via direct debit. Everything went to plan from start to finish. The Banks communication was very good. I also received regular updates of my payments/balance of our loan throughout the loan period. I would definitely use Ikano Bank again and recommend to Family & Friends

Akito bank has made my loan easy always keeps me up to date perfect

I have a series of missed/late payments due to the bank being ‘self service’ - I could speak to customer services but they would not update my direct debit date to coincide with my monthly wage as it is a ‘self service only’ bank?? I could not change the date myself as I had an older iPhone that wasn’t compatible with their app. Their only suggestion was to use someone else’s computer or phone which I eventually did. I filed a complaint and have heard nothing from them.

Ikano contacted me after this review but when I call back the lines are closed in the middle of the afternoon on a week day. I have replied to emails asking to confirm my details.. nothing further. I’ll keep trying to call back. What a frustrating system.

Ikano bank is very efficient, understanding and easy to reach.

VERY SECURE AND SAFE.
Used it for 10 years,never had a problem of any kind

I’ve had no problems, a great service