Horrible, horrible return policy. I received 2 pieces of the same art so obviously had to return one of them. $170 later because they refused to to pay return shipping, I am so very upset. I asked... Ver mais
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Leia as opiniões dos outros
Great choices at great prices with really quick delivery. Ordered 2 monitors and they came really quickly and were very securely packed. A simple hassle free purchase that worked seamlessly. Recommen... Ver mais
A empresa respondeu
Hatte Angst, hier zu bestellen, da viele schlechte Bewertungen vorhanden sind. Der Preis hat aber dennoch überzeugt. Bei Ikonic wurden von uns über Amazon 30 TVs geordert. Diese wurden wie ange... Ver mais
A empresa respondeu
Ich habe über Amazon bei diesem Händler bestellt. Trotz meiner Rückgabe habe ich das Geld nie zurückbekommen. Zahlreiche Anrufe, eine Email auf die bis heute nicht geantwortet wurde. Ein einziges mal... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Put simply, Ikonic sell technology - great technology! The type of products that you sell and importantly, technology that your customers want. We are passionate, experienced and approachable. Because Ikonic are independent, we aren't aligned to any one brand, which means that our customers are always our priority, which is why we have built trust with our customers over many years.
Informações de contacto
P16, Heywood Distribution Park, Pilsworth Road, Heywood, OL10 2TT, Heywood, Reino Unido
- 01706 360 000
- info@ikonic.com
- ikonic.com
3,2
Aceitável
33 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
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Such a scam
Such a scam! They are liers and professional scammers hiding behind their "technicians ".
They send me a broken tv and I have proof it arrived like that and now they are refusing to refund me even after they admitted it happened during the delivery.
They recovered the broken tv and now refuse to refund or exchange and let me with nothing! I'm a disabled person and they are taking advantage of the customers like me.
Disgusting company and Disgusting behaviour. I'm gonna keep fighting and telling everyone how dodgy and bad they are.
31 de julho de 2024
Opinião espontânea
Habe einen Fernsehgerät bestellt
Habe einen Fernsehgerät bestellt, mit festgelegtem Lieferdatum da es dringend benötigt wurde.
Alles wurde zugesagt, habe den ganzen tag gewartet und sogar telefonisch Kontakt aufgenommen.
Gerät wurde erst Tage später geliefert. Habe da kein Bedarf mehr bestand den Vertrag widerrufen und sollte es auf meine Kosten zurück senden. Ich weigerte mich die Kosten zu übernehmen und bat um Zusendung eines Retourenlabels, dann kam die Nachricht, dass Gerät würde abgeholt. An dem mitgeteilten Termin wartete ich wieder, niemand kam. Nach 5 weiteren Tagen wurde es dann abgeholt. Der volle Betrag wurde mir bis heute nicht erstatte.
Das Unternehmen arbeitet nicht ehrlich und lügt die Kunden an.
14 de junho de 2024
Opinião espontânea
Resposta da Ikonic Technology Ltd
Es tut uns leid, dass Sie beim Kauf und der Lieferung Ihres Fernsehers Probleme hatten. Wir empfehlen Ihnen, sich an die deutsche Kundendienstabteilung des Unternehmens zu wenden, mit dem Sie bisher zu tun hatten.
I have bough tonnes from these guys
I have bough tonnes from these guys, TVs, Lenovo X1 fold laptop, Lenovo tablets, iPads and each time I order it is next day delivery and prices are unbeatable. Cannot fault them. Will always come back for all of my tech needs. Thanks guys!
18 de abril de 2024
Opinião espontânea
Resposta da Ikonic Technology Ltd
Thanks for the feedback Jake, we hope to be of service again soon.
Achtung Käufer
Achtung Käufer! Hier bestellt man neue Ware und bekommt gebrauchte B-Ware mit deutlich sichtbaren gebrauchsspuren geliefert. Amazon erstellte mir ein Rücksendeetikett sonst hätte ich den Artikel noch auf meine kosten zurück senden müssen. Der Verkäufer zögert die Rückerstattung hinaus, bis jetzt noch kein Geld zurück. Ich kann nur abraten hier zu kaufen, schaut euch die Verkäufer Bewertungen auf Amazon an dann wisst ihr was ich meine. Ich bin leider darauf herein gefallen.-----Update zur Antwort des Verkäufers: Es wurde alles ausführlich beschrieben und Beweis Fotos geschickt wie der Monitor bei mir angekommen ist, die Schraube wo der Standfuß befestigt ist, ist verhunzt, sämtliche Kantenschutzfolien waren nicht mehr vorhanden, vereinzelt sind nicht mehr die Originalen Samsung Clips vorhanden wo die Kabel mit zusammen gebunden sind und der Monitor hat links oben an der Seiten Kante eine leichte Beschädigung. Außerdem wurde der Artikel von Amazon Warehouse verschickt da kann es sich ja nur um ein Rückläufer handeln. Ich habe einen neuen Monitor bestellt. Sie lügen nur herum, was soll das ganze. Der Monitor wurde direkt wieder verpackt und zurück geschickt. Wenn ich mein Geld nicht zurück bekomme werde ich einen Anwalt einschalten müssen.
8 de novembro de 2023
Opinião espontânea
Resposta da Ikonic Technology Ltd
Thank you for taking the time to leave us a review.
We are shocked and very disappointed to see that you were unhappy with your experience with us. We therefore investigated this with the utmost importance.
Looking through your order information and communication history with our customer service team, the issue you described was only reported to us yesterday. Within a matter of minutes, you raised your complaint with our team and demanded a refund without allowing the required time for a return or investigation into your complaint.
This review was also raised mere moments after raising your complaint, which also didn’t allow for a proposed resolution.
We investigated the issue you raised which was the concern that you have received a ‘used’ item where the item was purchased was brand new. Here at Ikonic, we have a very strict quality control procedure that tracks an item’s history based on its unique, manufacturer issued serial number.
Your unit had no prior history, between arriving with us from the supplier, and being sent out to yourself shortly after.
We feel that there was no sufficient evidence provided by yourself to indicate that a used item was received. The item was returned almost immediately after raising your complaint which didn’t allow us time to further discuss the issue with yourself.
Due to this, no further action will be taken until the unit has been received back and inspected by our technician team.
Once we receive the monitor back, we will deal with this in a timely manner and issue an update as soon as humanly possible.
Kind regards
Ikonic
40% restocking fee!!!?!
Customer canceled with us within 24 hours of us making our order Ikonic wanted to charge a 40% restocking fee before the order was due for delivery. We are a small company and now have to dispose of 3k of equipment at a loss, to pay for ikonics greed. We saved little more than a few pounds by not making the order from regular websites
20 de junho de 2023
Opinião espontânea
Resposta da Ikonic Technology Ltd
Hi, thank you for taking the time to leave us feedback. Could you kindly contact our customer services team to provide some more details relating to your order? There is currently not enough information for us to work from in order to attempt to assist you.
They sent me older model with lower…
They sent me older model with lower specs (ordered lg 32lq63006la, received lg 32lq631c0za) and tried to tell me that this is newer model hoping I will keep it! Thankfully I didn’t open the box and read the label on the box beforehand, otherwise they would charge me for “re-boxing” and posting back even though they are at fault. After I contacted Amazon they arranged collection and full refund but other buyers were not that fortunate.
13 de março de 2023
Opinião espontânea
Resposta da Ikonic Technology Ltd
I’m sorry to see you feel you have had a negative experience with us. I can see that the matter was quickly resolved, and you have received a full refund.
We sincerely apologise for the inconvenience caused by this matter. It is certainly not our intention to mislead our customers, and we take these matters very seriously. The item you received was not an older model with lower specs as advised in the review, however we appreciate there may have been a misunderstanding here.
We work hard to perfect our quality control processes to ensure that our customers receive the correct products and avoid such instances.
We appreciate your diligence in checking the label before opening the box. Looking into your order details, I can’t see that at any point we advised that you would be charged for re-boxing. This is not something we request, and especially in your case, a full refund was offered and processed. Additionally, a free collection was arranged at the first point of you raising this issue with us. This contact was not through Amazon or arranged by Amazon as you advised, but by us directly.
Once again, we apologise for the inconvenience. We feel we took appropriate and quick action to resolve the matter within a matter of only a few days.
Aaron burt - top service
Regularly order from Aaron at Ikonic, great product knowledge, speedy turnaround and will always go the extra mile to help. Highly reccomend him to anyone in need of an IT supplier.
14 de março de 2023
Opinião espontânea
Resposta da Ikonic Technology Ltd
Thanks for taking the time to provide feedback, it is much appreciated.
Great company to buy from!
Really smooth customer service from start to finish. We’re a used car dealer and we purchased some laptops and monitors for our offices. We then made a second purchase for some TV’s for our showroom. Everything was exactly as described and delivered quickly and efficiently. Would highly recommend.
5 de janeiro de 2023
Opinião espontânea
Resposta da Ikonic Technology Ltd
Thanks for the feedback Laura, much appreciated
Excellent customer service
customer service helped me with connecting the tv to my existing soundbar.. great service, delivered on time would use again. A++
11 de janeiro de 2023
Opinião espontânea
Resposta da Ikonic Technology Ltd
Thanks for taking the time to leave us feedback and glad we were able to get you set up with your new equipment.
Bought a Samsung soundbar from this…
Bought a Samsung soundbar from this company for the first time. Quality as expected and delivery on time. Happy to recommend.
9 de janeiro de 2023
Opinião espontânea
Resposta da Ikonic Technology Ltd
Many thanks for the feedback, glad to hear the goods arrived safe and sound.
SCAM! DO NOT BUY FROM THEM
Scammers! Bought a samsung tv from this company on amazon. TV arrived damaged and without a remote controller, seller advised that tv was inspected before dispatch and accused us of breaking it. Refused to refund. DO NOT BUY FROM THEM!
9 de novembro de 2022
Opinião espontânea
Resposta da Ikonic Technology Ltd
From the photos you provided, it is evident that the damage had not occurred during transit as there were no damage to the box or near the damaged area. The clear impact damage shows a direct smash to the screen therefore we believe the damage was incurred after delivery. We can only accept returns that are returned in the same condition as they are delivered in. Apologies IT LTD
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