ila Opiniões 6

I have been renting in London for 2.5 years, and every time went through referencing, which never failed. But this time with them, an unexpected result came up: failure because of incorrectly putting info the day before referencing it.

On viewing day. Named KARINA BEGUM, an Asian lady at the Ilford site, who assists me—highly unprofessional and unskilled.
We had an open discussion to get the DMR property. I had been informed of 3 criteria: 1. living in Redbridge Borough, 2. working from the same borough and annual combined income between £46890 to £67000, meaning affordability must be combined and checked.

if these match, only then we will be able to get DMR property (Discount Market rate.) Since all matched, I deposited £200 as asked.

Before starting the referencing, I checked my application and it got some error, and I asked to correct my application information because the system was restricting me from doing that since I already paid the booking deposit. I informed her by mail and over phone as well. but no correction. She put me and my husband individually responsible for full rent rather than a combined affordability check.

She even didn't correct my info but proceeded with the error info.

The referencing agent also notify me through mail letting agent made this mistake and only they need to correct this error; otherwise, rent has become double, and it will end up with failure.

I had tried for more than 2 hrs from 1pm then finally after 5pm that lady got connected via WhatsApp. Once I pointed out this mistake, she started getting busy arguing to prove her point and she was not ready listening to me.
HOWCOME A BIG COMPANY CAN RECRUIT AN AMATEUrRISS
AGENT.
I have never experienced this kind of exhausting and unprofessional customer service like them. I had been inquiring for more than 1 week continuously over phone and mail, but no one responded. Finaly, when got a response, highly underdevelop agents appointed to conduct viewing, Highly disappointing.

I wanted to leave a review for the whole team here at Oldfield Wharf, Salford, especially Azaria, Ade and Mia. Ade was the one who informed us about this new build after a viewing at the sister site on Swan St. From the moment we arrived, (four months ago) Azaria and Mia went above and beyond to make us feel welcome. They were the one who greeted us when we moved into our new apartment and even helped carry some of our plants in, such a small gesture but it made a huge difference during a busy move.
What really stands out is how involved Azaria is with the resident community. At social events she’s always fully engaged, joining in with activities and making sure everyone feels included. It genuinely makes the events so much more fun when staff get involved instead of just organising them. We've been to almost every event and enjoyed them all. Our favourite so far has to be the quiz night followed by the afterwork social! Such a great atmosphere and a brilliant way for residents to connect. The highlight of all the nights was definitely the Christmas party a truly unforgettable event. There were plenty of food, drinks, and laughter. I commend the entire team for organizing it, it was fantastic!
The team clearly puts a lot of effort into creating meaningful events for everyone, but Azaria’s energy, friendliness and enthusiasm really elevate them. She takes the time to build real relationships with residents and even remembers us by name, which makes the whole place feel much more like a community rather than just a building.
That said, a big thank you to the entire Oldfield Wharf staff team as well. Everyone is always friendly, approachable and helpful, and it’s clear a lot of work goes on behind the scenes to keep things running smoothly and to organise all the events and activities for residents.
Azaria truly stands out for the effort she puts in, but the whole team deserves recognition for creating such a welcoming, social and supportive place to live. We really appreciate everything you all do! Apologies, for any staff I have not mentioned I can’t remember everyone’s name, I am no Azaria!

I would like to share and record the repeated essential service failures that have occurred in the building under ILA Management. These issues have been frequent, prolonged, and consistently ignored:

Christmas 2024: No heating for two weeks because no repairs were carried out over the holiday period.

11 Nov 2025: Water cut from 08:00–11:00.

12 Nov 2025: Power outage from 09:30–10:40; water cut from 12:10–14:00.

13 Nov 2025: Power outage from 10:00–16:00.

14 Nov 2025: Water cut from 14:00–15:30.

17 Nov 2025: Power outage from 10:51–11:08.

19 Nov 2025: Service disruption from 08:30–13:00.

05 Dec 2025: Power outage from 12:00–15:00.

08 Dec 2025: Power outage from 11:00–13:00.

09 Dec 2025: Electricity repeatedly cutting in and out from 18:45–19:08.

10 Dec 2025: Multiple power cuts, including at 08:00 and 09:50.

Mid-December 2025: A four-day power outage.

ILA Management also sent an email instructing residents to evacuate the building 15 minutes before the scheduled four-day shutdown, telling us to find alternative accommodation at minimum reimbursement, while still charging us full rent.
Any letters or emails sent to ILA regarding these issues have been ignored.

Given this record of essential service failures and the lack of response from management, I strongly advise anyone considering renting here to think carefully and review these incidents before making a decision.

Following being assaulted by another resident whilst living there ILA refused to take any action. After explaining that me and my partner felt unsafe living there and providing evidence/police reports they still refused to take any action. Based on this they mutually agreed for us to leave our tenancy early. They are now refusing to return our deposit despite having emails where they stated it was mutual to leave and there would be no fees. We have not asked for any of the fees for moving or anything for the stress caused by the whole event all we want is our deposit back.

I’d strongly avoid moving into one of their buildings if this is how they treat tenants.

I live in Pall Mall Press with ila and we absolutely love it! The staff are always lovely and attentive. It’s a well looked after building and pet friendly!

Since moving into an Ila apartment 6 months ago I have had my heating and hot water break 6 times. Ila management have not supplied any alternative heating supplies, and no reassurance given that the problem will be fixed permanently. No compensation offered for this ongoing inconvenience. Ila’s response to this ongoing inconvenience is not satisfactory.