I Love Retro Opiniões 

265
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Just got an email from I love retro. Apparently they are going into voluntary liquidation. So much for all the rhetoric about having trouble with deliveries etc. A big old scam. I'm sure they’ll ret... Ver mais

Classificada 5 em 5 estrelas

Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair. They were quick to respond to any queries... Ver mais

Classificada 1 em 5 estrelas

Bought a table back in April it’s now late June and still no item! Communication is horrendous Iv sent so many emails asking for updates and I get a response to the odd one saying it’s been shipped an... Ver mais

Classificada 5 em 5 estrelas

Received outstanding customer service from 'Alice'. Nothing was too much trouble for her, and although my query took some time to rectify (mainly due to shipping circumstances) I was completely conf... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

We are I Love Retro, a British brand specialising in retro and vintage inspired homeware and furniture. Statement designs from across the last century.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

265 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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3,4

Todas as opiniões

(265)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent quality furniture and fantastic customer service.

I am delighted with the quality of the dining chairs I have just purchased they look amazing! Customer services have been brilliant too keeping us updated on our delivery which came in good time. Thank you so much I will definitely be buying more items from this company!

23 de dezembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Sharon
Thanks for leaving your 5* review. Enjoy your dining chairs and thank you for you next order of bar stools already!
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

HANNAH GLASS PINEAPPLE TABLE

I saw this lamp on many other sites but found the I Love Retro had the best price. It is a stunning lamp and so pleased I bought.

Great service and delivery as promised. I would purchase again from ILR.

16 de dezembro de 2021
logótipo da I Love Retro

Resposta da I Love Retro

Hi Shila
It’s a lovely table and we are glad you like it as much as we do.
Best wishes,
I Love Retro.

Classificada 4 em 5 estrelas

Service really good all except told we…

Service really good all except told we had to be in to sign for delivery.
When item was delivered it was just left on our doorstep.

14 de dezembro de 2021
logótipo da I Love Retro

Resposta da I Love Retro

Hi Wayne
Thank you for your review and we will discuss the delivery with the courier, appreciate the feedback.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Very Happy ….

Lovely table and just what I was looking for.

13 de dezembro de 2021
logótipo da I Love Retro

Resposta da I Love Retro

Hi Sandra
The Jota is a lovely range. Your review is really helpful so thank you for shopping with us.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

The dining chairs are excellent…

The dining chairs are excellent quality. The delivery was almost 3 months late, however this was due to the current shipping crisis and not the fault of the company. Overall very happy

11 de dezembro de 2021
logótipo da I Love Retro

Resposta da I Love Retro

Hi Ollie
They took their time but we are really pleased you like your dining chairs. No such issues expected going forward so should you need anything else you know where we are!
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Great service quick delivery and…

Great service quick delivery and quality product

9 de dezembro de 2021
logótipo da I Love Retro

Resposta da I Love Retro

Hi Frank
We are delighted that you are pleased with the speed of our service and quality of product. Always great to hear!
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Great Customer Service

I ordered a nest of tables and unfortunately one of the tables had a scratch on it. Alice dealt swiftly with my request to uplift and replace the tables. Not only very responsive but organising re-delivery and collection of the old set all on dates that suited me. Very impressive and personal service

9 de dezembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Scott
Thanks for leaving your feedback about us. We are conscious that things aren’t always 100% the first time of asking but uplifting and replacing promptly is something we endeavour to achieve. It’s really nice to hear your positive experience.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Great Service

Although there was a slight mix up with the tracking information regarding a longer than expected expected delivery date, this was very quickly sorted out by Alice and my parcel arrived the following day. Her helpfulness and excellent communication made the transaction both easy and a pleasure.

8 de dezembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Ken
Thanks for your feedback. Great to hear and glad you are pleased with the service.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Fabulous service from a well run…

Fabulous service from a well run company, very prompt reply to an enquiry, it’s a pleasure to purchase from them.

8 de dezembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Mrs Fleck
Thank you for your kind words. We always try and work as quickly as possible and we are glad this was of benefit to you.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Very swift response when I requested a…

Very swift response when I requested a refund (which was down to me not attending to the clearly displayed shipping timeframe, so no fault of theirs to begin with!)

7 de dezembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Hannah
No problem at all. These things happen and great to hear the team are on top of this for you.
Best wishes,
I Love Retro.

Classificada 1 em 5 estrelas

We are still waiting for our goods to…

We are still waiting for our goods to arrive...these were ordered in August with an original delivery date of October. Alice has been great at responding but we have had to chase for updates, and the delivery date has been pushed back 3 times now. I'm concerned we won't have a dining table for our first Christmas in our new home. Please please can they be more transparent in their supply and delivery information, so false expectations aren't set?!

2 de dezembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Charlie
We are aware that this order is under control and that you are in communication with the team. Looking forward to fulfilling this order for you in full shortly.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Perfect

Arrived on time, and in perfect condition. Just what I was looking for.

2 de dezembro de 2021
logótipo da I Love Retro

Resposta da I Love Retro

Hi Jenni
Lovely to hear that your experience with us was a good one. Happy days.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

I Made a mess with my order

I Made a mess with my order. Emailed to state the issue and was dealt with timely and efficiently also very pleasant.

2 de dezembro de 2021
Opinião espontânea
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Resposta da I Love Retro

Hi Ryan
Really appreciate your review and glad to be of service. Enjoy your lamp and hopefully see you back on the site in the future.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

8 months and only 1 of 5 items delivered and appalling communications

I placed an order on 2nd April 2021 for 5 items from the Odette range of furniture. At the time they said it was a preorder but I had to pay in full up front, for delivery at the end of May. Nothing arrived and no communication. I chased them by email as the one mobile number I could find was never answered. They then did dispatch one item which arrived on 2nd July. They said by email that the rest were delayed and would arrive at the end of August. I never ever got any emails informing me of what was going on except when I chased them. Each time, the delivery was about 2 months away and they were about to be dispatched from China. I am still being told the same thing, though all the other companies who used to stock the same range say that their suppliers say it is no longer available. They gave me an extra 10% discount for my 'patience' (or idiocy) but no goods. I have given them 2 stars as they did deliver one item only a month late, and did give the 10% off that they promised. However, the appallingly poor communications and the lack of clarity and honesty about the delivery, even now, means that they are totally unreliable and I would never use them again however cheap and wonderful their products might be. Never trust a company that you cannot phone. I now wait to see if they will refund the £1300 + money that they owe me.

1 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer service - very quick and very helpful!! Alice was wonderful

30 de novembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Kate
Alice will be delighted to see your review here. Thanks again and all the best.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Vetell Floor Lamp

Very happy with my Vetell floor lamp. Arrived earlier than expected. Straightforward to put together, and looks great. Had one small query with customer services which Alice promptly took care of the same day. Would definitely order from Love Retro again.

26 de novembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Alex
Always good news when we can get items out quicker than anticipated especially in todays climate. Thanks for leaving a positive review.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Helpful and quick!

Alice was very quick and helpful to rectify an issue with my order. Much appreciated.

24 de novembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Sam
And we really appreciate your review, it does help us so thank you very much.
Best wishes,
I love Retro.

Classificada 5 em 5 estrelas

Helpful Alice

Alice was extremely helpful in updating me on our order

23 de novembro de 2021
Opinião espontânea
logótipo da I Love Retro

Resposta da I Love Retro

Hi Stuart
Good news that Alice managed to help you on your order. Thank you for the 5* review!
Best wishes,
I Love Retro.

Classificada 3 em 5 estrelas

I bought a pair of lamps which looked…

I bought a pair of lamps which looked beautiful in the picture.
On receiving them I felt the quality was poor considering their price & wished to return them.
Unfortunately to return them I would have been charged £9.95 each & was understandably very disappointed at this!
I was offered a 20% discount if I decided to keep them & whilst still not really totally happy with the lamps I did decide to keep them rather than waste £20 returning them.

23 de novembro de 2021
logótipo da I Love Retro

Resposta da I Love Retro

Hi Nicole
Thank you for your feedback it is appreciated.
Best wishes,
I Love Retro.

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