I Love Retro Opiniões 

265
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Just got an email from I love retro. Apparently they are going into voluntary liquidation. So much for all the rhetoric about having trouble with deliveries etc. A big old scam. I'm sure they’ll ret... Ver mais

Classificada 5 em 5 estrelas

Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair. They were quick to respond to any queries... Ver mais

Classificada 1 em 5 estrelas

Bought a table back in April it’s now late June and still no item! Communication is horrendous Iv sent so many emails asking for updates and I get a response to the odd one saying it’s been shipped an... Ver mais

Classificada 5 em 5 estrelas

Received outstanding customer service from 'Alice'. Nothing was too much trouble for her, and although my query took some time to rectify (mainly due to shipping circumstances) I was completely conf... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

We are I Love Retro, a British brand specialising in retro and vintage inspired homeware and furniture. Statement designs from across the last century.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

265 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(265)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Perfect service

Really quick delivery and I love the sheep footstool it’s quite a talking point.

20 de novembro de 2021
logótipo da I Love Retro

Resposta da I Love Retro

Hi Shirley
Quirky pieces in the home are always great aren't they. Enjoy it for years to come.
Best wishes,
I Love Retro.

Classificada 1 em 5 estrelas

Would never buy from again …

I ordered a picture it said estimated delivery Wich was quite a while anyway, I waited for it being dispatched and after the due date it still hadn’t arrived I then had to contact them via email as no number to call , I asked for a phone call several times and still none , after taking a day to get back to me they were looking into it , I then had to contact them again to be told the products were damaged . I should not of had to wait to contact them , I was then asked if I’d prefer something else and not offered a refund I had to ask for one . I would not recommend this company and do not rare their customer service . I think the response given is basically they are happy to take your money but not inform you when things are going wrong not harsh at all , I was not once contacted by you , you did not update me I contacted yourselves , terrible customer service .

19 de novembro de 2021
Opinião espontânea
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Resposta da I Love Retro

Hi Sarah
Thank you for your feedback and we are sorry that we could not meet your expectations on this occasion. Delivery was only due by the 17th Nov after placing your order on the 2nd Nov, and we have endeavoured to update and inform at as many points as possible. We simply offered an alternative as a sensible first suggestion due to the unexpected damage to the item we described to you. Your order has already been refunded in full. Whilst not a perfect experience, 1* feedback seems a little harsh on this occasion.
Best wishes,
I Love Retro.

Classificada 3 em 5 estrelas

Damaged Goods

Received damaged goods I can't use. Probably Haulier or supplier fault, but found it a little difficult to contact I Love Retro. Finally received response and been told replacement imminent. Will update once received.

18 de novembro de 2021
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Resposta da I Love Retro

Hi Dave
We are sorry you felt you needed to leave this review. We always respond same day and it appears you have not picked up our messages on the 11th, 15th and 17th over this last week. We do seem to be getting a bounce back from your email.
We have already arranged a replacement item for you and our specialist courier will be in contact imminently to simultaneously collect the damaged item and deliver the new.
Please contact us via the live chat on our site when convenient so we can pick this back up with you.
We hope in fixing your order as described here you might be able to amend your review please.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Alice was very quick to reply and…

Alice was very quick to reply and sorted my query out straight away, excellent service!

18 de novembro de 2021
Opinião espontânea
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Resposta da I Love Retro

Hi Jonathan
Thank you for the kind words about Alice's service, this is such nice feedback to hear about a member of the team and will be passed on.
Best wishes,
I Love Retro.

Classificada 1 em 5 estrelas

I’m still waiting for my order that I…

I’m still waiting for my order that I placed in august and I’ve been told it will arrive on several different dates. I would never order again.

18 de novembro de 2021
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Resposta da I Love Retro

Hi Sophie
We are sorry about the delays on the final item in your order and we can see from the system the team have already been in touch to advise of an update and new delivery date as well as some compensation for any inconvenience caused. We look forward to delivering your item as soon as we can.
Best wishes,
I Love Retro.

Classificada 4 em 5 estrelas

Excellent customer service, description of product needs an update.

I am extremely pleased with the customer service. Alice was very helpful!!
In regards to the order is good quality. The only thing i would say they had to mention at the description that is a print with glass cover. Not a glass work. It looks nice though but is not what i was expecting.

Pleased overall.

17 de novembro de 2021
Opinião espontânea
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Resposta da I Love Retro

Hi Erato
Thank you for your feedback, we are glad to know the experience with the team was pleasing. Your product feedback we have passed onto the relevant department.
Best wishes,
I Love Retro.

Classificada 4 em 5 estrelas

Nest of Tables

I ordered a nest of tables from I Love Retro. When I received them, one of the tables had some slight damage to it. Alice from I Love Retro was really helpful and quick in responding and sorting out a replacement to be sent out/collection of the damaged table. I would definitely be recommending this place to my friends and family, the tables are really sturdy!

16 de novembro de 2021
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Resposta da I Love Retro

Hi Udhay
We are really pleased we could get your tables sorted for you and thank you for your review.
Many thanks,
I Love Retro.

Classificada 5 em 5 estrelas

Really helpful in moving our delivery…

Alice was Really helpful in moving our delivery dates due to house build delays!
Thank you

16 de novembro de 2021
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Resposta da I Love Retro

Hi Abi
Glad we could be flexible around your circumstances and thanks for the 5* feedback.
Many thanks,
I Love Retro.

Classificada 5 em 5 estrelas

Help with order tracking

Quick, simple and helpful assistance.

16 de novembro de 2021
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Resposta da I Love Retro

Hi Mrs Berry
What a nice helpful review. Thank you very much.
Many thanks,
I Love Retro.

Classificada 5 em 5 estrelas

This is the best company l have dealt…

This is the best company l have dealt with in a long time, great lovely customer service … what a pleasure to do business with you guys. I’m a fan of your lovely stuff. Mary x

15 de novembro de 2021
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Resposta da I Love Retro

Hi Mary
Fabulous to hear your kind words about our team and your experience. Thanks again!
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Beautiful chairs , excellent service

Beautiful chairs , good quality. One arrived with a wrong part but Alice Cooper in Customer Services was extremely helpful, sorted a replacement and kept checking until the new part arrived. I will definitely use again

9 de novembro de 2021
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Resposta da I Love Retro

Hi Angela
Great to know you would use as again and that we could sort your order for you. Hopefully see you on the site again soon.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Following a problem with my order I…

Following a problem with my order I can’t thank Alice Cooper enough for all her help and support with this . She was extremely attentive from the start when I had a few questions about the product and this continued throughout the order process. She was always very quick to respond to any communication and kept me fully updated with any new developments . Even once the order had been delivered she sent a courteous email to check that I had received the order and that everything was ok . A 5 star service !
Thanks Tania Campbell

8 de novembro de 2021
Opinião espontânea
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Resposta da I Love Retro

Hi Tania
Thank you very much for your review. It is most helpful.
Best wishes,
I Love Retro.

Classificada 3 em 5 estrelas

Nice shoe cabinet but assembling is…

Nice shoe cabinet but assembling is complicated.

6 de novembro de 2021
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Resposta da I Love Retro

Hi Yue
Appreciate the feedback. If you are having any trouble assembling do get in touch with the customer service team who will be able to provide additional assistance.
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Great value and I can’t believe how…

Great value and I can’t believe how quickly the chairs arrived. The quality is fantastic and I would highly recommend them. The communication for delivery was great so we didn’t have to wait in all day for them. 100% satisfied with the product and service

5 de novembro de 2021
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Resposta da I Love Retro

Hi Laura
The Hattie dining chairs are so lovely, we are glad you are enjoying them and thank you for your review of our service it is much appreciated. Hope to see you on the site again soon!
Best wishes,
I Love Retro.

Classificada 5 em 5 estrelas

Love the quality

5 de novembro de 2021
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Resposta da I Love Retro

Hi Natalie
Thank you for your nice review, we are glad you like your Mirrored Tray.
Best wishes,
I Love Retro

Classificada 4 em 5 estrelas

ORBIN RETRO BALL ARC FLOOR LAMP

I ordered the product (Orbin Arc floor lamp) on 1 July 2021, and like many other things at this time, the lamp arrived 2 months after the original delivery date. The product arrived in two parts on 18 and 21 October, and alas absolutely no communication from the delivery company. The first parcel was delivered when we were away on holiday and placed next to the door - luckily, our neighbours noticed and brought it into their house. I Love Retro customer advisers tried to help and responded to my emails in reasonable time to help trace the item - but not a word from the courier as to when the item will be delivered. The shade turned out to be defective and I asked for it to be replaced, which I Love Retro team promptly ordered for me and it finally arrived today. I would have loved to have a better experience with the items delivery / courier communication, but I love Retro team tried to alleviate and help as and when they could. Thank you!

31 de outubro de 2021
Opinião espontânea
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Resposta da I Love Retro

Hi Ola
Thank you for your feedback. Rest assured we picked up your images for the damaged shade this week and immediately began processing a replacement for you. No problem at all in replacing this for you to make sure your floor lamp is just right. The customer service team will be in touch with further updates early next week.
Best wishes,
I Love Retro

Classificada 5 em 5 estrelas

Tammie High Wing Back Ring Dining Chairs

Although I had to wait longer than anticipated, the wait was well worth it. The dining chairs are absolutely fantastic!! the quality is second to done. I was also really impressed on how the chairs were packed for delivery. Quality and value for money 110%

Would definitely recommend

28 de outubro de 2021
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Resposta da I Love Retro

Hi Maureen
We are delighted that you like your dining chairs so much. Thanks for sharing your experience here.
Best wishes,
I Love Retro

Classificada 2 em 5 estrelas

Unfortunately my item arrived in a…

Unfortunately my item arrived in a... somewhat, LATE, and sadly BROKEN ,with one hand dysfunctional, all adding to great embarrassment on my behalf after unboxing and handing it to my Son as a moving in gift!

27 de outubro de 2021
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Resposta da I Love Retro

Hi Nik
We are sorry that this is your experience. We would have no problem in replacing the item for you if this would help? Please contact us if this is something you would like to arrange.
Best wishes,
I Love Retro

Classificada 5 em 5 estrelas

I have had only good words to say about…

I have had only good words to say about I love retro . I ordered my table but unfortunately I couldn’t wait for delivery re date put back ! I emailed them to cancel I had a wonderful young lady called Alice whom canceled my order and my refund came with in 5 days . They are an excellent company to deal with ! Just sorry I couldn’t wait for my order .

19 de outubro de 2021
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Resposta da I Love Retro

Hi Paula
We are glad you enjoyed our service. Thanks for the feedback!
Best wishes,
I Love Retro.

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