Fantastic UK company offering state of the art solutions to renewable technology. I have one of their ev car chargers on my wall (Indra Smart Lux) it is a brilliant bit of kit, reliable, easy to use a... Ver mais
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I’ve had a Smart Lux for over two years and still I have problems with the unit. It goes “offline” on a regular basis and when I’ve asked for support it’s been almost non-existent. The app sends you r... Ver mais
I had a regular and recurring problem with my wall charger. Having sent a fairly detailed email to the support team, Andrew got back to me within approximately 24 hours with what he claimed was... Ver mais
A empresa respondeu
Had a little trouble setting up the charger and to connect to the internet. However Andy from Indra was really helpful by providing me the detailed information to install. The charger has been really... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging. Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging. Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs. Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.
Informações de contacto
Sentinel House, Sparrowhawk Close , WR14 1GL, Malvern, Reino Unido
- 01684770631
- support@indra.co.uk
- indra.co.uk
4,2
Bom
916 opiniões
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Keeps losing WiFi connection
Keeps losing WiFi connection, then doesn’t reconnect. Advised to down load installer app and use that. Poor service and basically do everything yourself.
17 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
We're sorry to hear that you're having issues with your WiFi connection on your charger. If you are still struggling to get the connection working, please do call our customer success team on Monday morning, and they will do their best to help resolve the issue.
A positive response to the isssues I…
A positive response to the isssues I had when the charger went offline. Such an occurence is very annoying, but to be fair to the person who handled my case it was very professionally done.
17 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you so much for your honest feedback! ⚡️ We're really sorry to hear that the charger went offline, we understand how frustrating that can be. 😣 That said, we're thrilled to know our team handled your case professionally and made the experience smoother for you. 🙌
Your patience and kind words mean a lot, and we’re always here to help if you need anything else. 💬😊
Very poor support.
Although our charger has been on the wall for around two years we’ve only recently started using it, this whole experience however has been extremely poor, the charger constantly goes offline, doesn’t charge when it should and now despite various sets of instructions from Indra Support to reset the unit, they are now blaming the issue on too much electricity.
The support itself is very intermittent and as somebody has previously quoted on another review, doesn’t exist on a weekend.
Three of my very near neighbours are using chargers supplied by other companies and not one of them is encountering any issues whatsoever, yet alone one of too much electricity.
My latest attempt after yet another offline experience has blue and RED flashing lights, not the blue and orange they suggest, I’m no engineer but RED sounds like a problem to me.
I feel like the Support team are not supportive at all and simply looking for excuses not to properly assist, would I recommend an Indra wall charger, absolutely not, in fact I would strongly advise you look elsewhere.
16 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
We're sorry to hear that you've been having difficulties with your charger and with getting through to our customer success team. Please do try to call on Monday morning, as they try very hard to offer the best support they are able to, and someone will call you back as quickly as they can.
Offline problem solved
Whilst I was on hold for over an hour on the phone getting through, the problem was very quickly resolved by Amanda....... thank you Amanda! You were able to resolve a problem in 10 minutes, that Ovo couldn't in almost an hour!
15 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🔧 Thanks for the fantastic feedback!
We’re so glad Amanda was able to jump in and resolve the issue quickly, especially after a wait on hold. Her efficiency and expertise really shine through 🙌😊
It’s great to hear she was able to sort in 10 minutes, we’ll definitely pass on your thanks to Amanda 💙
Thanks again for choosing Indra, we’re always here when you need us!
Great company to deal with.
Great company to deal with.
Very helpful over the phone and by e mail when I had minor issue with charger. Mostly due to my wi fi signal.
Would recommend
7 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thanks for the great feedback!
We’re so glad our team could help resolve your charger issue quickly, even when Wi-Fi signals try to get in the way! 😅
Helpful support over phone and email is what we strive for, and it’s fantastic to hear you’d recommend us 🙌😊
Thanks again for choosing Indra, we’re always here if you need us 💙
Charger has failed yet again
Charger has failed yet again. Have lost complete confidence in the smart pro charger as it’s let me down too many times. Has failed around 7 times in 2 years and every time goes off line. 3 weeks ago failed again on the Friday of August bank holiday and could not get hold of anyone. Has failed again since then. Customer service is not great. Their phone systems takes you through the 5 options, choose customer service option 2 and then phone hangs up. I have since found out this happens when 15+ calls are in the queue. So, very hard to get support during normal working hours. I Have now been waiting two weeks for an engineer visit date and still nothing. Phoned up asking and when eventually got to speak with someone, I was told they didn’t know a date for a visit and I would just have to wait. 😟😟 It’s not that the staff are unpleasant or rude because they do try, however I get the impression they are just overwhelmed and understaffed. Overall experience I would rate as poor.
1 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
We're sorry to hear that you've had a difficult time with your charger and getting through to our customer success team. If you're still experiencing difficulties, please do contact our team first thing on Monday morning, and they will endeavour to resolve the issue.
Resposta da Indra Renewable Technologies
😊 Thanks for the kind words!
We’re glad Tish was able to help and get the fault sorted quickly and efficiently. Support that’s helpful and reliable is what we aim for 🙌💙
Thanks again for choosing Indra, we’re always here if you need us!
I've had a few issues over the year but…
I've had a few issues over the year but Tish really didn't mess me around and got the charger back up and running quickly. Really appreciate his help
10 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
⚡ Thanks for the great feedback!
We’re really glad Tish was able to get your charger back up and running quickly, no messing around, just straight to the fix! 🙌😊
We know tech issues can be frustrating, so it’s great to hear you felt supported and things were resolved efficiently.
Thanks again for choosing Indra, we’re always here if you need us 💙
Had some connection issues to my…
Had some connection issues to my internet but with the help of Alice it was resolved with an open invitation to go back should it happen again!
10 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🔧 Thanks for the kind feedback!
We’re so glad Alice was able to help resolve your internet connection issue quickly and clearly 🙌😊 Her open invitation to reach out again is exactly how we like to support, always here when you need us!
Thanks again for choosing Indra 💙
Our smart charger had become…
Our smart charger had become unreliable, with frequent occurrences of the device going offline. We need the charger to be online to be able to get the best rate for our charging from the electricity supplier.
Alice followed up to find out what type of connection we had to the Internet and then got our connection reset. Since then the charger has been online continuously, and with luck that situation will persist.
9 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🔌 Thanks for the detailed feedback!
We’re really glad Alice was able to help get your smart charger back online and ensure a stable connection, especially when it’s so important for accessing the best energy rates ⚡💡
Her proactive approach and clear communication make all the difference, and we’re thrilled to hear things have been running smoothly since 🙌😊
Thanks again for choosing Indra, we’re always here if you need us!
Charging cable connection.
Had an issue connecting my new charging cable (provided by Renault) to the charger. Spoke with the support team at Indra who provided a replacement cable free of charge. Speedy service and excellent communication from the support staff. Thank you.
9 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🔌📦 Thanks for the great feedback!
We’re so glad our support team was able to help with your new charging cable issue and get things sorted quickly, and at no extra cost! 🙌😊
Speedy service and clear communication are what we strive for, and it’s great to hear that came through. We’ll be sure to pass on your thanks to the team 💙
Thanks again for choosing Indra, we’re always here if you need us!
Very Helpful
Very Helpful
Trish listened and then explianed and helped with the problem.
9 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
😊Thanks for the kind words!
We’re so glad Trish was able to listen carefully and help resolve your issue with clear and helpful guidance 🙌🔧
Support that’s both knowledgeable and patient is what we strive for, and we’re happy to hear that came through!
Thanks again for choosing Indra 💙
Called due to charge not connecting to…
Called due to charge not connecting to the internet and spoke to Trish who was very helpful and clearly explained how to resolve the issue
9 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🔧 Thanks for the great feedback!
We’re so glad Trish was able to clearly explain the steps to get your charger reconnected, helpful, knowledgeable support is what we’re all about 🙌😊
We’ll be sure to pass on your kind words to Trish 💙
Thanks again for choosing Indra, we’re always here if you need us!
Unable to unlock
Had an issue where I couldn't unlock my EV Charger. I phoned the helpline and spoke to Thishaath Kamalanathan and he assured me they could resolve my problem remotely and an hour later he emailed to ask me to try again and this time was successful. Thank you Thishaath Kamalanathan
8 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thanks for the feedback!
We’re really glad Thishaath was able to help you unlock your EV charger remotely and follow up so promptly to make sure everything was working smoothly 🙌😊
It’s always reassuring to know support is just a call or email away, and we’ll be sure to pass on your thanks to Thishaath 💙
Thanks again for choosing Indra!
One happy customer
I was having trouble with locking my charger. There was a 6 person queue on the phone so I opted to be called back. In less than 15 minutes Alice was calling me back! She made some quick enquiries and told me other customers had reported the same problem. I got an email within an hour to let me know the problem had been looked into. Indeed I could lock the charger! Alice was efficient, kind and patient on the phone, and my problem is solved: one happy customer!
8 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
📞 Thanks for the fantastic feedback!
We’re so glad Alice was able to call you back quickly and help resolve the charger locking issue with care and efficiency 🙌😊 Her kindness, patience, and clear communication really shine through, and we’re thrilled to hear you’re now one happy customer!
We’ll be sure to pass on your lovely words to Alice 💙
Thanks again for choosing Indra, we’re always here when you need us!
The person was very helpful and with a…
The person was very helpful and with a great knowledge, he help me out with start my ev charger with in a few minutes, I appreciate it and thank you very much .
8 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🔌😊 Thanks for the lovely feedback!
We’re so glad our team member was able to help you get your EV charger set up and in just a few minutes! Their knowledge and helpful attitude really make a difference 🙌💡
We appreciate you taking the time to share your experience, and we’re always here if you need support again. Thanks for choosing Indra! 💙
Good service
Thishaath Kamalanathan, whom I spoke to on the phone, was courteous and helped resolve the issue with my charger. I'm now awaiting a service technician to come over and complete the fix.
8 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🔧 Thanks for the kind feedback!
We’re glad Thishaath was able to assist you with courtesy and professionalism, helping to resolve the issue with your charger and arranging for a technician to complete the fix 🛠️😊
We know how important it is to feel supported, and we’re here every step of the way to make sure everything gets sorted smoothly 🙌
Thanks again for choosing Indra 💙
Terrible chargers
Terrible chargers, goes offline constantly and we had to wait 3 weeks for an engineer. They also close on the weekend with no support and out charger kept having issues on a Friday evening with no way to fix until the Monday. Honestly just terrible, go with another company!
6 de setembro de 2025
Opinião espontânea
Problem resolved efficiently by Tish
I contacted Indra by phone after being affected by a widespread problem affected OVO customers using Indra chargers. Tish was aware of the problem, and confirmed what was necessary to reset and resolve the problem. Although I was fairly confident in what I was doing, Tish stayed on the line while I carried out the reset, to be sure it had worked fully.
It can take a while to contact Indra sometimes, they seem to be a small and very busy team, and the wait for a recent call-out was lengthy, but they do always fix issues and there is no charge for very professional tech support.
3 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🔧 Thanks for sharing your experience!
We’re really glad Tish was able to guide you through the reset and stay on the line to make sure everything was fully resolved, that’s the kind of care we aim for 🙌😊
We understand that wait times can sometimes be longer than ideal, and we truly appreciate your patience. As a small but dedicated team, we’re committed to resolving every issue professionally.
Thanks again for your kind words and continued trust in Indra!
Painless charger move to new home.
Following a house move and long wait for fibre to be installed in the new house, Indra were able to collect the data whilst offline for several months and process it as previously. Both Abbie & Danielle were quick and accurate in their responses and the App was updated quickly also following confirmation charger unit at new address.
3 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
🏠🔌 Thanks for the fantastic feedback!
We’re so pleased to hear your charger move went smoothly, even with the delay in fibre installation. Dani did a brilliant job making sure everything was handled accurately and efficiently, even while offline!
It’s great to know the app was updated quickly and your data processed seamlessly. We’ll be sure to pass on your kind words to the team 🙌😊
Thanks again for choosing Indra, we’re always here to help 💙
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