Fantastic UK company offering state of the art solutions to renewable technology. I have one of their ev car chargers on my wall (Indra Smart Lux) it is a brilliant bit of kit, reliable, easy to use a... Ver mais
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Leia as opiniões dos outros
I’ve had a Smart Lux for over two years and still I have problems with the unit. It goes “offline” on a regular basis and when I’ve asked for support it’s been almost non-existent. The app sends you r... Ver mais
I had a regular and recurring problem with my wall charger. Having sent a fairly detailed email to the support team, Andrew got back to me within approximately 24 hours with what he claimed was... Ver mais
A empresa respondeu
Had a little trouble setting up the charger and to connect to the internet. However Andy from Indra was really helpful by providing me the detailed information to install. The charger has been really... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging. Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging. Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs. Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.
Informações de contacto
Sentinel House, Sparrowhawk Close , WR14 1GL, Malvern, Reino Unido
- 01684770631
- support@indra.co.uk
- indra.co.uk
4,2
Bom
916 opiniões
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent friendly response from…
Excellent friendly response from Marcela Vega to problem with resetting link of charger to wifi router.
18 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your lovely comments and positive feedback. We're so pleased to hear that Marcela managed to get the problem sorted so quickly and easily for you. We'll pass on your comments to Marcel and the team, and remember, we're only on the end of the phone if you need more support.
Resposta da Indra Renewable Technologies
Thank you for your review and positivity. We're really pleased to hear that Tish was such a great help to you. We will pass on your positive message, and remember, we're only at the end of the phone if you need to call for more support.
Excellent Support from Tish – Thank You!
I just wanted to take a moment to share my appreciation for the outstanding support I received from Tish at Indra Renewable Technologies Ltd.
Tish was incredibly helpful in getting my Indra car charger back online. He quickly diagnosed the issue and guided the process with professionalism and clarity. By carrying out a reset at the power supply and leaving it powered off for 5 minutes, then putting the charger into pairing mode, he was able to successfully reconnect it to my Wi-Fi network.
Thanks to Tish's expertise and calm, knowledgeable approach, my charger is now back online and working exactly as it should. It was a smooth and stress-free experience, and I couldn’t be happier with the level of service I received.
Thanks again, Tish – you’re a credit to the team!
mallie
7 de outubro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you, Mallie, for your really positive review and feedback. We're really thrilled to hear that Tish managed to sort out your problem to get the charger back online so easily and quickly for you. We'll pass on your positive comments to the team. Remember, we're only at the end of the phone if you need our support again in any way.
Good Support Team
Support is pretty solid and they try to direct you to the right people to resolve the issue as expected. My problem was not being able to add my specific vehicle to the app as my registration number was not being recognised even though it had been registered back in October '24 and was picked up by other apps etc. After a couple of frustrating weeks and exchange of emails the issue was finally referred to the technical team and was resolved almost immediately.
8 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your positive feedback and review. We're sorry that it took a bit longer to solve your issue than we and you might have hoped, but we're glad it was resolved in the end to your satisfaction. We will pass your positive comments on to the customer success and technical teams. Please don't hesitate to call us again if you need any further support.
My end experience was excellent…
My end experience was excellent Thisaath my second customer service operator i spoke to at indra has shown exemplary customer service and should be the example of how to deal with a customer gave me a list of options to solve my problem then followed up ti check it had worked a week later.
12 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your positive review and great feedback. Our customer success team work hard to make sure that clients' problems are solved quickly and effectively. We will pass on the positivity to Tish and the team. We're happy to support you further in the future, should you need it.
Excellent support from the Indra…
Excellent support from the Indra technical support team when commissioning my first 7 kW Indra electric vehicle charging station on the Isle of Wight which was much appreciated, thank you, from Mason Murray in the UK on the Isle of Wight.
30 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you, Mason, for your positive review and feedback. We're so pleased to hear that our team gave you the great support you needed to get your charger commissioned. We will pass on the positivity to the customer success team. If you need further support, feel free to get in touch with our team.
We contacted Indra and had a call back…
We contacted Indra and had a call back quicker than getting through to our electricity company. Alice went through our options and confirmed where our reboot switch was. This done she checked our charger and confirmed all ok. In all very helpful and polite. 1st time we have had to contact Indra in nearly five years.
30 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your excellent feedback and positive review. We're so pleased to hear that you've had such a trouble-free experience with your Indra charger and that when you did have an issue, Alice was able to resolve it so quickly. Our team is always keen to support customers to the best of their ability. We will pass on the positive remarks and are happy to support further should you need it.
Had to get in contact with Indra…
Had to get in contact with Indra regarding my car charger, have to say it was customer service via email for sorted out straight away for me, many thanks to Amanda for dealing with it. Definitely recommend them.
29 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your lovely comments and great feedback. We're so pleased to hear that Amanda was able to help sort out your issue so quickly and easily. Please don't hesitate to get in touch if we can support you further.
I had a problem with my EV charger and…
I had a problem with my EV charger and phoned the Indra support team for advice.
I spoke to Alice who advised that the problem was probably due to a faulty RDC and suggested I contact the EV charger installer. I did this and he replaced the unit,problem resolved!I found the company dealt with the situation in a very helpful manner.
27 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your positive review and feedback. We're glad that Alice and the team were able to help you get the issue resolved so quickly and easily. We'll pass on your positive comments, and feel free to get in touch if you need more support.
I have just recently moved home and…
I have just recently moved home and took my Indra Smart Pro with me. Once I got it reinstalled I had an issue with the connection. With one phone call i was back online within minutes. Alice was great help and really answered all of my questions. The customer support I received was fantastic.
25 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your great review and positive feedback. We're so pleased to hear that you managed to get your Pro reinstalled at your new house and that Alice and the team managed to help reconnect it so easily. Please get in touch again if you need any further support.
Alice was extremely helpful in sorting…
Alice was extremely helpful in sorting out my problem
24 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your positive feedback and review. We're so pleased to hear that Alice was able to help you solve your problem. We will pass on your positivity, and feel free to contact our team should you need further support.
EV charging schedule would not work…
EV charging schedule would not work after change of WiFi. Alice promptly sent instructions as how to reconnect charger to WiFi. Charging schedule now working fine.
18 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your positive review and feedback. We're so pleased to hear that Alice was able to help you reconnect your charger so easily and that everything is now working smoothly. We will pass on your lovely comments. Don't hesitate to get in touch if you need any further support.
Garbage charger
One of the most problematic charger ever anyone could have.
I bought this through Radius charger which not much short of a reputable company but interms of scammed.
Both Indra and radius charge customer service is garbage. Had the charger for a year and 5 times it broke down.
Now no one wants to know
Avoid this like plague.
19 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
We're sorry to hear that you're having problems with your Indra charger. Our customer success team work hard to try and resolve every customer's issue, so please do call our team on Monday morning and someone will call you back to try and sort it as soon as possible.
My Chademo connector was stuck in the…
My Chademo connector was stuck in the charging port after being connected for 9 months (V2H). Alice offered some advice that didn’t work but then shipped a small tool that arrived next day and released the connector.
Very quick and efficient solution.
18 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for sharing your response. We're pleased that Alice and our team managed to help you get the problem sorted so quickly and efficiently. We'll pass on your positive review to the team.
Locked charger as away for a few days
Locked charger as away for a few days. When came back went to charge car but could not unlock it. Contacted Customer support who made a couple of suggestions. Basically switch it off and on again which do not work. Escalated to technical dept. Who fixed problem remotely within 24 hours. Very friendly and helpful Staff who made subsequent follow up call to check everything working.
2 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for sharing your experience! 😊 We're sorry to hear you had trouble unlocking your charger after being away, but we're really glad our support and technical teams could resolve it quickly. 🔒🔌
It’s great to know the issue was fixed remotely within 24 hours and that our team followed up to make sure everything was working smoothly. 🙌 Huge thanks for your patience and kind words, we’ll pass them on to the team! 💬
If you ever need help again, we’re just a message away. ⚡🚗
Downloaded the app
Downloaded the app. Had a few issues but these were sorted out by Lucien.
17 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thanks for your feedback! 😊 We're glad you got the app downloaded and that Lucian was able to help sort out the issues quickly. 📱🔧
Great support makes all the difference, and we’ll be sure to pass your kind words on to Lucian! 🙌 If you need anything else, we’re always here to help. 💬⚡
I was dealt with by Marcela Vega who…
I was dealt with by Marcela Vega who was very helpful and led me through repairing the Wi-fi connection for my EV Charger. It was explained clearly and worked first time.
18 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your kind words! 😊 We're so pleased to hear that Marcela was able to guide you through the Wi-Fi repair process clearly and effectively. 🔧
It’s great to know everything worked first time, that’s the kind of smooth experience we aim for! 🙌 We’ll be sure to pass your feedback on to Marcela. 💬
If you ever need help again, we’re just a message away. ⚡🚗
Excellent service from Indra
Excellent service from Indra. Recently changed my internet provider and was helped to connect to my new provider. Tish was very professional and courteous. Thank you!
18 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for the lovely feedback! 😊 We're so glad to hear that Tish was able to help you reconnect after switching internet providers. 🔌
Professional, courteous, and helpful, that’s exactly the kind of service we aim to deliver every time. 🙌 We’ll be sure to pass your thanks on to Tish!
If you ever need anything else, we’re just a message away. 💬⚡
COURTEOUS AND PROMPT ACTION TO MY…
COURTEOUS AND PROMPT ACTION TO MY REQUEST.SORTED IN A MATTER OF HOURS
17 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you for your review! 😊 We're so pleased we could respond to your request promptly and get everything sorted within hours. ⏱️💪
Your satisfaction means a lot to us, and we're always here to help whenever you need. 🙌⚡
Excellent Customer Service
I recently had an Indra EV charger installed and unfortunately had some problems getting it to work properly with my energy provider.
However after contacting Indra they were very quick to respond and fix the underlying issue.
Aaron was very efficient, helpful and friendly, couldn't of asked for more really.
16 de setembro de 2025
Opinião espontânea
Resposta da Indra Renewable Technologies
Thank you so much for your kind words! 😊 We're really glad to hear that despite the initial hiccups, our team was able to get things sorted quickly for you. ⚡️
Big shoutout to Aaron for being efficient, helpful, and friendly, we’ll make sure your feedback reaches him! 👏 It’s great to know you felt well supported, and we’re always here if you need anything else. 🙌
Enjoy your EV charging experience! 🚗🔌
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