Infinity Massage Chairs Opiniões 

I had a great experience with Heidi Connors. I would like to express my sincere appreciation for the outstanding customer experience. Her professionalism, genuine care, and commitment to customer satisfaction truly make a difference. She had gone beyond to provide personalized service reflects the highest standards of excellence. Heidi not only delivered customer satisfaction but also demonstrated and exceeded customer expectations. Your dedication exemplifies excellence customer service and leaves a lasting positive impression. Heidi, keep up the excellent work and continued commitment to excellence.

I’ve had my Infinity Evolution Max 4D massage chair for over four years now, and it’s been amazing. It has had a few issues with motors going bad, but every time I’ve called them, they’ve been able to diagnose the problem over the phone, FedEx replacement parts to me, and schedule the repair. I understand that these chairs do break because of the amount of use they get, but Infinity has made sure that my downtime is minimized with their excellent customer service.

I just called on Monday about my AMAZING 4D chair. Today is Friday and it was fixed this afternoon. A very professional man named Tom came to my house. I want to say it is the best money I’ve ever spent. If I can’t sleep I sit I. My chair. All of my house guest love it too. Thank you infinity

I had the need to contact Infinity Massage Chairs customer service. If I could give more than 5 stars I would. Crystal Simons was very timely in her responses to me and she took initaitive to get answers to questions I had with other departments in her company. High praise for her and the company.

BTW I have owned an Infinity Massage Chair for over 4 years and just bought the newest model. I use it 3 to 4 times a week and love, love it. It has proven to be a great investment in my health.

Always worry about massage chair bought in Costco due to quality that nowadays products full of components mad in China & it's service would be professional or not when it's repair time comes.
About 2 weeks ago, I had to get technical agent to help pinpointing my concerns, part sent so a technical tech also.
Today Mr. Lewis Moon, a former mechanical engineer in Korea, with his expertise, he wastes no time, after verification of other noise i have concerned all a long, he replaces those sent parts and sent his request for other Gear mechanisms for future replacement bases on noise due to wear and tear. His expertise has earned my respect.
Due to my condition as a stroke Survivor, left side impaired, I am glad to get my chair back and will work properly for my daily massage
Above all, today just another day; my collection of daily good day

My wife and I bought our Evo Max 4D in 2022. We absolutely love it. The numerous settings and modes are great although the many adjystments possible can be difficult to figure out . Really helps us relax. We almost invariably fall asleep during our massages. Customer service is fantastic. We have had to contact tech support a couple of times by phone. The tech I worked with helped me pin down and diagnose an intermittent squeaky sound. They shipped parts to deal with the issue to my house before having a tech come out to do the repair. The second time they sent a tech to my house because the intensity on some of the modes got turned way up. Ultimately it turned out some of the settings on the chair had been changed probably by my toddler grandson who likes to play with the remote! The tech showed me how to correct the various settings and my chair works like a charm again. This is one of my most expensive purchases but both my wife and I feel it has been worth every penny

This is our second Infinity chair and we just love it! My husband and I use our chair every night and are very satisfied with the quality of this product! Crystal with customer service at Infinity is amazing and helped us stay on top of everything for our order, even helping expedite delivery when she could! Ashley in sales was also amazing during the road show at Costco! Even the delivery team who assembled our chair was great! Infinity has a smooth process and great customer service! We absolutely recommend the Infinity brand when it comes to massage chairs! Thank you for making everything easy!

From the very first call to Infinity customer/tech services, Benjamin Delaney was extremely responsive and helpful. Within a few days we were contacted by the repair service JEZ Enterprises to make a service appointment, and FedEx delivered parts to our house.
The repairman (Ron) was very friendly, and checked everything carefully. We were very happy with the entire process.

Great customer service!! Technician was very knowledgeable and efficient and had all the parts needed!!

Bought the chair through Costco thinking it was high quality product and good customer service, but did not have either. Chair came delivered with “white glove” delivery and assembly, but we found cracks, dents, and missing screws from assembly. We went to use the chair and the rollers were locked in the top and bottom locations and wouldn’t move as designed. Talking with infinity, we have to wait over 2 weeks for a tech to come out, but that still didn’t fix the scratches or dents. They offered to replace it but only answer we got was we have to wait 4 weeks for it to get delivered and then another 2 weeks after for there tech to come out. It was beat around the bush for hours with them and no real answers. 10k machine should not come with issues on day 1 and maybe should be a priority by the company. Would not recommend buying infinity massage chair.

So after hours wasted on the phone with infinity, we gave them a chance to replace the chair and have a “certified” tech come out and make sure it was all working properly and assembled correctly. The shipping company took the broken chair, put in a new chair and assembled it(even tho a certified tech was suppose to). Found out later that they didn’t even assembly some of the screws and panels are loose. A few hours later their apparent “certified”tech showed up. It was two teenagers in a truck and wagon full of junk. They said they took a job off some internet site to assemble the massage chair. I asked if they knew anything else about the chair and they had no idea. Makes me wonder how warranty work will be and taking with infinity, they reply that it was their technician. We also feel the 2nd chair is not working properly, but now we are afraid who they will send out off the street to attempt to fix it. This is absolutely disgraceful from a company that says they pride themselves on quality and customer service.

We struggled a little with transportation to Alaska. But after I took possession, The customer service has been outstanding. They have been extremely prompt with great follow through. Top notch chair and top notch service. I am very happy with my purchase. The Infinity employees are very professional and caring. I could not be more satisfied. Great Job!

I called in for tech support regarding our M980 massage chair and had an excellent experience with both Daniel Horgan and William McLellan.

They were incredibly helpful, patient, and kind throughout the entire process. They went above and beyond to understand my concerns and work toward finding a solution. Even though we were frustrated by the situation, Dan and William immediately put us at ease with their professionalism, patience, and willingness to help.

It’s honestly one of the best customer service experiences we’ve had in a long time. Their dedication and genuine care made a difficult situation so much easier.

Thank you so much for all your help, Dan and William! We truly appreciate you both. Excellent customer service! ⭐⭐⭐⭐⭐

We love our Infinity Massage Chair!!! And so do our neighbors or any friend that stops by… they want a turn too! The only problem with it is that we waited too long to get it! I wish I had invested in one years ago as it is worth its weight in gold (and it is pretty heavy!).

We have required service (our fault, not the chair’s) and we were extremely happy with the customer service. Prompt response, honored the warranty and did a great job with the repair.

HIGHLY recommend the Infinity Massage Chair!!!

INFINITY CHAIR PROBLEMS

1. Right side balloon cushion inoperative.
2. Custom controls to adjust intensity & location of back massage rollers do not work.
3. Body scan to determine shoulder height is quite painful and not working. Buttons to adjust shoulder height are inoperative and only beep.
4. Display screen shuts off before massage is complete.
5. Rollers do not move smoothly up and down back, but get stuck at mid-back and push spine painfully. Adjustment controls and 4D control do not work.
6. Hand rollers are painful, and again, moderation controls do not work.
7. I sent in a service request but Infinity was very slow to respond. They told me they were sending me parts and that a technician would follow-up to do repairs, but so far, nothing.
8. We are extremely dissatisfied with our purchase of this elegant-looking $10,000 massage chair which gives a terrible massage. Salesman assured us Infinity had a great service network and expert technicians. So far we have seen none of it.

We got our Infinity chair through Costco, so my direct experience with Infinity is limited. Costco included the White Glove delivery and assembly as well as a 5-year extended warranty with the purchase, which along with the price discount was a great deal. I think the actual delivery was arranged by Infinity, however. That wen't pretty well, though I asked one of the three fellows doing the work how much training they got and he said none - they just look in the assembly instructions that come with the chair if they think they need help. Even so, they seemed to do a good job of that assembly, even though one of the guys seemed put off by my presence, especially when I was taking a photo of the serial number of the chair for future warranty registration. I found that a bit off-putting, but it didn't seem to affect the quality of the work.

As for the chair itself, this is the third massage chair we've owned over the past 25 years or so and it's a great chair with many nice features that we're still learning about. It can provide a very intense massage if you want, but the controls are pretty easy to use to set the intensity level as well as other options to match your preferences. The Shiatsu rollers in the arm massage in addition to just the air pillows most chairs have are quite effective, and can also be very aggressive if you choose. We don't use the voice control, and the LED lighting feature on the outside of the chair seems rather pointless. The built in Harman Kardon speakers are quite nice, and the variety of background sounds you can play are nicer than I expected. Overall it's a great, solid feeling massage chair with tons of features that we're still experimenting with. We're very happy with this chair!

The customer service for Infinity Massage Chairs is top notch. We had some mechanical issues with the chair, which is to be expected. What was not expected was the high level of service provided. They are very responsive and send out parts and experienced technicians to repair the situation as soon as possible. We highly recommend Infinity Massage, not only for their high quality, but because they are a class act and follow through and stand behind their product.

Lewis Moon was on time, skillful and shoved our problem.

I bought an Aura model. I like the chair. I use it 4-5 times a week. It hasn't really worn that well, being only 3 1/2 years old. My remote failed in June and I ordered another one. All they tell me is the remotes will get here in 4-6 months. 4 to 6 months! They can't tell me when they were ordered. 2 months ago? 4 months ago? I am told the Aura is a popular model. If it takes 6 months to get remotes, why wait till your out to reorder? I ran a Hot Tub store for years. Do you know what my customers would say if I told them it would take 4 to 6 months to get new controls, you can't use your tub and I can't tell you when they'd be in? Could that happen in any business?
Dan in service has tried to be helpful. He has sent 2 remotes but they were not the right ones and did not even light up. The old one lights but is froze. He can only send parts they actually have.
So I am out the price of a remote I ordered 2 1/2 months ago. I haven't been able to use my chair and who knows when I will be able to.
I have considered a new chair as I do use and enjoy it. At least I did use it. But the way the chair has worn and the ridiculous wait time on a simple part like a remote, plus the fact they can't even tell me when I can expect it, I doubt I'd consider another Infinity.

Chair was delivered and setup but did not work. After 2 weeks repair tech showed up replaced placed parts, checked wiring and still could not get the chair to work. Want chair returned and money refunded, still waiting to hear back from Infinity.

The technician was GREAT. He replaced the cover, diagnosed the knocking sounds, and verified the presets were working correctly.