In Print We Trust Opiniões 1125

Resposta da In Print We Trust

Há 15 horas

I’m so sorry there was ever a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay.

Since you kindly got in touch via email, we issued a partial refund and sent a replacement tee for you. I’m really grateful for you allowing me the opportunity to make things right.

Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.

If you ever feel we can be of assistance in future, please do not hesitate to be in touch. I’ll be more than happy to help. :)

Hani
Head of Customer Experience

Resposta da In Print We Trust

Há 2 dias

I’m so sorry there was a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay. I understand how disappointing this must be and I’d like to express my sincere regret at the impression you must have gained of us. This falls massively short of our standards.

Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.

I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖


Hani
Head of Customer Experience

Resposta da In Print We Trust

Há 3 dias

Thank you for your feedback, and I’m really sorry to hear about your experience, I completely understand how frustrating and upsetting this must feel.

I just want to clarify that customs duties and taxes are set by the local government of the receiving country and are not charged by us directly. That said, I completely understand that you shouldn’t feel left out of pocket because of this.

To make this right, we’re more than happy to refund the amount you will pay for the customs fee so you can still receive your hoodie. If you’re not comfortable proceeding with the payment at all, I can also arrange a full refund for your entire order instead.

I’ll be sending you an email shortly so we can resolve this for you as quickly as possible.

I’m really sorry again for the experience, and I appreciate you bringing this to our attention.


Hani
Head of Customer Experience

Resposta da In Print We Trust

Há 4 dias

Thank you so much for your feedback, and I’m really sorry for the frustration this caused, I completely understand how this would feel misleading and disappointing.

This definitely isn’t the experience we want anyone to have, especially when it comes to promotions, and I’m really sorry that the offer didn’t apply as expected and that our contact link didn’t work properly for you.

I’d really love the chance to make this right for you. Please could you kindly send me an email at hani@inprintwetrust.co with a screenshot of your cart or your order details? I’ll personally look into this and make sure the offer is honored for you.

Ultimately, I want to make sure you’re totally happy, and I’ll do everything I can to fix this and hopefully rebuild your trust 💖

Thank you again for bringing this to our attention, it really helps us improve.

Resposta da In Print We Trust

Há 5 dias

I’m so sorry there was a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay. I understand how disappointing this must be and I’d like to express my sincere regret at the impression you must have gained of us. This falls massively short of our standards.

Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.

I’d love the opportunity to make this right for you. Please could you kindly send me an email (hani@inprintwetrust.co) so I can identify the order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust. 💖

Thank you for making us aware of the problem, and I hope to be in touch with you soon.

Hani
Head of Customer Experience

Resposta da In Print We Trust

Há 4 dias

Although we publish a size guide and details about the material on the site, this, of course, doesn't fix things if you're not 100% happy with your product. I genuinely apologise for any dissatisfaction – I would feel the same way in your shoes.
I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖

Hani
Head of Customer Experience

Resposta da In Print We Trust

Há 5 dias

I’m so sorry there was a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay. I understand how disappointing this must be and I am truly sorry to have given you an experience that doesn’t come close to meeting our standards.

Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.

I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖


Hani
Head of Customer Experience

Resposta da In Print We Trust

10/04/2026

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖


Hani
Head of Customer Experience