We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Ver mais
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I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Ver mais
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Had work done from safestyle on finance & they told us we were covered by this company. The back door is warped & needs replacing but they told us because it was paid for on finance there's nothing th... Ver mais
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Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Informações de contacto
40 Rushworth Street, SE1 0RB, London, Reino Unido
- installsure.co.uk
3,9
Bom
195 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not worth the paper
Ha ha. Safestyle uses these. Received my documents yesterday and hoped this morning to make a claim for my faulty installation through Installsure. Apparently one of the conditions for a claim is that the company your grievance is against has gone ceased trading!
3 de setembro de 2020
Opinião espontânea
Resposta da Installsure
Thank you for this review. To clarify our position, Installsure are an administrator of insolvency insurance - the policies we provide cover the guarantees issued by tradesmen against the event of that installer ceasing to trade due to insolvency.
Whilst the original installation company continues to trade it is their responsibility to resolve any issues under the terms of the guarantee they have issued to you. In such cases, the Installsure insurance policy is not yet active and no claims can be entertained.
For the reasons above we would urge you to contact the installer at your earliest convenience to commence claims proceedings as per the original guarantee terms.
Should you require any further support or information on this matter, please contact our team again or visit our website at https://installsure.co.uk/homeowners.
Worthless Installsure Guarantee
Had an extensive triple glazing install by Everest. Issues were scheduled for rectification but appointment was cancelled due to Covid-19 restrictions. Seeking a further appointment, found that Everest had gone into administration. Claimed under Installsure warranty, but claim denied as partly paid (20%) by credit card.
This company will find any excuse to fob you off and avoid paying. Read your Installsure contract carefully to ensure that they will not be able to exclude your claim. There are enough exclusions for them to exclude almost any claim.
Essentially their guarantee is worthless.
2 de setembro de 2020
Opinião espontânea
Resposta da Installsure
Thank you for your review. I am sorry that you have been unable to recover the losses suffered via our Insurance cover on this occasion, as you may have anticipated. As explained in our communication with you previously, Section 75 of the Consumer Credit Act 1974 - a finance or credit card provider is liable for goods which are purchased using a finance agreement or credit card, where the goods prove to be defective - even if the financial agreement or credit card are only used to pay for some of the total value of the goods concerned.
Going forward, please note that Section 75 of the Consumer Credit Act 1974, only applies from the date of completion for a period of 6 years. Any defect which occurs outside of this timeframe but still within the period of the Installsure policy cover should be referred back to Installsure by submitting a new claim without consideration of these specific clause.
As always, we would encourage all policyholders to carefully review our full terms and conditions document upon receipt and/or visit our website at https://www.installsure.co.uk/ for further information and guidance concerning Installsure and our products.
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