Simple as this, my FENSA Certificate isnt worth a thing. After multiple contact and getting nowhere I got told my inadequate expensive work I had done is out of scope apparently. So not covered at... Ver mais
A empresa respondeu
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The process of going on your website, and then contacting you via that was very easy. I received a message stating when i would receive contact and then Jennifer sorted out a new certificate very qui... Ver mais
A empresa respondeu
I was impressed with their customer support and help,it was easy to register an install ,never made to feel any stresses and it all went smoothly
My complaint was escalated to FENSA after discovering our window installation wasn’t to regulation. From the outset, our case handler, Adrian, was exceptional. He was easy to reach, responded prompt... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
Informações de contacto
Rushworth Street 40, SE1 0QP, London, Estados Unidos da América
- www.fensa.org.uk
4,5
Excelente
161 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was impressed with their customer…
I was impressed with their customer support and help,it was easy to register an install ,never made to feel any stresses and it all went smoothly
11 de junho de 2026
Opinião espontânea
excellent follow up to my original query.
Excellent follow up to my original query.
Clear information regarding how the problem will be resolved.
If not resolved, alternative solution given.
11 de junho de 2026
Opinião espontânea
Charlie was excellent in answering the…
Charlie was excellent in answering the question I’d raised and in following up with an associated company too. Excellent customer service.
10 de junho de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Kim,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Charlie was able to answer your questions thoroughly and proactively follow up with the associated company on your behalf. Providing responsive and helpful customer service is something we strive for, so it's wonderful to know Charlie delivered such a positive experience.
We really appreciate your kind words and your support. We'll be sure to pass your feedback on to Charlie and the team.
Kind regards
The FENSA team
Received excellent support
Received excellent advice, help & support from their Technical Team, and also from their administration team around a few of areas of discussion - and once my questions were answered, the whole process thereafter was slick & efficient
18 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Dean,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received excellent advice, help, and support from both our Technical and Technical Administration teams. Providing clear guidance and assistance throughout the process is something we take great pride in, so it's wonderful to know that your questions were answered and that everything thereafter was handled smoothly and efficiently.
Your feedback is greatly appreciated, and we will be sure to share your kind comments with the teams involved.
Thank you for choosing FENSA. We look forward to assisting you again in the future.
Kind regards,
The FENSA Team
easy process via website
The process of going on your website, and then contacting you via that was very easy. I received a message stating when i would receive contact and then Jennifer sorted out a new certificate very quickly.
My only slight issue is that it took just over 1 month to receive the certificate. this seems like a very long time for such a simple certificate, but we were told to expect something in 10 working days - this is clearly not correct so a more realistic timescale would help to set expectations more accurately.
8 de junho de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Ketan,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our website easy to use and that Jennifer was able to assist you quickly in obtaining a replacement certificate. We will be sure to pass on your kind comments to her.
We also appreciate your feedback regarding the timescale for receiving the certificate. We understand your frustration and agree that setting clear and realistic expectations is important. Your comments have been noted and will be shared with the relevant team as we continually review our processes and communications to improve the customer experience.
Thank you again for your feedback, and we're glad we were able to resolve your enquiry.
Kind Regards,
The FENSA team
Simple as this
Simple as this, my FENSA Certificate isnt worth a thing. After multiple contact and getting nowhere I got told my inadequate expensive work I had done is out of scope apparently. So not covered at all. I have responded as the reply requested, still nothing. Not that im expecting anything.
4 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
We’re sorry to hear about your experience and appreciate your feedback.
A FENSA certificate confirms compliance with Building Regulations but does not cover all aspects of installation or workmanship, and some matters may fall outside of scheme scope.
If you would be so kind to respond to the information request I would be review your case and speak with you
Best,
FENSA
Resposta da FENSA Limited
Thank you for your kind review.
We’re really pleased to hear you found our team helpful and that we were able to respond quickly. We appreciate you taking the time to share your feedback.
If you need any further assistance, please don’t hesitate to get in touch.
Lewis at Fensa was very helpful in…
Lewis at Fensa was very helpful in helping me find the correct certificate for a job done almost ten years ago.
5 de junho de 2026
Opinião espontânea
Resposta da FENSA Limited
Thank you for taking the time to leave a review.
We’re really pleased to hear that Lewis was able to help you locate the correct certificate, especially for a job completed so many years ago. We’ll be sure to pass your kind feedback on to him.
If you need anything further in the future, please don’t hesitate to get in touch.
Clear helpful information.
3 de junho de 2026
Opinião espontânea
Resposta da FENSA Limited
Thank you for your review.
We’re glad you found the information clear and helpful. We appreciate you taking the time to share your feedback.
If you need any further support, please don’t hesitate to get in touch.
Outstanding support from FENSA
My complaint was escalated to FENSA after discovering our window installation wasn’t to regulation. From the outset, our case handler, Adrian, was exceptional. He was easy to reach, responded promptly to calls and emails, and kept us updated at every stage.
Adrian truly fought our case. Thanks to his persistence, we reached a solution with the window company, finally got the installation completed after eight months of delays, and avoided court action altogether. We cannot thank Adrian enough and his dedication made all the difference! Highly recommend FENSA, especially Adrian!
25 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Doreen,
Thank you for taking the time to share your experience.
We're delighted to hear that Adrian was able to support you throughout the complaints process and help achieve a positive outcome. We understand how frustrating and stressful it can be to experience significant delays and installation issues, so it's great to know that Adrian's dedication, communication, and persistence helped bring your case to a successful resolution.
At FENSA, we are committed to supporting homeowners when things don't go as expected, and feedback like yours reinforces the importance of that commitment. We will be sure to pass on your kind words to Adrian and recognise the exceptional service he provided.
Thank you again for your recommendation, and we're pleased that the installation was finally completed and that court action was avoided.
Kind regards,
The FENSA Team
Excellent
Excellent, helpful and informative service every time I’ve contacted FENSA. Many thanks to Harnam.
21 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Dawn and Martin,
We’re delighted you had such a positive experience—especially with our support team. Harnam will be so pleased to hear your feedback. Thanks again for the 5 stars!
Kind regards
The FENSA team
I asked about other insurance companies…
I asked about other insurance companies and got a list by return and any problems in the past they have always talked me through
20 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Robert,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Kind regards
The FENSA team
Resposta da FENSA Limited
Dear Dominic Barker,
Thanks so much for your review! We’re really pleased you had a positive experience and look forward to welcoming you back again soon.
Kind regards,
The FENSA team
An issue was raised with FENSA who…
An issue was raised with FENSA who dealt with it in a most efficient and expedient manner our point of contact was Natalie and Simon who followed through on every promise to keep things simple but very professional I cannot sing their praises enough,in a day where we can get bogged down with jobs worths and the red tape brigade they were a very welcome and refreshing change.
20 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Rightway windows,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you were impressed with the efficiency, guidance, and professionalism of the team. Natalie and Simon will be especially pleased to know they made such a positive impact, and we’ll be sure to pass on your feedback to Lee as well for conducting your inspection so smoothly.
It’s great to hear that, you have confidence in our service. Your recommendation truly means a lot to us.
We look forward to supporting you again in the future.
Kind regards
The FENSA team
Very happy with support from FENSA
Very happy with support from FENSA, my complaint with window company was solved asap when I got the answers l needed from FENSA thank you team
15 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Mark Bishop,
Thank you for your wonderful feedback! I’ll be sure to share this with the team—they’ll be delighted to hear it.
Kind regards
The FENSA team
i needed my FENSA certificate urgently
i needed my FENSA certificate urgently. Customer Service Administrator Harnam Sehmbi was very kind and understanding. She helped to get the certificate issued on the same day.
18 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear L S Kent,
Thank you for your 5-star review. We’re pleased you had a great experience, and I’ll be sure to share your feedback with Harnam.
Kind regards
The FENSA Team
Excellent support from Taiwo in respect…
Excellent support from Taiwo in respect to my question on the rules regarding the fitment of toughened glass.
18 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Rob,
We’re delighted you had such a positive experience—especially with our support team. Taiwo will be so pleased to hear your feedback. Thanks again for the 5 stars!
Kind regards
The FENSA Team
I approached to find out why I did not…
I approached to find out why I did not get my FENSA certificate which I have requested on 28th April. The staff member I spoke to was so helpful and he immediately send the certificate to my email. I was not even on the phone for a long time righter. Great service.
12 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Jasintha Sequeira,
We’re thrilled to hear this—thanks for the amazing review! It means a lot to our team, and we’re so happy we could deliver a great experience for you.
Kind regards
The FENSA Team
Jennifer Tenaw was excellent
Jennifer Tenaw was excellent. We sent in an enquiry and, inevitably, you assume you probably won’t get a response, but she was incredibly efficient, responsive, and helpful throughout the process.
11 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Tanya,
Thank you for your 5-star review. We’re pleased you had a great experience, and we’ll be sure to share your feedback with Jennifer.
Kind regards
The FENSA Team
Really pleased with the prompt reply
Had a quick query, contacted FENSA support. Received a reply within minutes.
A concise and complete response. Really pleased on the swift reply.
Has saved me days/months of worrying about a small query that turned out to be insignificant.
Thanks so much.
8 de maio de 2026
Opinião espontânea
Resposta da FENSA Limited
Dear Jess,
Thank you for your kind review.
We’re delighted to hear that our team was able to respond quickly and provide the reassurance you needed. It’s great to know we could help resolve your query promptly and put your mind at ease.
We really appreciate you taking the time to share your experience and thank you for choosing FENSA.
Kind regards,
The FENSA Team
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