This is the second time I have made an order and despite the delivery communication was not the best, I greatly appreciated how the matter was resolved. The logs are of exceptional quality. Thank yo... Ver mais
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Leia as opiniões dos outros
We've ordered numerous times and they've always delivered on time. Also, if you have any queries, you can speak to someone!
A empresa respondeu
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Ver mais
A empresa respondeu
Great logs and very efficient delivery, thank you 🙏 May not be your fault but despite the cling film wrapping the top sheet had holes in it which allowed rain water through resulting in a lot of lo... Ver mais
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Informações sobre a empresa
- Fornecedor de lenha
- Empresa de combustível sólido
- Fornecedor de carvão
- Fornecedor de combustível
- Loja de madeiras
- Serviços de aquecimento
Escrito pela empresa
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Escrito pela empresa
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Informações de contacto
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Reino Unido
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4,8
Excelente
305 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Greate service
Excellent service,good contact with the driver.
Fast delivery and good price.
Thank you
Kamila
23 de fevereiro de 2025
Resposta da InstantLogs
Hi Kamila,
Thank you for your fantastic review! We're so glad to hear that you were happy with our service, from the communication with the driver to the fast delivery and great price. We truly appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
Instant Logs Team
Logs
Logs. Logs. As repeat customer, don't expect any further discounts. You buy once, you get the discount
28 de fevereiro de 2025
Resposta da InstantLogs
Hi Colin,
Thank you so much for your feedback! We truly appreciate your continued support as a repeat customer.
Kind Regards,
Instant Logs Team
Resposta da InstantLogs
Hi Lucy,
Thank you for the great review! We're glad to hear you were satisfied with the logs, pricing, and delivery time. Your feedback means a lot to us!
Best Regards,
Instant Logs Team
Very friendly and helpful company who…
Very friendly and helpful company who made sure I knew just when my two hour slot was going to be to deliver the logs, and driver very helpful in getting the logs to the place I needed them . Would really recommend this company for the service they provide, and the logs are excellent for wood burning stove.
22 de fevereiro de 2025
Resposta da InstantLogs
Hi Vanessa,
Thank you for sharing your positive experience! We're so happy to hear that the delivery went smoothly and that the driver was able to assist you in getting the logs where you needed them. It's great to know the logs are working well for your wood burning stove. We really appreciate your recommendation and are glad to have been of service.
Thanks again for choosing us!
Best regards,
Instant Logs Team
Good service and product
14 de fevereiro de 2025
Resposta da InstantLogs
Hello Huey,
Thanks for the kind words. We're glad to hear you're happy with both our service and products. We appreciate your feedback and look forward to serving you again soon!
Best Regards,
Instant Logs Team
Great logs!
5 de fevereiro de 2025
Resposta da InstantLogs
Hi Natalja,
Thanks so much! We're glad you liked the logs. We appreciate your feedback!
Best Regards,
Instant Logs Team
Great Service
Great Service. Delivered as promised. Friendly delivery driver too. Great!
12 de fevereiro de 2025
Resposta da InstantLogs
Hi Sarah,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that our driver made a positive impression. Hope to see you again soon!
Best Regards,
Instant Logs Team
Hardwood logs
Hardwood logs ! We bought a crate of hardwood logs this time and there are great! Delivery was quick and on time
4 de fevereiro de 2025
Resposta da InstantLogs
Hi Jacqui,
Thank you for taking the time to leave us a review! We're thrilled to hear you're happy with the hardwood logs and that the delivery was prompt. Thanks again for choosing us, and we look forward to your next order!
Best regards,
Instant Logs Team
Resposta da InstantLogs
Hi Tom,
Thank you! We're so glad to hear that you had a great experience with us. We really appreciate your kind words about our team and the quality of our logs. We look forward to serving you again soon.
Best Regards,
Instant Logs Team
Well Managed
My order was well managed and the delivery went well. The delivery driver was excellent. The logs stack well and are good and dry.
10 de fevereiro de 2025
Resposta da InstantLogs
Hello Ian,
We're thrilled to hear that you were satisfied with our product and service. We sincerely apologise that our pricing didn’t align with your expectations after exploring other options. We regret any disappointment regarding the price. As mentioned, we’d be more than happy to accommodate a price match on this occasion. If you could kindly provide us with the details of where you found the same product at a better value, we’ll do everything we can to assist you.
Best Regards,
Instant Logs Team
Order arrived on time and driver was…
Order arrived on time and driver was very helpful
5 de fevereiro de 2025
Resposta da InstantLogs
Hi Joyce,
Thank you for your kind words. We're thrilled to hear that your order arrived on time and that the driver was helpful. We truly appreciate your feedback.
Kind Regards,
Instant Logs Team
Resposta da InstantLogs
Hi Colin,
Thanks so much for the fantastic review! We're glad to hear you had a great experience, and we can't wait to welcome you back next time!
Best regards,
Instant Logs Team
Pellet delivery
Rebecca called as promised, the pellets arrived at the arranged time, and the lovely delivery driver put the pallet exactly where I needed it.
Thank you
Penny Hay
31 de janeiro de 2025
Resposta da InstantLogs
Hi Penny,
Thank you so much for taking the time to leave such a lovely review! We’re thrilled to hear that Rebecca was able to stay in touch as promised, and that the delivery went smoothly. Our team works hard to ensure everything arrives on time and in the right spot, so it’s great to know the driver placed the pallet exactly where you needed it.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out. We truly appreciate your business!
Thanks again,
Instant Logs Team
Fast delivery
Fast delivery, even to remote Highlands of Scotland! Good communication and customer service.
25 de janeiro de 2025
Resposta da InstantLogs
Hi Terry,
Thank you for your kind words! We're so pleased to hear that we were able to deliver quickly to the Highlands of Scotland, and that you were happy with our communication and customer service. We always strive to make sure every delivery goes smoothly, no matter the location.
Thanks again for choosing us, and we look forward to serving you in the future!
Best regards,
Instant Logs Team
Arrived quickly and will use again
20 de janeiro de 2025
Resposta da InstantLogs
Hi Mr Barton,
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you plan to use us again. We look forward to serving you in the future!
Best regards,
Instant Logs Team
Quick delivery and great service
13 de janeiro de 2025
Resposta da InstantLogs
Hi Lisa,
We really appreciate you taking the time to leave a review! It's great to hear that you were pleased with both the delivery speed and service. Thanks for choosing us, and we look forward to helping you again in the future!
Best regards,
Instant Logs Team
My son has used this company before and…
My son has used this company before and recommended them. Very quick delivery and no problems ordering.
10 de janeiro de 2025
Resposta da InstantLogs
Thank you so much for your kind review! We're thrilled to hear that your son recommended us and that you had a positive experience with our service. Quick delivery and a smooth ordering process are what we strive for, and it's wonderful to know we met your expectations. We look forward to serving you again in the future! 😊
Good price, well packed
Good price, fast delivery. Well packed and easy to pick up.
9 de janeiro de 2025
Resposta da InstantLogs
Thank you so much for your kind words! We're delighted to hear that you found our pricing reasonable and appreciated the fast delivery. Ensuring your order is well-packed and easy to handle is a top priority for us, so it’s great to know we hit the mark. We look forward to serving you again soon!
Unhappy
Delivery system is excellent, but I am not so happy with my last delivery of Birch logs, chosen because website states good for log burning stoves and logs are approx 25cms log, which they were on my previous delivery, but this delivery they are mostly 28-30 cms long and won’t fit straight on in my stove.
21 de janeiro de 2025
Opinião espontânea
Resposta da InstantLogs
Thank you for your feedback and for highlighting both the positives and your concerns. We are pleased to hear you’re satisfied with our delivery system but regret that this batch of Birch logs did not fully meet your expectations.
While our logs are advertised as being approximately 25cm, there can occasionally be some natural variation, and it seems you’ve received a batch on the longer side. We sincerely apologize for any inconvenience this has caused, especially in using them with your stove.
To make this right, we would be happy to offer you a discount as a gesture of goodwill. Please reach out to us at info@instantlogs.co.uk, and our team will assist you promptly.
We value your business and appreciate your understanding. Thank you for bringing this to our attention so we can continue improving our service and product.
Excellent Service
Very quick delivery, no delivery charge. Great value for money. Would buy again.
13 de janeiro de 2025
Resposta da InstantLogs
Thank you for your kind review! We're so pleased to hear you enjoyed our quick delivery, free shipping, and great value. We look forward to your next purchase!
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