This is the second time I have made an order and despite the delivery communication was not the best, I greatly appreciated how the matter was resolved. The logs are of exceptional quality. Thank yo... Ver mais
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Leia as opiniões dos outros
We've ordered numerous times and they've always delivered on time. Also, if you have any queries, you can speak to someone!
A empresa respondeu
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Ver mais
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Great logs and very efficient delivery, thank you 🙏 May not be your fault but despite the cling film wrapping the top sheet had holes in it which allowed rain water through resulting in a lot of lo... Ver mais
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Informações sobre a empresa
- Fornecedor de lenha
- Empresa de combustível sólido
- Fornecedor de carvão
- Fornecedor de combustível
- Loja de madeiras
- Serviços de aquecimento
Escrito pela empresa
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Escrito pela empresa
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Informações de contacto
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Reino Unido
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4,8
Excelente
305 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Excellent service but a better delivery…
Excellent service but a better delivery notification would be good, ordered 2 large crates Sunday, delivery Tuesday, perfect, except I had to call the delivery company for an estimated time, most of us cannot wait in all day for delivery, however, easy web site to order, logs are the best I have had in over 20 years, will definitely be buying all my logs from Instant Logs, thank you
30 de setembro de 2025
Opinião espontânea
Resposta da InstantLogs
Hello,
Thanks for your great feedback and for your order! We're thrilled to hear you're happy with the quality of the logs and found the website easy to use. We really appreciate your note about delivery notifications, that's valuable feedback and something we’ll look into improving. It's great to know we’ve earned your trust for future orders!
Best wishes,
The Instant Logs Team
So far so good...
I haven't used the wood yet but the delivery was as quick as promised and the driver friendly and helpful - and the wood (Ash) lookes good, along with kindling and lighters at a reasonable price. Looking forward to some warm winter nights!
23 de setembro de 2025
Resposta da InstantLogs
Hi Graham,
Thanks so much for your kind review! We're really glad to hear the delivery went smoothly and that you're happy with the look of the Ash, kindling, and lighters. We hope you enjoy plenty of cosy, warm nights this winter!
All the best,
The Instant Logs Team
Resposta da InstantLogs
Hi Kevin,
Thank you for your feedback! We're glad to hear you were happy with the product and the efficient delivery.
We appreciate your support and look forward to serving you again.
Best regards,
The Instant Logs Team
Nets delivered on a pallet as usual.
Nets delivered on a pallet as usual.
Nice dry logs and all set for winter!
15 de setembro de 2025
Resposta da InstantLogs
Hi Steve,
Thank you for your kind words! We're glad to hear the nets were delivered as expected and that you're happy with the logs. It's great to know you're all set for winter. We appreciate your support and look forward to serving you again!
Kind regards,
The Instant Logs Team
I was surprised how quick it was
I hadn't used these guys before, but I was pleasantly surprised- pricing seemed competitive and they delivered the next day. Not much more you could ask for, really.
4 de setembro de 2025
Resposta da InstantLogs
Hi Martin,
Thanks for taking the time to leave such a great review! We're really glad to hear we exceeded your expectations, especially as a first-time customer.
It’s great to know our next day delivery and competitive pricing hit the mark. We couldn’t ask for better feedback and look forward to helping you again in the future!
Kind Regards,
The Instant Logs Team
Resposta da InstantLogs
Hi Diane,
Thanks so much! We're really pleased to hear you're happy with the logs. It's great to know everything met your expectations.
Kind Regards,
The Instant Logs Team
Quick easy delivery
5 de setembro de 2025
Resposta da InstantLogs
Hi,
Thank you for your great feedback! We're so glad to hear the delivery was quick and easy for you.
Kind Regards,
The Instant Logs Team
Impressed with the next day ( Saturday)…
Impressed with the next day ( Saturday) deliver. The whole process from ordering to easy delivery was really good and couldn’t be faulted.
5 de setembro de 2025
Resposta da InstantLogs
Hi Andy,
Thank you so much for your kind words! We're thrilled to hear that you were impressed with the next day (Saturday) delivery and that the entire process. We work hard to make sure everything runs smoothly for our customers, so it's always great to hear when we've hit the mark.
Thanks again for your feedback!
Kind Regards,
The Instant Logs Team
Resposta da InstantLogs
Hello Keith,
Thanks so much for your review! Glad we could get your order out quickly and provide great service.
Kind Regards,
The Instant Logs Team
Resposta da InstantLogs
Hello Josh,
Thanks so much! We’re glad you found our service fast and helpful, we really appreciate your support!
Kind Regards,
The Instant Logs Team
Quick delivery and good value
Quick delivery and good value. If there was any slight criticism it’s that were quite a few small logs/kindling sized sticks but that’s really a fairly minor criticism.
6 de agosto de 2025
Resposta da InstantLogs
Hi Robert,
Thank you for your kind review. We’re pleased to hear you were happy with the delivery and the value of your order. We appreciate your note regarding the smaller logs and will take it into consideration. We hope you enjoy your firewood and look forward to serving you again.
Kind Regards,
The Instant Logs Team
Good quality and quick delivery
14 de julho de 2025
Resposta da InstantLogs
Thank you for your kind review! We're glad you were happy with the quality and speed of delivery. We appreciate your support!
Kind Regards,
The Instant Logs Team
This is the 5th delivery of logs this…
This is the 5th delivery of logs this year. Outstanding service simple to order and next working day delivery you even get to keep the pallets for kindling.
30 de março de 2025
Resposta da InstantLogs
Hello Ian,
Thank you so much for your continued support! We're thrilled to hear you're happy with the service and the convenience of next-day delivery. It's great that you’re also making use of the pallets for kindling. We truly appreciate your feedback and look forward to delivering more logs to you soon!
Kind Regards,
The Instant Logs Team
Resposta da InstantLogs
Hello Andrew,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our communication and delivery. We're also glad you’re happy with the product.
Kind Regards,
The instant Logs Team
I've been buying logs for years
I've been buying logs for years, and InstantLogs stands out with quality products, good value, and swift delivery from instantlogs. Their birch logs ignite easily without kindling, and their kiln-dried options burn cleanly. Though delivery timings were sometimes delayed, I’d still highly recommend them for their reliable service and helpful staff. Four stars!
23 de março de 2025
Opinião espontânea
Resposta da InstantLogs
Hi Darren,
Thank you for your kind review! We're thrilled to hear that you've been satisfied with the quality of our products, the value, and the service. Your feedback is greatly appreciated, and we’re so glad to have earned your trust. Thanks for recommending us!
Best regards,
The Instant Logs Team
Good communication between the company…
Good communication between the company and myself. Delivery was as promised and good quality logs.
18 de março de 2025
Resposta da InstantLogs
Hello Norman,
Thank you! We're thrilled to hear that you had a positive experience with our communication and delivery. It's great to know that you're happy with the quality of the logs. We appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
Instant Logs Team
The team were very accommodating for a…
The team were very accommodating for a particular request and delivery was very quick! Great service.
7 de março de 2025
Resposta da InstantLogs
Hi Douglas,
Thank you so much for your kind words! We're thrilled to hear that our team was able to accommodate your request and that the delivery was quick. We always strive to provide great service, and your feedback means a lot to us.
Best regards,
Instant Logs Team
You tried to get me to buy a giant bag…
You tried to get me to buy a giant bag of logs, which I NEVER ordered. Somehow you had hijacked an order to a local supplier in North Yorkshire and even took payment from me!
Good service my a..e.
11 de março de 2025
Resposta da InstantLogs
Hello David,
Thank you for your feedback, and we’re sorry you feel this way we would however like to clarify the series of events that we did discuss with you at the time to help you understand what had happened and try and settle any reservations etc you were feeling.
Our records show, your order was placed by you on the website at 4:40 pm, which is after our offices close at 4pm.
All orders are processed by our team up until 2 pm each day, and unfortunately, any orders placed after that time are not processed until the following day. This is to be able to offer the delivery options that we do covering the UK nationwide.
We want to stress that there was no "hijacking" of your order. The order was placed by you through our website, but as explained because of the timing of which is also stated on the website it wasn't processed that day, as it fell outside of our order cut-off time. We understand that this might have caused some confusion, but this was simply a matter of timing, and not any error or mishandling on our part.
As soon as we returned to work the following morning and was working on processing your order you contacted us to express your concerns and we therefore processed a refund for your payment immediately and reached out to discuss this all with you, as we do with any situation that requires resolution.
Whilst this wasn’t an issue caused by us, we always strive to ensure that our customers are satisfied, and we appreciate your understanding.
We truly value your business and hope this explanation clears up any misunderstandings. If you have any further questions or concerns, please feel free to get in touch with us. We’re here to assist and help with any additional needs you may have.
Kind Regards,
Instant Logs Team
Great experience
I was very happy with the service I received. The quality of the logs is great. The logs arrived the next day and the courier was extremely helpful.
6 de março de 2025
Resposta da InstantLogs
Hi Naomi,
Thank you for the wonderful feedback! We're so glad to hear you were happy with both the quality of the logs and the service you received. It’s great to know the next-day delivery and helpful courier made your experience even better! We truly appreciate your support.
Best Regards,
Instant Logs Team
Professional, efficient, lovely people
Lovely lady answering the phone at Instant Logs. Bent over backwards to help me on suitable delivery slot.
Delivery company driver could not have been nicer or more helpful.
2 de março de 2025
Resposta da InstantLogs
Hi Gaynor,
Thank you for your kind review! We’re delighted to hear that our team at Instant Logs was able to assist you and make your experience a positive one. We take great pride in offering helpful and friendly service, and it’s wonderful to know that we could meet your needs. We’ll be sure to pass along your compliments to everyone involved. If you ever need anything else, we’re always here to help!
Kind Regards,
Instant Logs Team
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