Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... Ver mais
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Leia as opiniões dos outros
Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some he... Ver mais
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Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteer... Ver mais
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So glad to have found Instavolt - quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We're relatively new to electric car but this has made r... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Informações de contacto
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, Reino Unido
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3,8
Bom
977 opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
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Rewards are not good. Off peak price has gone up
Im pretty disappointed with the reward system. The amount of charging/ money you must spend to earn £5 credit is quite bad i think. We’re talking hundreds :(. Also unhappy your off peak charging price has also gone up. I feel your customers are not being looked after as well as they could be.
1 de fevereiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hi, thank you for taking the time to share your feedback. I am sorry to hear that you are disappointed with the rewards scheme and the recent changes to our off-peak pricing.
We appreciate that earning rewards can take time, and your comments have been noted and will be shared with the relevant team for review. Our pricing and rewards are regularly assessed as we continue to invest in maintaining a reliable, easy-to-use rapid charging network across the UK, but we understand how important value for money is to our customers.
We genuinely appreciate your honesty, as feedback like this helps us understand where we can improve. If you would like to discuss your experience in more detail, please feel free to contact us at info@instavolt.co.uk
and we would be happy to help.
Kind regards,
Great chargers but it’s such a shame
Whilst the chargers around me are always in great condition and always work the price is exceptionally high, cost an extortionate amount of money to charge my car which really is a shame, instead I travel 20 miles to a rival charger and pay just 31p per kWh, come on InstaVolt ya can do better than that!!
31 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hi, thank you for taking the time to leave a review and for your kind comments about the reliability and condition of our chargers.
We’re sorry to hear that you’re disappointed with the price per kWh. Our pricing reflects the significant investment we make in installing, maintaining and operating a reliable rapid charging network, including high-powered chargers, contactless payment, 24/7 customer support and ongoing site maintenance. That said, we fully appreciate that cost is an important factor, and your feedback has been noted and shared with the relevant team.
We do also offer an off-peak rate for customers using the InstaVolt app, which may help reduce costs depending on when you charge.
Thank you again for your honest feedback. We really value it and hope to welcome you back to an InstaVolt charger in the future.
Kind regards,
Really hard to use the app
Really hard to use the app. In the end gave up and paid the £45 preauthorisation. Then the cable was a real pull - good gym workout!
31 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hi, thank you for taking the time to leave a review. I’m really sorry to hear that you found the app difficult to use and that this led to you having to pay the £45 pre-authorisation. I also apologise for the difficulty you experienced with the charging cable, as this should not feel excessive.
Your feedback is appreciated and will be shared with the relevant teams, as we are always looking to improve both our app experience and our hardware usability. If you would like us to look into your session further or need any assistance in the future, please contact us at info@instavolt.co.uk
and we will be happy to help.
Kind regards,
The InstaVolt Team
Resposta da instavolt.co.uk
Hi, thank you for your positive review. We are really pleased to hear you found the charging experience fast and easy. We hope to see you again soon. Kind regards, the InstaVolt Team.
really bad app
really bad app. nothing but hassle. app repeatedly does not connect to charge points. customer service is not able to help because there system is limited. not the staffs fault u feel sorry for them because i’m sure they would help of they could. it’s not just the app. when i pay with a debit card it takes money but charge point stop charging. then you have wait to get you money back. 3 weeks pending which after 3 times this happening adds up. £45 each time and no charge.
23 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hi,
Thank you for taking the time to leave a review. We are really sorry to hear about the frustration you have experienced, both with the app and when paying by debit card.
We appreciate your understanding towards our customer support team and we are sorry that the experience did not meet expectations. App connectivity can sometimes be affected by signal issues at certain locations, but we understand how disruptive this is when you are trying to charge.
With regard to the £45 amounts you mentioned, these are pre-authorisation holds taken to validate the payment card. If a charge does not complete successfully, these funds are automatically released by your bank. We appreciate that waiting for this to clear can be frustrating, particularly when it happens more than once, and this feedback is important to us.
We would really like the opportunity to look into your specific experience and help where we can. Please contact us at info@instavolt.co.uk
with your charging details so we can investigate further and assist you directly.
Kind regards,
The InstaVolt Team
Great service from InstaVolt...
Been a few problems but all seems O.K.now
thanks to all INSTAVOLT Team.
29 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Good afternoon, thank you for taking the time to leave a review.
We understand there was some confusion due to multiple app accounts being created. Our App Team have been in contact with you to resolve the issue and we understand you are now able to access the desired account again.
Kind regards,
InstaVolt
Great locations
Great locations, always reliable fast chargers.
22 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hi Diana, thank you for your 5 star review. We are so glad to hear that you found our chargers fast and reliable. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Still nowhere near as competitive as…
Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteering obscene. How much per kWh goes to your Shareholders? I've seen some Tesla superchargers at 23p and regularly less than 43p at peak hours, so why can't you do this? Ever wondered why in a shared charging location why all EV owners are heading to the Tesla chargers while yours lay dormant and costing money ?
20 de dezembro de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hello Chris, thank you for taking the time to leave us a review.
Our pricing is set to reflect the significant costs involved in installing, operating, maintaining and powering a reliable rapid charging network, and it is broadly in line with many other public charging providers in the UK. While we can’t comment on the pricing structures of other networks, we do recognise that price is a key factor for drivers when choosing where to charge.
Your feedback regarding competitiveness and value has been noted and will be passed on to the relevant teams for consideration as we continue to review and develop our offering.
Kind regards, the InstaVolt team
WOW I will recommend Instavolt electric…
WOW I will recommend Instavolt electric charge point situated at McDonald's.
First time for using EV charging point, I was very nervous at first but I can honestly say once I'd finished I became the most confident. The easiest and most affordable way to use ev charging point is by downloading the instavolt app through ur app store on smartphone, link app to instavolt ev charging point and follow instructions on app, it's so easy and straightforward the rest is history. Plus u have the opposition to grab something to drink or eat while the car is charging. On app u can charge as little and as much as u can afford but if u use ur contactless debit card at the charging point, u have to have at least £45 in ur account before the bank will authorise for payment to go through. So come on electric vehicle users give the instavolt charging app and point ago, to c exactly what I mean.
16 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hi Leah, thank you for your fantastic 5 star review! We’re really pleased to hear that your first EV charging experience was a positive one and that the app helped you feel confident using our chargers. Making charging simple, straightforward, and stress-free is exactly what we aim for. We look forward to seeing you on the Network again soon! Kind regards, the InstaVolt team.
Always good and without issue
7 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hi, thank you for your review. We are really pleased to hear you always have a good experience charging with us. We hope to see you again soon. Kind regards, the InstaVolt Team
Very good and reliable charger
Very good and reliable charger, easy to use app and more often than not available. Positioning is good with often good amenities.
6 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hi Morgan, thank you for your 5 star review! We are so glad to hear that you find our chargers reliable and easy to use. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
InstaVolt is a reliable and easy-to-use…
InstaVolt is a reliable and easy-to-use EV charging network. Contactless payment makes charging quick and hassle-free, and chargers are usually fast and well located. Prices can be a bit higher than some alternatives, but overall it’s a convenient and dependable option for charging on the go.
27 de dezembro de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Gintas, thank you for your brilliant 5 star review! We are so pleased to hear that you find our Network quick, dependable and hassle free. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Resposta da instavolt.co.uk
Hi Alex, thank you for your 5 star review. We are happy to hear that you were pleased with your recent charging experience. We hope to see you charging with us again soon! Kind regards, the InstaVolt team.
Fast charging and easy to use Thanks
Fast charging and easy to use Thanks
2 de janeiro de 2026
Opinião espontânea
Resposta da instavolt.co.uk
Hello, thank you for leaving us a 5 star review. We are so glad to hear that you found our chargers fast and easy to use. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
Don't believe all of these 5 star…
Don't believe all of these 5 star reviews because in my experience (twice) at the same charging unit in Tonbridge Kent over the space of 8 months, the units don't work, despite the call centre remote re-start. All that glitters is not necessarily gold!
26 de dezembro de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Gary, thank you for your review, we are sorry to hear that you experienced issues when visiting our Tonbridge site. Please could you email us at info@instavolt.co.uk with some more details of what happened during your visit so that we can look into this for you? Kind regards, the InstaVolt team.
Used Instavolt last week best one I…
Used Instavolt last week best one I used by far.fast charge and excellent price to go with it got the app now put money on there going to try off peak charging next week.
21 de dezembro de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Greg, thank you for your 5 star review! We are so glad to hear that you found our chargers fast and well priced. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Resposta da instavolt.co.uk
Hi Mark, thank you so much for the 5 star review! We really appreciate you taking the time to share your feedback.
Kind regards,
InstaVolt
Great when charging off peak
Great when charging off peak, easy to locate, use and fast to charge
20 de dezembro de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Jonathan, thank you for your review, it's great to hear you've been enjoying our off-peak rate. We hope to see you on the network again soon!
Kind regards,
InstaVolt
Resposta da instavolt.co.uk
Hi, thank you for your review.
We’re glad to hear you had a great experience with our service. Thank you for choosing InstaVolt and we hope to see you again soon. Kind regards, the InstaVolt Team.
Great service
15 de dezembro de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi, thank you for your review.
We’re glad to hear you had a great experience with our service. Thank you for choosing InstaVolt and we hope to see you again soon. Kind regards, the InstaVolt Team.
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